Sandy Gomez
Concord,CA
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Dedicated and compassionate with good relationship-building skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
10
10
years of professional experience
Work History
Care Manager
Carlton Senior Living
Pleasant Hill, CA
11.2023 - 07.2024
- Responsible for maintaining appropriate staffing to care schedule.
- Timely completion and documentation of all mandatory training.
- Responsible for maintaining Service Plan accuracy, including focuses and interventions.
- Check that residents' needs are being met and all services are being rendered appropriately.
- Communicated any care changes or changes in condition to the Nurse and/or upper management in a timely manner.
- Responsible for maintaining appropriate documentation in resident care notes in a timely manner.
- Managed inventory of supplies.
- Maintains compliance with company policies and procedures and State Regulations.
- Assist the Director of Resident Services, in the completion and management of Family Care Conferences and Resident Care Conferences.
- Interactions with residents and families in a professional manner, with sensitivity, and with a positive attitude.
- Follows-through requests and complaints from residents/families.
- Follow all emergency protocols and responds to emergencies when needed.
- Reports accidents, injuries, and/or incidents immediately to upper management, along with all the appropriate documentation.
- Provides the appropriate tools and training for staff.
- Assumed the responsibilities of a Care Partner during staffing gaps.
- Attended and remained up to date on all company-provided training.
- Attended periodic staff meetings, in-service training, and mandatory meetings as required.
- Observes Residents Rights, as posted within the facility, to include any updates.
- Acted as a mandated reporter– in case of suspecting any verbal, physical, emotional, financial, or neglectful treatment toward a resident and or staff member, report it to your supervisor immediately.
- In emergencies, assist residents according to the Emergency Plan of the facility.
Resident Liaison
Carlton Senior Living
Pleasant Hill, CA
07.2023 - 10.2023
- Worked with residents and family members to help with the transition into a Memory Care Community and adjustment to the aging process.
- Conducted research into residents' needs and preferences in order to develop solutions that meet their requirements.
- Maintained a positive working relationship with fellow staff, residents, and management.
- Identified areas for improvement, focusing on resident retention.
- Implemented strategies to take advantage of new opportunities that current and new residents can benefit from.
- Recognized and understood the physical, mental, and emotional needs of residents.
- To assess complex situations and engage residents and their families in problem-solving.
- Key point person for resident and family questions within the community. Addressed questions to the extent that capabilities allow. Referred to the appropriate department and provided follow-up to ascertain that problems/questions were solved.
- Kept detailed written documentation of interactions with residents and family members.
- Acted as a liaison between residents, family members, and the community.
- Assisted residents gain access to basic needs.
- Visit residents in their apartments to identify care needs.
- Functions as part of the interdisciplinary team to manage resident and family needs.
- Attend Family Care Conferences with residents, family members, and a representative from the Care Department.
- Provide responsible parties and family members with support groups and professional resources that will educate and enrich our residents' lives.
- Communicated and documented behavioral issues regarding the residents, focusing primarily on suicidal tendencies, depression, and isolation.
- Retaining residents in our communities if we can meet their medical needs and financial restraints.
Lead Caregiver
Carlton Senior Living
Pleasant Hill, CA
08.2018 - 06.2023
- Support staff to maintain comradery with each other
- Assisted care manager with inventory of continence care supplies
- Contributed to care reviews of residents behaviors and interventions
- Helped residents adjust to new lifestyles during periods of incapacitation or recuperation.
- Consulted care managers and/or nurse to continually update care plans.
- Monitored residents' activity levels and helped prevent sedentary behavior.
- Maintained recording and documentation on Alis for accuracy of task sheets.
- Accompanied residents to doctors' appointments and social outings.
- Followed safe lifting and transferring techniques to transport residents.
Caregiver
Carlton Senior Living
Pleasant Hill, CA
07.2016 - 07.2018
- Supported bathing, dressing and personal care needs.
- Maintained clean and well-organized environment for residents' happiness and safety.
- Improved resident outlook and daily living through compassionate care.
- Followed care plan and completed task sheet.
- Aided with mobility and independence for disabled individuals and continually monitored safety.
- Assisted residents with maintaining good personal hygiene.
- Helped residents get in and out of beds and wheelchairs.
- Built strong and trusting rapport with residents and loved ones.
Shift Lead
Pieology Pizzeria
Pleasant Hill, CA
02.2014 - 11.2015
- Completed opening and closing duties to facilitate business operations.
- Coached and trained employees and managed daily work assignments to enhance operations.
- Delegated tasks to employees and monitored activities and task completion.
- Resolved customer complaints and reported issues to senior management.
- Counted inventory, resolved discrepancies and completed paperwork to keep system accurate and current.
- Reinforced rules to promote superior employee performance.
- Coached team members to increase productivity and reduce workplace accidents.
Education
High School Diploma -
Olympic High School
Concord, CA06.2013
Skills
- Dependable and Responsible
- Respectful and Compassionate
- Verbal and Written Communication
- Documentation
- Incident Reporting
- Time Management
- Flexible Schedule
- Relationship Building
- Clear Communication
- CPR Certification
- First Aid Certification
- Attentive to People
- Critical Thinking
- Supportive Personality
Languages
Spanish
Native/ Bilingual
English
Full Professional
Accomplishments
- Best of the Best - Quarterly and Yearly in 2019
- CALA certificate of Recognition
References
References available upon request.
Timeline
Care Manager
Carlton Senior Living
11.2023 - 07.2024
Resident Liaison
Carlton Senior Living
07.2023 - 10.2023
Lead Caregiver
Carlton Senior Living
08.2018 - 06.2023
Caregiver
Carlton Senior Living
07.2016 - 07.2018
Shift Lead
Pieology Pizzeria
02.2014 - 11.2015
High School Diploma -
Olympic High School
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