Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Sandy Hagins

Tampa,Florida

Summary

Dedicated Customer Service Representative motivated to providing quality care for ultimate customer satisfaction. Proven ability to foster strong relationships with clients. Adaptable professional in office and administrative support, known for high productivity and efficient completion of tasks. Specialize in data entry, record management, and customer service, ensuring smooth operational flow. Excel in organization, time management, and communication, utilizing these skills to meet and exceed workplace demands.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Operations Associate

Sephora
09.2022 - Current
  • Restocked shelves as needed throughout the day based on customer demand
  • Collaborated with cross-functional teams to achieve project goals and meet deadlines.
  • Assisted customers with product selection, purchase decisions and returns
  • Resolved customer complaints in a professional manner while upholding company policies
  • Managed register transactions accurately and efficiently during peak times
  • Resolved customer issues promptly and professionally, maintaining high satisfaction rates while minimizing escalations.
  • Maintained and prioritized to-do-list and followed up to complete tasks on-time.
  • Followed shipping and receiving procedures for goods and materials.
  • Volunteered to help with special projects of varying degrees of complexity.
  • Followed detailed directions from management to complete daily paperwork and computer data entry.
  • Optimized workspace layout for improved workflow and efficiency, leading to more productive work environment.
  • Streamlined inventory management processes, significantly reducing time spent on stock audits.

Customer Service Rep

Publix
03.2016 - 05.2020
  • Greeted customers with enthusiasm and a delightful and helpful attitude
  • Answered and directs telephone calls
  • Effectively handle money services
  • Responded to guest complaints in a professional and effective way
  • Processed payments such as check cashing, lottery, gift cards, money orders and Western Union
  • Maintains office accountability and prepares deposits

Education

High School Diploma -

Tampa Bay Technical HS
Tampa, Florida
05.2018

Skills

  • Excellent Customer Service Skills
  • Problem Solving Skills
  • Troubleshooting Skills
  • Marketing
  • Microsoft Word Skills
  • Microsoft Excel Skills
  • Operational efficiency

Certification

  • Google Foundations of Cybersecurity
  • Google Manage Security Risks
  • Google Networks and Network Security

Timeline

Operations Associate

Sephora
09.2022 - Current

Customer Service Rep

Publix
03.2016 - 05.2020

High School Diploma -

Tampa Bay Technical HS