Sandy Evans
Gulfport,MS
Summary
Results-driven professional with extensive experience in managing tax collections and ensuring compliance with relevant regulations. Proven ability to leverage strong communication and problem-solving skills to effectively address taxpayer concerns and foster positive relationships. Possesses in-depth knowledge of tax regulations and procedures, enabling the implementation of efficient and accurate tax collection processes that contribute to organizational success. Committed to maintaining high service standards while navigating complex tax environments.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Tax Collector Clerk
Harrison County Tax Collector
04.2025 - Current
- Processed tax payments accurately and efficiently, ensuring compliance with regulations.
- Assisted taxpayers in understanding payment options and deadlines, enhancing customer satisfaction.
- Maintained accurate records of transactions using financial software systems for reporting purposes.
- Collaborated with team members to streamline collection processes, reducing processing times.
- Optimized workflows by regularly evaluating department processes and making recommendations for improvement where necessary.
- Reduced delinquent accounts through diligent follow-up on outstanding balances and negotiating payment plans.
- Maintained up-to-date knowledge of federal, state, and local tax laws, ensuring accurate application in all cases.
- Assisted residents in understanding their rights and responsibilities as taxpayers during informative community outreach events.
- Enhanced taxpayer experience with timely and professional customer service, addressing inquiries and resolving disputes.
- Developed strong relationships with clients through clear communication and consistent follow-up, leading to high retention rates.
- Maintained current knowledge of evolving tax laws and regulations, allowing for accurate application within client cases.
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
Administrative Specialist
Vital Caring Group
11.2023 - 04.2025
- Created and updated records and files to maintain document compliance.
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
- Created and updated physical records and digital files to maintain current, accurate, and compliant documentation.
- Resolved customer concerns efficiently to promote satisfaction and loyalty.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Provided prompt, polite and professional in-person and telephone customer service.
- Updated patient information and insurance details for accurate electronic medical records.
- Registered patients and completed associated paperwork for accurate records.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
Patient Services Coordinator
Vital Caring Group
04.2022 - 10.2023
- Provides assistance for Clinical Supervisor, preserving confidential nature of items of which he/she has knowledge.
- Maintains scheduling console in orderly manner.
- Answers telephone inquiries and channels them appropriately.
- Optimized organizational processes by effectively managing crew schedules while adhering to contractual restrictions.
- Maintains schedules of supervised visits and therapy reassessments as necessary to patients to implement appropriate treatment plan, adhere to other duties assigned by Clinical Supervisor of services needed from Nurses and Therapy personnel.
- Demonstrated exceptional customer service to foster welcoming and professional environment for patients.
- Scheduled appointments to enter appointment date and time into computerized scheduler.
- Verified patient's insurance eligibility and benefits coverage.
- Collected forms, insurance card and co-pay to facilitate registration process and prepare patient for appointment.
- Respected patients by recognizing rights and maintaining confidentiality.
- Collected patient co-pay and issued receipt to confirm payment.
Business Office Representative
Memorial Merit Multispecialty
05.2021 - 04.2022
- Assisted various departments with change by communicating new improvement plans and expectations.
- Collected, arranged and input information into database system.
- Generated reports of findings to help management with making key decisions.
- Evaluated performance and policies against metrics.
- Tracked and analyzed reports to determine needed improvements.
- Used coordination and planning skills to achieve results according to schedule.
- Exceeded goals through effective task prioritization and great work ethic.
- Resolved problems, improved operations and provided exceptional service.
- Adhered to social distancing protocols and wore mask or face shield at all times.
- Served customers in friendly, efficient manner following outlined steps of service.
- Maintained energy and enthusiasm in fast-paced environment.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
Health Screener
Memorial Hospital
08.2020 - 05.2021
- Obtained client medical history, including medication information, symptoms and allergies.
- Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection.
- Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Agreed to take on additional shifts and extra hours during busy periods and holidays to maintain proper staffing and floor coverage.
- Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
- Transported patients between rooms and appointments or testing locations.
