Sandy Durosier
Orlando,FL
Summary
Dedicated nursing student with a strong background in customer service and hands-on clinical experience. Skilled in effective communication with patients, medication administration, and collaboration within a healthcare team. Seeking to apply clinical knowledge and patient care skills in a professional nursing role.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Senior Nurse Intern
ORMC-Orthopedics
08.2022 - Current
- Takes and records temperature, blood pressure, pulse, respiratory rates, food and fluid intake and output as directed
- Receives and processes incoming calls, patient calls and guest requests
- Assists patient with hygiene, mobility, hydration, elimination and nutritional needs.
- Helped patients effectively manage routine bathing, grooming, and other hygiene needs.
- Improved patient satisfaction by providing compassionate assistance with daily activities, such as bathing, dressing, and feeding.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Increased patient engagement by providing emotional support, companionship, and encouragement during challenging times.
Patient Care Coordinator-Cystic Fibrosis
Kroger Specialty Pharmacy
07.2019 - 10.2022
- Respond to incoming calls or make outbound calls to current patients and prescribers offices to process medication refills, and schedule delivery
- I ensured continuity and maintenance of therapy while building trusted, and enduring customer relationships
- Address questions, and concerns, and escalate issues involving complex clinical matters to clinical team as appropriate
- Facilitate communication between internal team, patients, and prescribers offices to support patients’ therapy compliance through transmittal of status updates
- Involved in training new employees, providing support, and mentorship.
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
Patient Services Representative
CVS Health
03.2017 - 09.2018
- Responsible for performing daily tasks such as enrolling patients into CVS Health, making outbound calls, and receiving inbound calls from patients to schedule delivery of their medication needs
- Processing live claims to insurance company.
- Maintained patient confidentiality by adhering to HIPAA regulations and diligently updating records as needed.
- Managed high call volume, prioritizing urgent issues and directing calls appropriately for optimal resolution.
- Provided exceptional customer service to build strong relationships with patients, leading to increased loyalty and return visits.
Education
Associate of Science - Nursing
ECPI Univeristy
Lake Mary, FL11.2024
Associates Degree - Medical Billing And Coding
Everest University
Orlando, FL06.2016
Skills
- Customer Service
- EHR Systems
- Medical Billing/Coding
- Medical Records
- Medical Terminology
- CPR/BLS/AED
- Clinical judgment
- Compassion and Empathy
- Direct Patient Care
- IV setup
- Wound Care
- Medication Administration
Additional Information
Clincal Experience
- Assisted with medication administration, including IV medications and injections.
- Monitored vital signs, EKGs, and oxygen saturation levels in critical patients.
- Performed patient assessments, recorded data, and reported significant changes in patient conditions to the healthcare team.
- Supported wound care management and dressing changes.
- Collaborated with nurses and physicians to develop and implement patient care plans.
- Assisted with mobility, ADLs, and patient education forpost-discharge care.
Certification
CNA # 421218
Affiliations
- National Student Nurse Association
- Lake Mary Student Nurse Association
Languages
English
Native or Bilingual
Haitian Creole
Native or Bilingual
Timeline
Senior Nurse Intern
ORMC-Orthopedics
08.2022 - Current
Patient Care Coordinator-Cystic Fibrosis
Kroger Specialty Pharmacy
07.2019 - 10.2022
Patient Services Representative
CVS Health
03.2017 - 09.2018
Associate of Science - Nursing
ECPI Univeristy
Associates Degree - Medical Billing And Coding
Everest University
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