Sandy Hall

Mentored and developed an exceptional group of 8 Executive Directors responsible for the sales and operations of Independent, Assisted and Memory Care communities, representing a total of 1,233 units with an annual revenue budget of $43M.

• Increased occupancy from 78% to 86% (1,244 move ins during first 11 months), by working diligently with sales teams to strengthen team collaboration, increase customer lead base, create individualized next steps, and develop effective outreach plans
• Increased NOI by 12% by identifying efficiencies, negotiating contracts, introduction of expense tracking tools, labor reduction with increased management oversight and implementation of OnShift software
• Set team and individual KPIs and provided regular, actionable feedback

Provided leadership, direction and training in communities which were experiencing transitions in leadership

• Coached and directed team development to foster leadership and professional growth for community leadership teams.
• Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy
• Carried out day-to-day duties accurately and efficiently

Collaborated, developed and executed operational plans for start-up CCRC senior living communities. Sourced hired, and trained an expert management team in preparation for licensure.

• Successfully licensed and opened 3 lease-up communities, leading expert management teams with deficiency-free, on time openings
• Established highly effective marketing campaigns resulting in 76 secured deposits within 90 days of sales
• Assisted in recruiting, hiring and training of team members

Cultivated a stellar team of 6 Executive Community Leaders responsible for the day-to-day sales and operations of 770 units across 3 states.

• Increased NOI 10% through utilization of cost control tools, timely completion of care assessments and implementation of new revenue-producing programs
• Designed sales strategies and developed plans and forecasts based on rigorous analysis and research, resulting in 25% regional occupancy gain, with 3 communities celebrating 100% occupancy
• Evaluated performance, adjusted strategies and maintained agile, sustainable operations

Promoted to provide Leadership and guidance to a region with newly acquired communities, consisting of 10 Executive Directors, compromising 792 units, and an annual revenue budget of $62M.

• Led teams to 100% occupancy in 5 communities through strengthened collaboration, teamwork, and solution selling
• Created culture of accountability by providing clear expectations to desired outcomes, constructive feedback, coaching and determined appropriate consequences when needed
• Decreased operating cost 8% by identifying efficiencies, streamlining processes, labor reduction, and team accountability