Steven Doerr

• Prepared orders by processing requests, pulled materials from warehouse, packed boxes, and prepared shipments.
• Operated warehouse equipment and reported instances of safety code violations to management to reduce risk of accidents.
• Checked inventory and selected products from specific locations based upon availability.
• Utilized forklifts and pallet jacks to transport orders and prepare for shipment delivery.

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• Enhanced customer satisfaction by resolving product issues promptly, offering refunds or exchanges when necessary.
• Developed and maintained strong relationships with vendors, negotiating favorable terms for clearance product purchases.
• Successfully managed high volumes of orders during peak periods, ensuring customer satisfaction and repeat business.
• Exceeded sales targets through consistent follow-up with customers and providing expert knowledge on plumbing supplies.

• Served food and beverages promptly with focused attention to customer needs.
• Cultivated warm relationships with regular customers.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Maintained clean and organized dining areas to uphold restaurant hygiene standards.
• Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.

• Trained new team members on restaurant procedures, menu items, and performance strategies.
• Instructed servers on proper techniques for taking orders, serving food and providing customer service.
• Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
• Taught servers to memorize menu ingredients and provide information on preparation methods.
• Organized and oversaw food service training to educate employees on resetting tables, relaying orders to cooks and upselling food and beverages.