SANDY FLOYD
Roberta,Ga
Summary
Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
24
24
years of professional experience
Work History
Current Office Manager
Georgia Precision Metals Corp
06.2017 - Current
- Oversaw financial, operational, and administrative business processes in 10 -person office.
- Kept business leaders informed about company profits, operations, and other metrics with regular reports.
- Supervised front office activities expertly, including accounts payable and receivable, reception, and mail management.
Phlebotomist
Coliseum Medical Center
05.2016 - 06.2018
- Completed accurate labels, paperwork, and system records updates with patients' sample information and personal details.
- Upheld data security and compliance with HIPAA protocols through multiple identification points and document verification.
- Gathered blood samples from patients for tests and transfusions.
- Demonstrated expertise in proper equipment use, blood volume requirements, and testing protocols.
- Maintained accuracy and confidentiality through proper chart management in [Software] EMR system.
- Helped physicians' offices with diagnostic needs by prioritizing urgent tests.
Office Clerk/ Phlebotomist
Pathology Institute of Middle Georgia
03.2010 - 02.2016
- Pathology Institute Of Middle Ga | Warner Robins, Ga Set up new office files, organizing, classifying, and securing each record.
- Handled numerous + telephone calls each day, answering questions, making appointments, and collecting messages.
- Verified accuracy, relevance, and completeness of documentation before filing.
- Managed data entry, scanning documents and inputting specific pieces of information to update files.
- Phlebotomy procedures , venipunctures , capillary punctures , collecting and preparing and storing blood samples.
- Verifying medical records .
Medical Office Assistant / Phlebotomist
Nature Coast Regional Hospital
04.2006 - 01.2010
- Reduced burden on office staff by helping patients sign up for web-based records access.
- Assisted with billing, verifying patients' insurance eligibility and benefits, preparing statements, and submitting claims.
- Maintained up-to-date system with current personal, financial, and clinical details for each patient.
- Facilitated smooth office communication, distributing mail and messages, organizing paperwork, and coordinating records transfers.
- Phlebotomy collection procedures Filing and pursuing patient lab results.
- Performing chain of custody and substance abuse testing.
- Entering charges for requested lab orders from attending physician.
- Completed intakes, including measuring vital signs and documenting symptoms.
Certified Nursing Assistant
Country Oaks Assisted Living Facility
02.2002 - 01.2006
- Moved patients smoothly between beds, wheelchairs, and other locations.
- Protected patients by monitoring conditions and promptly reporting problems to RNs.
- Supported registered nursing staff by helping develop and carry out effective care plans.
- Offered support, companionship, and stimulation through conversation and recreation.
- Kept patients clean, dry, and properly cared for under direction of registered nurses.
- Improved patient quality of life by assisting with daily living activities.
- Documented actions, vitals, and orders in [Software].
- Positioned or held patients in position for surgical preparations.
Cashier
McDonalds
07.1999 - 10.2010
- McDonalds | Cheifland , FL Balanced cash drawer at beginning and end of each shift, investigating and resolving any discrepancies.
- Maintained clean, organized, and well-stocked checkout areas with regular attention to displays.
- Resolved guest issues by working with customer service leaders and area managers to meet individual needs.
- Trained new retail team members in customer-focused strategies, maintaining high team standards.
- Collected counter payments from individuals paying [Product or service] bills.
- Recorded daily transactions precisely to avoid errors and keep logs accurate.
- Covered multiple store areas by cross-training in different roles.
Education
Bachelor of Science - Criminal Justice
Southern New Hampshire University
06.2028
Associate of Science - Biochemistry
Penn Foster Career School
Scranton, PA2021Certified Phlebotomy Technician ( Renewel ) -
National Phlebotomy Solutions
Phlebotomy Supervision Course -
Health Education Center
2001
High School Diploma -
Penn Foster
1999
Skills
- Preparing contracts
- Employee mentoring
- CRM
- Internet savvy
- Therapeutic Phlebotomy
- Specimen Labeling Procedures
- Quality Control
- Drawing Blood
- Medical Histories and Vital Statistics
- Specimen Transport
- Customer relationships
- Payment collecting
- Strong lead development skills
- Customer Service
- Excellent communication skills
- Goal-oriented
- Customer training
Timeline
Current Office Manager
Georgia Precision Metals Corp
06.2017 - Current
Phlebotomist
Coliseum Medical Center
05.2016 - 06.2018
Office Clerk/ Phlebotomist
Pathology Institute of Middle Georgia
03.2010 - 02.2016
Medical Office Assistant / Phlebotomist
Nature Coast Regional Hospital
04.2006 - 01.2010
Certified Nursing Assistant
Country Oaks Assisted Living Facility
02.2002 - 01.2006
Cashier
McDonalds
07.1999 - 10.2010
Bachelor of Science - Criminal Justice
Southern New Hampshire University
Associate of Science - Biochemistry
Penn Foster Career School
2021Certified Phlebotomy Technician ( Renewel ) -
National Phlebotomy Solutions
Phlebotomy Supervision Course -
Health Education Center
High School Diploma -
Penn Foster
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