Sandy Galicia
Huntsville,TX
Summary
Proficient in data analysis and customer service, driving adherence to policies and improving operational efficiency. Known for effective communication with parents, and problem-solving skills, ready to contribute to improved management and compliance. Organized and dedicated administrative professional with extensive experience in records oversight and client support. Proven ability to implement policies and analyze data to drive improvements in management and enhance customer satisfaction. Honest and hardworking, trained to effectively manage large amounts of information for busy office environments. A punctual and friendly individual willing to help with any task or project. Pursuing the position of professional with a school district. Known for providing service with a smile. A detail-oriented clerk with expertise in reporting, keeping records on disciplinary actions, and updating student account information. Team-driven clerk offering many years' experience building lasting relationships with fellow employees, students and staff. Smart individual uses discretion when reviewing or sharing information. Promoting great telephone, research, writing, and file maintenance skills. Reliable clerk known for high productivity and efficient task completion. Possess specialized skills in record keeping, data entry, and communication, ensuring accuracy and confidentiality in all aspects of work. Excel in time management, organization, and problem-solving, leveraging these soft skills to meet deadlines and support educational administrative functions effectively. Strengths include strong organizational skills, advanced proficiency in data entry software, and ability to maintain confidentiality of sensitive information. Previous roles have resulted in streamlined processes for record keeping and improved communication between administrative and teaching staff. Knowledgeable and dedicated professional with several years of experience using outstanding planning, problem-solving and data entry skills. Effective at improving office procedures, background enhancing team operations in offices. Proactive and organized with excellent verbal and written communication skills. Knowledgeable in applicable regulations and standards. Customer service focused by working efficiently and assisting individuals with friendly service. Skilled in managing diverse information and record-keeping tasks with precision. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
19
19
years of professional experience
Work History
Attendance Clerk
Huntsville ISD
Huntsville, TX
07.2025 - Current
- Maintained accurate student attendance records using district database systems.
- Processed daily attendance reports for teachers and administrators.
- Communicated with parents regarding student attendance issues and requirements.
- Assisted in the implementation of attendance policies and procedures.
- Coordinated with school staff to resolve attendance discrepancies promptly.
- Monitored student absenteeism trends to support intervention efforts.
- Ensured compliance with state regulations regarding attendance reporting standards.
- Welcomed visitors to main office and asked questions in effort to determine how to best serve needs.
- Placed calls to parents to determine reasons for students' absences, meticulously noting details.
- Tracked data regarding student absences, truancy offenses, and disciplinary actions with daily updates.
- Interacted with employees in a professional manner when addressing attendance-related issues.
- Prepared reports on absenteeism trends for management review and action planning purposes.
- Assisted organizational efforts by filing, entering data and answering phones.
- Maintained positive working relationship with fellow staff and management.
- Proofread documents carefully to check accuracy and completeness of all paperwork.
- Located and retrieved files, assisting public with general information.
- Answered questions and fulfilled requests with friendly and knowledgeable service.
- Communicated attendance policies to parents and guardians effectively and professionally.
- Utilized school management software to track and update attendance information.
- Assisted in resolving attendance-related inquiries from students and families promptly.
- Processed excused absence requests in accordance with district guidelines and procedures.
Administrative Assistant
Huntsville ISD
Huntsville, TX
04.2022 - 06.2025
- Managed office correspondence and maintained communication with external agencies.
- Coordinated schedules and appointments for staff and department leadership.
- Processed and filed legal documents in compliance with departmental policies.
- Assisted in the preparation of reports and presentations for management review.
- Organized and maintained physical and electronic filing systems for efficiency.
- Utilized software systems to track and manage administrative tasks effectively.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Handled confidential documents in an organized fashion according to established protocol.
- Maintained office supplies inventory by checking stock to determine inventory level.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Managed database systems containing customer contact information.
- Ensured efficient operation of office equipment such as printers, copiers and fax machines.
- Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
- Directed customer inquiries to appropriate department personnel.
- Proofread content for typo-free emails and documentation.
- Facilitated communication between different departments within the organization.
- Compiled data from various sources into organized reports for review by management team.
- Conducted research on various topics as requested by management.
- Handled incoming calls and directed callers to appropriate department or employee.
Bilingual Instructional Assistant
Huntsville ISD
Huntsville, TX
08.2018 - 04.2022
- Supported teachers in lesson planning and classroom management activities.
- Assisted students with language barriers in understanding instructional materials.
- Facilitated small group activities to enhance student learning engagement.
- Collaborated with special education staff to implement individualized education plans.
- Communicated effectively with parents regarding student progress and concerns.
- Organized classroom resources and maintained a conducive learning environment.
- Provided translation services during parent-teacher conferences and school events.
- Monitored student behavior and provided guidance to promote positive interactions.
- Monitored student behavior during class time, intervening when necessary to ensure a safe learning environment.
- Supported the implementation of curriculum objectives and activities by providing feedback to teachers on student performance.
- Assisted in the preparation of instructional materials, such as worksheets and flashcards, to support classroom instruction.
