Sandra Diego
Kilauea
Summary
Adept at fostering teamwork and collaboration, I significantly enhanced patient care efficiency and satisfaction at Hawaii Pacific Health. My leadership in implementing quality control measures and streamlining clinical protocols showcases my problem-solving skills and a friendly, positive attitude. Achievements include boosting staff productivity and patient care standards through innovative strategies and continuous improvement efforts.
Overview
16
16
years of professional experience
Work History
VHA-Kauai CBOC Chief
Veterans Affairs
09.2021 - Current
- Facilitated regular team meetings for open communication channels, addressing concerns, and sharing best practices among staff members.
- Oversaw facility maintenance to ensure a clean, safe, and welcoming environment for patients and employees alike.
- Established performance metrics for evaluating staff productivity levels while fostering an atmosphere of continuous improvement throughout the organization.
- Actively participated in community outreach events promoting clinic services, enhancing public awareness about available resources, and fostering strong relationships with community members.
- Analyzed data from various sources to identify areas of improvement in service delivery or operational processes within the clinic setting.
- Monitored duties assigned to personnel to promote high levels of patient care and job efficiency.
- Developed and implemented team building activities to foster collaboration and improve employee morale.
- Leveraged patient feedback and performed continuous process improvements to streamline day-to-day business operations and patient satisfaction.
RN Case Manager
Centene- Untied Health Care
09.2020 - 09.2021
- Provided emotional support to patients coping with chronic illness or end-of-life decisions, fostering resilience during difficult times.
- Managed complex cases involving multiple comorbidities, requiring close monitoring and coordination of various healthcare services.
- Collaborated closely with physicians to develop individualized treatment plans, supporting optimal patient outcomes.
- Educated patients and families on available community resources, facilitating access to necessary support services.
- Served as a key liaison between patients, families, and healthcare providers, fostering open communication and trust among all parties involved in the care process.
Quality Assurance Specialist
Department of Health -
05.2016 - 09.2021
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
- Ensured product compliance with industry regulations by staying up-to-date on relevant standards and guidelines, implementing necessary changes to maintain conformance.
- Optimized workflow efficiency by introducing automation tools into the QA process where appropriate.
- Educated employees on specific QA standards and confirmed maintenance of standards.
- Fostered culture of continuous improvement, organizing training sessions on latest quality assurance best practices.
Clinic Operations Manager
Hawaii Pacific Health
12.2008 - 02.2016
- Facilitated regular team meetings for open communication channels, addressing concerns, and sharing best practices among staff members.
- Oversaw facility maintenance to ensure a clean, safe, and welcoming environment for patients and employees alike.
- Implemented quality control measures to monitor staff performance, improve service delivery, and maintain a positive work environment.
- Established performance metrics for evaluating staff productivity levels while fostering an atmosphere of continuous improvement throughout the organization.
- Improved patient care efficiency by developing standardized protocols for clinical procedures and treatment plans.
- Managed budgetary planning to maintain financial stability within the clinic while providing high-quality services.
- Enhanced patient satisfaction with timely appointment scheduling and effective communication strategies.
Education
Certificate - Case Management
University California
Riverside, CA10-2021
Certificate - Legal Nurse Consultant
University California
Riverside, CA12-2018
Certificate - Forensic Science- Nursing
University California
Riverside, CA09-2016
Master of Science - Nursing Administration
University Hawaii-Manoa
Honolulu, HI12-2008
Bachelor of Science - Social Sciences
University Hawaii- West Oahu
Kapolei, HI05-2006
Associate of Science - Nursing
Kauai Community College
Lihue, HI05-2000
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Flexible and adaptable
- Dependable and responsible
- Calm under pressure
Timeline
VHA-Kauai CBOC Chief
Veterans Affairs
09.2021 - Current
RN Case Manager
Centene- Untied Health Care
09.2020 - 09.2021
Quality Assurance Specialist
Department of Health -
05.2016 - 09.2021
Clinic Operations Manager
Hawaii Pacific Health
12.2008 - 02.2016
Certificate - Case Management
University California
Certificate - Legal Nurse Consultant
University California
Certificate - Forensic Science- Nursing
University California
Master of Science - Nursing Administration
University Hawaii-Manoa
Bachelor of Science - Social Sciences
University Hawaii- West Oahu
Associate of Science - Nursing
Kauai Community College
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