Sandy Gardner
ACCOUNT MANAGER
Cape Coral
Summary
Hello, I’m an account manager with over 6 years of experience and a focus on branding, marketing, and customer service.
Overview
8
8
years of professional experience
2
2
Languages
Work History
Nail Technician
Nail Studio Spa - Fort Myers
05.2023 - 12.2025
- Provided high-quality manicures, pedicures, and nail art services to clients daily, ensuring personalized designs and customer satisfaction.
- Maintained strict hygiene and safety standards, including sanitizing tools and workstations to comply with health regulations.
- Upsold nail care products and add-on services, increasing average client spend by 15% through consultative recommendations.
- Managed appointment scheduling and inventory, reducing product waste by monitoring stock levels and ordering supplies efficiently.
- Built strong client relationships by offering tailored advice on nail health and trends, resulting in repeat business and positive reviews.
Team Member
Target
11.2021 - 01.2023
- Delivered exceptional customer service by assisting guests with product selection, answering inquiries, and resolving issues promptly to enhance shopping experiences.
- Maintained sales floor organization, including stocking shelves, zoning sections, and ensuring visual merchandising standards were met.
- Processed transactions accurately at checkout, handling cash, credit, and returns while promoting store loyalty programs to drive sales.
- Collaborated with team members on inventory management and restocking, contributing to efficient store operations during peak hours.
- Handled guest feedback and complaints professionally, turning potential negative experiences into positive outcomes and improving store ratings.
Account Manager
TEEZILY Inc
06.2019 - 11.2021
- Build, develop strong and maintain long-term relationships with Vietnamese clients.
- Feedback immediately on the requirements, comments of sellers to headquarters in France.
- Promote the brand image of Teezily among the Vietnamese communities. Develop new clients base as well as acquire existing clients to the platform.
- Ensure timely day-to-day support to our clients. Act as the point of contact for clients’ matters. Introduce and promote Teezily features as solutions to their needs.
- Responsible for understanding and mastering all relevant products, features, and techniques of the platform to be able to support greatly for our clients.
- Work with Sales and Communication team in Headquarters to create social media content, develop strategies to drive sales growth, and other related tasks.
- Support organizing events, conferences in Vietnam.
Sale Support
NTQ JSC
12.2017 - 05.2019
- Generates and processes new sales leads and follow up.
- Arranges appointments with clients and the sales team.
- Acknowledges customers by responding to emails.
- Provides any necessary data or reports to the sales team.
- Arranges travel and accommodations for any salesperson that is meeting clients outside of the office.
- Provide daily comprehensive support for sales staff, including making travel arrangements, filing the necessary paperwork, and managing calendar appointments.
- Prepare detailed monthly sales reports, sales expenses.
- Attend daily and weekly meetings as required with the sales team, managers.
Education
B.S - economics, finance and banking, Public Finance
Academy of Policy and Development
01.2015
Skills
- Communication, Content writing, English skills, Graphic Design, Social media
- Personal Strengths: Fluently using computer, technical, searching information, working with Microsoft Office, Canva, social media, Good leadership, group working, communication skills, Hard-working, observant, independent and reliable, be able to work under great pressure, Passionate about working with people across cultures, Positive thinking, Willingness to learn and develop new skills
Timeline
Nail Technician
Nail Studio Spa - Fort Myers
05.2023 - 12.2025
Team Member
Target
11.2021 - 01.2023
Account Manager
TEEZILY Inc
06.2019 - 11.2021
Sale Support
NTQ JSC
12.2017 - 05.2019
B.S - economics, finance and banking, Public Finance
Academy of Policy and Development