Sandy Doughman
Omaha,NE
Summary
Dynamic leader with a proven track record enhancing operational efficiency and customer satisfaction. Expert in sales analysis and team leadership, significantly reducing inventory losses below 20%. Recognized for exceptional branding and marketing strategies, driving profitability and fostering strong client relationships. Nominated for “Employee of the Year” twice, showcasing dedication and excellence.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings a positive attitude and commitment to continuous learning and growth with extensive experience in coordinating day-to-day operations.
Overview
20
20
years of professional experience
Work History
General Manager
Krush Ultra Lounge
09.2024 - Current
- Implemented operational strategies and effectively built customer and employee loyalty.
- Developed and implemented strategies to increase sales and profitability.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Formulated policies and procedures to streamline operations.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Developed costing sheets for menu building
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Trained and guided team members to maintain high productivity and performance.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness and shift employees into better roles.
- Learned and operated high end sound and lighting equipment.
Assistant General Manager
Hiro 88
06.2023 - 09.2024
- Maintained well-controlled business inventory with minimal losses by enforcing solid monitoring and management structures.
- Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
- Managed team schedule with eye for coverage needs and individual strengths.
- Motivated, trained, and disciplined employees to maximize performance.
- Handled cash accurately and prepared deposits.
- Reported issues to higher management with great detail.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Assistant General Manager
Sonny's, Inner Rail
05.2020 - 05.2023
- Maintained well-controlled business inventory with minimal losses below 20%
- Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
- Managed team schedule with eye for coverage needs and individual strengths while maintaining labor costs below 11%
- Handled cash accurately and prepared deposits.
- Developed and implemented policies and procedures to improve customer service and satisfaction.
- Developed seasonal bar programs and wrote multiple menu's
- Designed the bar setup
- Reported issues to higher management with great detail.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Reduced operational risks while organizing data to forecast performance trends.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
Poker Dual Rate Supervisor and Dealer
Horseshoe Casino Poker Room
01.2005 - 03.2020
- Monitored chips purchases, table inventories, and player win ratios.
- Maintained a bank of $150,000
- Oversaw currency exchange requests for customers, confirming provision of requested combinations of bills and chips with standardized procedures..
- Established and maintained banks and table bet limits for each supervised game.
- Ensured all operations remained in compliance with internal controls and Iowa Racing and Gaming Agency regulations.
- Eliminated customer service issues by quickly resolving disputes and correcting problems.
- Met coverage demands by moving dealers around and reorganizing strategies based on current needs.
- Listened effectively and used issue resolution skills to efficiently handle guest complaints and promote brand loyalty.
- Maintained fast, smooth game pace by efficiently handling chips, money, and cards.
- Created enjoyable atmosphere for players by engaging patrons in positive and entertaining conversation.
- Inspected cards and gaming equipment to verify proper functioning and good working order.
- Dealt appropriate number of cards to each player and verify placed bets before starting game.
- Oversaw 18 table games and directed weekly tournaments.
- Answered players questions and resolved disputes to provide excellent customer service.
- Assisted players with placing bets, educating on game rules to increase understanding.
- Maintained player lists, escorted players to seats, and controlled the general flow of the room.
- Nominated for “Employee of the Year” award twice for displaying strong work ethics and exceeding expectations.
Education
High School Diploma -
Midland High School
Midland, TX05-2003
Skills
- Advertising and marketing
- Branding
- Recruitment
- Labor cost controls
- Team leadership
- Sales analysis
Timeline
General Manager
Krush Ultra Lounge
09.2024 - Current
Assistant General Manager
Hiro 88
06.2023 - 09.2024
Assistant General Manager
Sonny's, Inner Rail
05.2020 - 05.2023
Poker Dual Rate Supervisor and Dealer
Horseshoe Casino Poker Room
01.2005 - 03.2020
High School Diploma -
Midland High School
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