Sandy Duff

Greeted patients, checked in patients, made follow up appointments, take payments, verified insurance, address, phone #, PHI,

• Greeted customers and provided information on services offered.
• Assisted customers with completing applications and paperwork.
• Answered customer inquiries via phone, email, or in person.
• Maintained a high level of customer satisfaction by addressing complaints promptly and professionally.
• Developed relationships with clients to ensure repeat business.
• Provided administrative support such as filing, data entry, scheduling appointments, and ordering supplies.
• Processed payments from customers for services rendered.
• Participated in training sessions to stay up-to-date on company policies and procedures.
• Handled confidential information with discretion.
• Updated customer profiles with relevant contact information.
• Followed up with customers after service delivery to assess satisfaction levels.

• Greeted visitors, determined their needs and directed them to the appropriate personnel.
• Provided administrative support to staff members, including copying and scanning documents, filing paperwork, and ordering supplies.
• Organized office operations and procedures, such as managing calendars, scheduling appointments, preparing reports and maintaining records.
• Answered incoming calls in a professional manner and directed callers to the appropriate personnel.
• Performed data entry tasks into various computer systems accurately and efficiently.
• Maintained an organized filing system of paper documents and electronic files.
• Answered phone calls and welcomed visitors to office.
• Greeted visitors or callers to handle questions or direct to appropriate staff.
• Organized files, developed spreadsheets, faxed reports and scanned documents to improve organizational workflow.
• Collected payments, issued receipts and updated accounts to reflect new balances.
• Collected and coded various documents to prepare for filing, storage and processing.
• Dispersed incoming mail to correct recipients throughout office.
• Answered telephones, directed calls and took messages.
• Operated photocopiers and scanners, facsimile machines and personal computers.

Managed 11 cooks, made menus, collected payments, did deposits, called on accounts, dealt with vendors & parents

• Developed and implemented food service policies and procedures.
• Organized training sessions for staff members on food safety regulations.
• Supervised the daily operations of the kitchen, cafeteria, and catering services.
• Created budgets for each department based on projected expenses and revenues.
• Ensured compliance with local health codes and other applicable regulations.