Sandy Hanna
Lawrence Township,nj
Summary
Adept at managing projects and coordinating teams, my tenure at Hackensack Meridian Health and Kiro Engineering honed my expertise in office administration, 3D modeling, and construction documentation. Leveraging a blend of analytical and creative skills, I consistently enhanced patient and client satisfaction, showcasing my ability to lead with efficiency and innovate within fast-paced environments.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Medical Receptionist
Hackensack Meridian Health Jersey Shore University Medical Center
Neptune, NJ
08.2023 - Current
- Coordinated patient scheduling, check-in, check-out and payments for billing
- Checked patient insurance, demographic, and health history to keep information current
- Adhered to strict HIPAA guidelines to protect patient privacy
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanour
- Managed a multi-line phone system and pleasantly greeted patients
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care
- Functioned as surgical coordinator, coordinating between the endoscopy suite, doctors, patients and the representatives for the tools
- Obtained authorizations for procedures and images.
Architectural Designer II - Junior Project Manager
Kiro Engineering
Remote
11.2021 - 08.2023
- Worked closely with a multi-disciplinary team to design residential and commercial projects in the Tri-State Area
- Created graphic renderings and models using Revit, Adobe Creative Suite, SketchUP, Lumion, Enscape and other design programs to design interior space
- Coordinated all architectural construction documentation and drawings for each phase of fast-track projects
- Optimised space planning solutions for various project types including residential, commercial, and institutional facilities
- Increased client satisfaction by consistently delivering high-quality designs that met or exceeded expectations
- Collaborated with multidisciplinary teams to create functional, efficient, and visually appealing spaces for clients
- Assisted clients in navigating complex permitting processes, leading to timely approvals and minimised delays
- Developed comprehensive construction documents to ensure accurate execution of architectural concepts during the building process
- Improved overall project outcomes by utilising advanced software tools for 3D modelling, rendering, and virtual reality presentations
- Researched building codes and requirements and applied to design planning
- Overseeing the design, planning and executive of complex construction projects
- Coordinated multidisciplinary teams, managing budgets, ensuring compliance with regulations and delivering high-quality results on time and within scope
- Excelled in balancing the creative aspects of architectural design with the logistical and technical demands of project management, driving both aesthetic and functional success
Architectural Intern/Architectural Designer
Arkitecture Plus
West Caldwell, NJ
12.2019 - 11.2021
- Worked closely with a multi-disciplinary team to design residential and commercial projects in Tri-State
- Coordinated all architectural construction documentation and drawings for each phase of fast-track projects
- Optimised space planning solutions for various project types including residential, commercial, and institutional facilities
- Assessed building site suitability based on topography, zoning and access to utilities
- Prepared various exhibits for attorneys for public meetings, zoning commission meetings, and legal resolutions
- Devised innovative strategies to reduce construction costs while meeting strict quality standards
- Designed lighting systems for buildings by considering energy efficiency, task lighting and ambient lighting
- Produced detailed drawings and specifications used by contractors and engineers to build projects
- Analysed and applied new technologies to improve functionality of designs
- Designed custom furniture adapted to floor plans, working closely with multiple furniture vendors
- Determined project costs and made adjustments to keep projects within budget
- Created detailed plans for construction projects within equipment specifications and budgeting
- Refined conceptual designs into detailed plans by adding floor plans, elevations and section drawings
- Completed comprehensive code compliance evaluations to scrutinise projects against established architectural criteria
- Researched zoning laws and building codes to verify conformance with regulatory agencies
- Developed comprehensive construction documents to ensure accurate execution of architectural concepts during the building process
- Improved overall project outcomes by utilising advanced software tools for 3D modelling, rendering, and virtual reality presentations
- Researched building codes and requirements and applied to design planning
Architectural Internship
Forefront Design
Westfield, NJ
05.2019 - 12.2019
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations
- Sorted and organised files, spreadsheets, and reports
- Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set
- Contributed to a positive team environment by collaborating with fellow interns on group projects and presentations
