Sandy Gonzalez

Motivated and compassionate professional with a background in health administration and customer service, seeking to add an extra income. I posses strong communication skills, organizational abilities and data management expertise to ensure seamless patient referrals and improve healthcare delivery. Committed to enhancing patient experiences and contributing to the efficiency of healthcare operations.

• Proficient in providing clear and empathetic communication to patients, addressing concerns and facilitating effective interactions between patients and healthcare providers.
• Skilled in using electronic medical record (EMR) systems for accurate data entry and compliance with HIPAA regulations.
• Adept at acting as a liaison between patients and healthcare providers, enhancing patient satisfaction and ensuring follow-through on appointments.
• Working hand in hand with funding agencies covering our patients billing and authorizations needs.
• Entering client demographics, insurances and authorizations information in the electronic health records system.

Communication and Interpersonal Skills:

• Provided clear and empathetic communication to patients, addressing their concerns and providing necessary information about referral procedures and answering general question or concerns.
• Acted as a liaison between patients and healthcare providers, facilitating effective communication and enhancing patient satisfaction.
• Conducting follow-up calls to ensure patients attended scheduled/referred appointments.

Data Management and Record Keeping:

• Utilized electronic medical record (EMR) systems to input and track referral information, ensuring data accuracy and compliance with HIPAA regulations.

• Creating Authorizations and working Funding agencies
• Obtaining pre authorization from insurance companies
• Scheduling appointments
• Multitasking
• Teamwork and collaborations
• Customer Service