Patient Care Assistant
USA Women & Children's Hospital
07.2018 - 07.2020
- Worked with patients and families to develop future plans and discuss care actions
- Promptly answered multi-line phone system and greeted callers enthusiastically
- Greeted Patient/family with smile and provided friendly, knowledgeable service
- Resolved issues such as billing or communication problems that could affect care
- Maintained confidentiality and compliance standards at all times
- Evaluated effectiveness of current strategies with interdisciplinary team and utilized recommendations to make permanent improvements to care standards
- Liaised between hospital departments to facilitate effective communication
- Monitored ongoing care and proactively corrected problems
- Updated documentation and reports detailing patient activities, care actions and hospital determinations
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment
Custodial Worker
USA Women & Children Hospital
03.2017 - 07.2018
- Cleaned in and around each buildings, prioritizing safety at all times.
- Washed and spot-cleaned files, desktops, office glass, partitions, doors and walls.
- Changed bed linens and collected soiled linens for cleaning.
- Disinfected and mopped bathrooms to keep them sanitary and clean.
- Used chemicals and other cleaning equipment in proper, safe and responsible manner.
- Cleaned building floors by sweeping, mopping, scrubbing and vacuuming.
- Maintained cleanliness and sanitation of hospital facilities, ensuring compliance with health regulations.
- Operated cleaning equipment, including floor scrubbers and carpet extractors, to enhance facility appearance.
- Assisted in inventory management by tracking supplies and notifying supervisors of low stock levels.
- Trained new staff on proper cleaning techniques and safety protocols to ensure high standards were met.
- Conducted routine inspections of premises, identifying areas for improvement in sanitation practices.
House Keeper
Hilton Garden Inn
06.2014 - 03.2017
- Greet guest upon entrance .
- Clean multiple rooms daily.
- Carry linen, towels, toilet items, and cleaning supplies cart.
- Provide clean linens and bedding's, vacuum and remove trash.
- Vacuumed rugs and carpeted areas in offices, lobbies and corridors.
- Polished glass surfaces and windows.
- Dusted picture frames and wall hangings with appropriate cloth.
- Removed waste paper and other trash from premises to designated area.
- Changed bed linens and collected soiled linens for cleaning.
- Disinfected and mopped bathrooms to keep them sanitary and clean.
- Accepted accountability for all assigned building keys, master keys and access cards.
- Used chemicals and other cleaning equipment in proper, safe and responsible manner.
- Moved chairs, desks and beds around rooms to clean behind and underneath them.
- Rotated linens in storerooms and replenished supplies when they were low.
- Cleaned and sanitized guest rooms, ensuring high standards of cleanliness and attention to detail.
Education
Associates Degree - Cosmetology
Bishop State Community College
Mobile, AL05.2014
High School Diploma -
Ben C. Rain
Alabama05.2008
Skills
- Hazardous chemical training
- CRM Software
- Data Entry
- CPR certification
- Healthcare operations
- Clerical
- Covid-19 Site Screener
- Schedule Management
- Patient Registration
- Professional Bedside Manner
- Patient Account Reviews
- Informed Consent
Accomplishments
- Surgical Preparation
Assisted in patient surgery preparation by administering proper medication, monitoring patients' conditions and charting abnormalities. - Charting
Developed and organized 300+ charts for all new and current patients, routinely updating information for physician reference. - Custodial Duties
Kept linen and utility areas clean, emptied and cleaned urinals and bedpans, removed dirty linens from hampers.
Certification
- Home Health Aid Certified (HHA)
- CPR/First Aid certified
- Certified Executive Housekeeper
Timeline
Tax Collector Clerk
Harrison County Tax Collector
04.2025 - Current
Administrative Specialist
Vital Caring Group
11.2023 - 04.2025
Patient Services Coordinator
Vital Caring Group
04.2022 - 10.2023
Business Office Representative
Memorial Merit Multispecialty
05.2021 - 04.2022
Health Screener
Memorial Hospital
08.2020 - 05.2021
Patient Care Assistant
USA Women & Children's Hospital
07.2018 - 07.2020
Custodial Worker
USA Women & Children Hospital
03.2017 - 07.2018
House Keeper
Hilton Garden Inn
06.2014 - 03.2017
High School Diploma -
Ben C. Rain
Associates Degree - Cosmetology
Bishop State Community College