Sandra Dorsett
Front Desk Associate
Chester,VA
Summary
Friendly and approachable, with keen ability to make patients feel welcome and valued. Possesses strong organizational skills and proficiency in managing multi-line phone systems and handling patient inquiries. Committed to creating positive and efficient environment that enhances patient satisfaction and operational success.
Overview
22
22
years of professional experience
Work History
Front Desk Associate
Douglas & Leisner Optometry
06.2024 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in and check-out process.
- Collected copays and payments
- Greeted patients upon arrival, offered assistance, and answered questions to build rapport and retention.
- Maintained strict patient standards by securely handling sensitive information such as personal information.
- Maintained cleanliness and organization of front desk area.
- Handled high-pressure situations calmly, maintaining professionalism at all times.
- Resolved patient issues effectively, ensuring a positive patient experience.
- Answered multi-line phone system and enthusiastically greeted callers.
Insurance Biller, Collections
Family Vision Care
04.2019 - 03.2024
- Contributed to company growth by identifying opportunities for improvement within the billing department''s workflows.
- Conducted regular audits of billed services to identify discrepancies and prevent potential revenue loss due to inaccuracies or fraud.
- Reduced claim denials by diligently reviewing and verifying patient insurance coverage prior to submission.
- Improved cash flow by reducing days in accounts receivable through timely follow-up on outstanding balances.
- Made calls to patients regarding their balance, credit or insurance problems.
- Collaborated with healthcare professionals to obtain necessary documentation for claim submission and payment.
- Assisted patients with understanding their insurance benefits and financial responsibility, fostering positive relationships.
Front Desk, CPC, Collections
Riverview Physicians For Women / Bon Secours
03.2003 - 03.2019
- Reduced claim denials by attentively reviewing medical records and addressing discrepancies prior to submission.
- Identified opportunities for process improvement, leading to a more efficient workflow within the coding department.
- Streamlined billing processes for improved efficiency and reduced errors in claims submissions.
- Managed high-volume workloads effectively by prioritizing tasks according to urgency and importance while maintaining strict attention to detail.
- Started out at the front desk, answering phones, greeting patients, and anything management needed.
Education
Medical Coding Certification - Medical Coding
Medical Society of Virginia
Richmond 05.2001 -
High School Diploma -
Meadowbrook High School
North Chesterfield, VA 05.2001 -
Skills
Housekeeping
Listening skills
Problem-solving skills
Office administration
Time management
File management
Cash handling
Drawer balancing
Scheduling appointments
Administrative skills
Registration
Information protection
Multi-line phone systems
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Front Desk Associate
Douglas & Leisner Optometry
06.2024 - Current
Insurance Biller, Collections
Family Vision Care
04.2019 - 03.2024
Front Desk, CPC, Collections
Riverview Physicians For Women / Bon Secours
03.2003 - 03.2019
Medical Coding Certification - Medical Coding
Medical Society of Virginia
05.2001 -
High School Diploma -
Meadowbrook High School
05.2001 -