Jeanne Oldrich
Hudson,NY
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
14
14
years of professional experience
Work History
Customer Sales Coach
GNC - General Nutrition Center
Hudson, NY
03.2024 - Current
- Immediately took on manager tasks and role when I began working at GNC.
- Understand and completed all necessary GNC U trainings that were assigned to me within 60 days.
- Ensure the current staff have completed all training in GNC U.
- Role played with new coaches to ensure they are asking the correct lifestyle questions, and building a relationship with customers.
- Understand and execute on the importance our GNC's Loyalty program.
- Complete all Action Required tasks, schedules (two months out), deposit and all operational tasks in a complete and timely manner.
- Willing to learn each day in order to ensure the store is visually set, operationally sound and a great customer experience.
- Advanced from Bronze to Gold Tier within two months.
Key Holder
JOANN Fabrics and Crafts
Hudson, NY
02.2023 - Current
- Ensured store was opened and closed in a timely manner according to company policies.
- Provided customer service including cashiering, merchandising and restocking shelves.
- Assisted customers with product selection and resolving complaints.
- Reconciled daily sales receipts against cash drawer for accuracy.
- Performed daily banking duties such as deposits and withdrawals of funds from registers.
- Organized backroom storage areas to maximize efficiency of space utilization.
- Verified accuracy of register tills at beginning and end of shift.
- Developed schedules for associates based on needs of the business.
- Replenished merchandise displays throughout the store as needed.
Sales Associate
Dunkin Donuts & Baskin Robbins
Hudson, NY
02.2010 - 03.2024
- Greeted customers and provided exceptional customer service.
- Processed transactions using a point-of-sale system.
- Built relationships with customers to encourage repeat business.
- Handled customer complaints in a professional manner.
- Upsold additional items based on customer interests and needs.
- Attended weekly team meetings to review performance goals and objectives.
- Scheduled shifts for fellow associates during peak traffic times.
- Suggested ideas for improving store operations and increasing profits.
- Maintained cleanliness of store environment including floors, windows, displays.
Education
High School Diploma -
Algonac Junior/Senior High School
Algonac, MI06-1990
Skills
- Multitasking
- Analytical and Critical Thinking
- Organization and Time Management
- Verbal Communication
- Excellent Communication
- Analytical
- Customer Relations
- Teamwork and Collaboration
- Problem Resolution
- Customer Service
- Sales experience
- Effective Leadership
- Managing operations
Timeline
Customer Sales Coach
GNC - General Nutrition Center
03.2024 - Current
Key Holder
JOANN Fabrics and Crafts
02.2023 - Current
Sales Associate
Dunkin Donuts & Baskin Robbins
02.2010 - 03.2024
High School Diploma -
Algonac Junior/Senior High School