Sandy Flores
Los Angeles,CA
Summary
Highly proactive waitress and assistant manager with 10 years of experience in team leadership in the food industry. Background includes sales, management and customer service in fast-paced settings. Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Seeking to maintain full-time or part- time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills that will allow career growth and performance.
Overview
11
11
years of professional experience
Work History
Restaurant Waiter/Assistant Manager
Cemitas Poblanas El Sapito
01.2010 - 09.2020
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Maintained clean and organized dining areas for optimal guest experience.
- Assisted in training new waitstaff members, contributing to a cohesive team environment.
- Addressed guest concerns promptly and professionally, fostering a positive dining atmosphere.
- Participated in routine inventory checks, minimizing discrepancies in stock levels for smooth operational flow.
- Balanced excellent customer service with efficient task completion by multitasking effectively throughout each shift.
- Supported fellow waitstaff through teamwork during busy times, sharing responsibilities as needed.
- Greeted new customers, discussed specials, and took drink orders.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Inspected dishes and utensils for cleanliness.
- Collaborated with kitchen staff to ensure timely delivery of orders, resulting in positive feedback from guests.
- Cultivated warm relationships with regular customers.
- Maintained customer satisfaction by clarifying questions about orders and specialty items.
Cleaning Crew Member
Carlos Brooms And Mops
09.2015 - 03.2016
- Operated buffers and burnishers to clean and polish floors.
- Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
- Inspected building for potential safety hazards, reporting identified concerns to supervisor.
- Provided assistance to other staff members with cleaning of difficult areas.
- Confirmed all cleaning tools and equipment were stored properly after use.
- Cleaned and maintained lobbies, offices and other common areas in commercial buildings.
- Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
Education
Bachelor of Science - Business Administration in Accounting
California State University Bakersfield
Bakersfield, CA07.2024
Skills
- Service Quality
- Positive attitude
- Adaptability
- Warm and Friendly
- Team Leadership
- Decision-Making
- Active listening
- Customer service
- Guest Relations Management
- Accurate Money Handling
Timeline
Cleaning Crew Member
Carlos Brooms And Mops
09.2015 - 03.2016
Restaurant Waiter/Assistant Manager
Cemitas Poblanas El Sapito
01.2010 - 09.2020
Bachelor of Science - Business Administration in Accounting
California State University Bakersfield
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