Sandy Granja-Ramirez
Manteca,CA
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic with ability to perform effectively in independent or team environments.
Overview
11
11
years of professional experience
Work History
Contract Specialist/Office Administrator
The Matian Firm
02.2023 - Current
- The process of drafting, executing, and amending contracts for criminal defense and immigration services.
- Conducted quality reviews and monitored contract performance for all other contract specialists in all 12 offices.
- Admin duties such as ordering office supplies, onboarding paperwork for HR, and working with IT to ensure all new hires are ready to go.
- Handled all client drop offs. These drop offs are anything from uploading supporting documentation, obtaining signatures, taking FBI fingerprints, or simply addressing clients concerns.
Escalation Specialist
Golden One Credit Union Headquarters
08.2022 - 02.2023
- Developed customized action plans for each escalated case, ensuring tailored solutions that addressed clients' unique needs.
- Improved satisfaction by promptly locating and recovering collateral assets.
- Maximized chances of successful vehicle recoveries through diligent skip tracing efforts to locate hard-to-find debtors or collateral assets efficiently.
- Assigned assets for repossession as well as walked client through options on how to recover or walk away from such assets.
Collections Specialist/Contract Specialist
The Matian Firm
10.2020 - 07.2022
- Monitored customer accounts for payment delinquency and initiated collection efforts.
- Coordinated with sales and customer service departments to address underlying issues leading to non-payment.
- Posted customer payments by recording cash, checks, and credit card transactions.
- Handled daily cash and check reports.
- Dealt with chargeback disputes until resolved.
Administrative Assistant
The Last Resort
12.2019 - 09.2020
- Monitored premises, screened visitors, updated logs and issued passes to maintain security.
- Handed client correspondence and tracked records to foster office efficiency.
- Performed general office duties, including answering multi-line phones, routing calls and messages and greeting visitors.
- Coordinated bookkeeping activities in QuickBooks, including invoicing and accounts payable.
Collections Specialist
Account Resolution Group
07.2016 - 11.2019
- Collected defaulted student loans for the United States Department of Education.
- Operated with high integrity, built trust, and earned sustained credibility with internal and external clientele.
- Used skip tracing resources to locate debtors and updated information in company system.
- Trained new team members on scripts, company services and performance strategies and provided mentoring.
- Delivered exceptional customer service on all calls while maintaining calm and professional demeanor in challenging circumstances.
Manager
Taco Bell
09.2014 - 12.2015
- Trained and guided team members to maintain high productivity and performance metrics.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand.
- Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
Skills
- Bilingual [Spanish]
- Problem-solving
- Adaptability
- Interpersonal skills
- Time management
- Attention to detail
Timeline
Contract Specialist/Office Administrator
The Matian Firm
02.2023 - Current
Escalation Specialist
Golden One Credit Union Headquarters
08.2022 - 02.2023
Collections Specialist/Contract Specialist
The Matian Firm
10.2020 - 07.2022
Administrative Assistant
The Last Resort
12.2019 - 09.2020
Collections Specialist
Account Resolution Group
07.2016 - 11.2019
Manager
Taco Bell
09.2014 - 12.2015
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