- Utilized technology tools such as video conferencing platforms or online chat programs for remote language instruction sessions.
- Ensured compliance with district policies related to bilingual education programs.
- Met regularly with teachers to review data related to student progress towards meeting educational goals.
- Translated documents from English to Spanish and vice versa for teachers, staff and parents.
- Conducted assessments of student's bilingual proficiency levels using standardized tests.
- Maintained records of student progress and attendance for reporting purposes.
- Delivered instruction individually or in small groups with support from instructor.
- Worked with English language learners in small groups to develop fluency.
- Distributed pencils, paper, textbooks and workbooks to students.
Administrative Assistant
Texas Department Of Criminal Justice
Huntsville, TX
07.2012 - 07.2017
- place offenders in their perspective category (SAFP, State Jail offenders, ID
- offenders, etc.)
- Photograph newly received offenders
- obtain and log vital statistics on offenders
- obtain and log identifying marks on offenders
- obtain and log contact information for emergency contact for offenders
- determine and log if offender is foreign born or Spanish speaking (if Spanish speaking, information is entered into the Key Word log-in folder and into IS70)
- verify fingerprints with DPS
- print, activate, and distribute offender ID cards
- create offender files for SAFPF offenders
- order offender social security cards as needed
- update 5 year mugshots via FTP (picture project)
- correct offender SID numbers as needed
- send possible detainer letters to Immigration if it was determined that the offender was foreign born
- translate for all staff as needed (including offender disciplinaries, Sociology
- interviews, parole interviews, offender family inquiries, medical, etc.)
- determine if the offender is affiliated with any gangs
- proctor BETA, TCUDS, and CL-69 for Spanish speaking offenders
- perform Iris scans as needed
- file, make copies, type, complete data entry into various programs, answers phones and all other duties assigned as needed
Clerk II
Texas Department Of Criminal Justice
Huntsville, Texas
09.2008 - 07.2012
- Managed inmate records, ensuring accurate data entry and retrieval.
- Coordinated scheduling for inmate visits and appointments efficiently.
- Assisted staff with administrative tasks, enhancing workflow productivity.
- Maintained filing systems, organizing sensitive information securely.
- Collaborated with team members to resolve operational issues promptly.
- Monitored inventory supplies, ordering materials as needed for operations.
- Provided support during audits, ensuring compliance with regulations and policies.
- Answered phones in a courteous manner while providing excellent customer service.
- Performed data entry tasks to update inmate accounts records.
- Verified accuracy of all paperwork prior to submission for processing.
- Organized and maintained filing systems for confidential documents.
- Utilized computer software programs to create reports, labels, forms.
- Supported office clerical functions using word processing and other software, email and office machines.
- Scanned documents into digital formats ensuring accuracy of content.
- Received and distributed incoming mail, messages and packages to appropriate individuals.
- Followed confidentiality rules to preserve data quality and reduce potential information compromise.
- Created memos, letters, emails, reports, presentations as requested by management.
- Answered multi-line telephone system and routed calls to appropriate personnel.
- Operated photocopiers and scanners, facsimile machines and personal computers.
- Trained staff members to perform work activities and use computer applications.
- Delivered messages and ran errands.
Receptionist
Huntsville ISD
Huntsville, TX
03.2007 - 09.2008
- Greeted and assisted visitors and staff at the front desk.
- Managed incoming calls, directing them to appropriate personnel.
- Scheduled appointments for administrative staff and faculty as needed.
- Coordinated mail distribution and outgoing correspondence efficiently.
- Provided information about school programs and services to parents and students.
- Assisted in maintaining office supplies inventory for daily operations.
- Collaborated with team members to ensure smooth front office operations.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled and confirmed appointments.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Performed data entry tasks into various computer systems accurately and promptly.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
- Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
- Updated daily log book with information about visitors entering the premises.
- Verified visitors' identification cards before allowing access to the building.
Education
High School Diploma -
Huntsville High School
Huntsville, TX05-2002
Skills
- Attendance tracking and records oversight
- Compliance reporting
- Database management
- Policy implementation
- Data analysis
- Administrative support
- Customer service and client support
- File organization and record keeping
- Communication skills
- Time management and scheduling
- Problem solving and conflict resolution
- Attention to detail and accuracy
- Interpersonal communication and multicultural sensitivity
- Team collaboration and cooperation
- Discipline documentation and confidentiality
- Verbal and written communication proficiency
- Telephone etiquette and call handling
- Data entry expertise
- Respectfulness and professionalism
- Office supply management
Languages
Spanish
Professional
References
References available upon request.
Timeline
Attendance Clerk
Huntsville ISD
07.2025 - Current
Administrative Assistant
Huntsville ISD
04.2022 - 06.2025
Bilingual Instructional Assistant
Huntsville ISD
08.2018 - 04.2022
Administrative Assistant
Texas Department Of Criminal Justice
07.2012 - 07.2017
Clerk II
Texas Department Of Criminal Justice
09.2008 - 07.2012
Receptionist
Huntsville ISD
03.2007 - 09.2008
High School Diploma -
Huntsville High School