- Prepared project presentations and reports to assist senior staff
- Conducted research for various projects, leading to well-informed decisions and successful outcomes
- Assisted in the planning and execution of company events, resulting in increased employee engagement and satisfaction
- Supported with creating project marketing materials to promote services
- Prepared written summaries of meeting discussions to ensure clear communication throughout the team while promoting accountability for action items
Architectural Internship
Mott Macdonald
Iselin, NJ
06.2018 - 01.2019
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations
- Sorted and organised files, spreadsheets, and reports
- Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set
- Developed organisational skills through managing multiple tasks simultaneously while adhering to strict deadlines
- Contributed to a positive team environment by collaborating with fellow interns on group projects and presentations
- Utilised strong communication abilities during presentations which led to increased understanding among colleagues regarding project goals and objectives
- Prepared project presentations and reports to assist senior staff
- Collaborated with senior management on new initiatives to build confidence
- Explored new technologies and approaches to streamline processes
- Provided project progress updates and proposed solutions to issues
Patient Service Associate
Jersey City Diagnostic Center
Jersey City, NJ
06.2015 - 06.2018
- Promoted a welcoming atmosphere by greeting patients upon arrival, quickly addressing their needs, and answering questions clearly
- Assisted patients with insurance verification, ensuring accurate billing and prompt payment processing
- Maintained confidentiality by properly handling sensitive patient information in accordance with HIPAA guidelines
- Contributed to a positive work environment by effectively collaborating with medical staff and other departments
- Maintained a clean and organised reception area, creating a comfortable environment for patients and visitors during their time at the facility
- Supported clinical staff by organising and maintaining patient records for easy access and updated documentation
- Managed multiple phone lines, addressing patient inquiries and directing calls to appropriate departments as needed
- Handled cash transactions accurately while managing the daily collection of copays, deductibles, or other fees from patients at the time of service
- Streamlined appointment scheduling for improved patient flow and reduced wait times
- Continuously improved knowledge of medical terminology and coding practices for accurate billing submissions to insurance companies
- Facilitated communication between patients, medical personnel, and insurance providers to resolve any discrepancies or concerns
- Enhanced patient satisfaction by providing efficient and compassionate service during check-in and check-out processes
Education
Bachelor of Arts - Architecture
New Jersey Institute of Technology
Newark, NJ05-2021
High School Diploma -
Spotswood High School
Spotswood, NJ06-2016
Skills
- Coordinating other teams, managing budgets
- Managing Projects
- Office Administration and Problem-Solving
- Construction Documentation and Building Code Knowledge
- Site Analysis and Hand Sketching Abilties
- 3D Modeling Expertise and Design Development
- Medical Terminology and Insurance Verification
- Medical Office Procedures and Outpatient Care
- Appointment Scheduling and HIPAA Compliance
- Front Desk Operations and Telephone Etiquette
Certification
- Project Management (in progress)
- Data Analytics (in progress)
- American Heart Association Basic Life Support CPR and AED Program March 2024 - March 2026
Languages
English
Native/ Bilingual
Arabic
Native/ Bilingual
Websites
Design Programs
Revit, AutoCAD, SketchUP, Lumion, Enscape, Rhino, Adobe Creative Suite (Illustrator, Photoshop, InDesign, Premium, etc.), Maya LT, 3DS Maxx, Grasshopper, Canva, and looking forward to improving and learning new programs.
Medical Programs
Epic, Navinet, Viztech, RamSoft, NueMD, EHI, Availity etc, and looking forward to improving and learning new programs.
Office Programs
Microsoft Office, Outlook, Teams, Zoom, Google Suites and looking to improving and learning new programs.
Project Management Programs
- Waterfall, Agile, Monday, JIra, Asana, Trello, ClickUp and looking forwarding to improving and learning new programs.
References
References available upon request.
Timeline
Medical Receptionist
Hackensack Meridian Health Jersey Shore University Medical Center
08.2023 - Current
Architectural Designer II - Junior Project Manager
Kiro Engineering
11.2021 - 08.2023
Architectural Intern/Architectural Designer
Arkitecture Plus
12.2019 - 11.2021
Architectural Internship
Forefront Design
05.2019 - 12.2019
Architectural Internship
Mott Macdonald
06.2018 - 01.2019
Patient Service Associate
Jersey City Diagnostic Center
06.2015 - 06.2018
- Project Management (in progress)
- Data Analytics (in progress)
- American Heart Association Basic Life Support CPR and AED Program March 2024 - March 2026
Bachelor of Arts - Architecture
New Jersey Institute of Technology
High School Diploma -
Spotswood High School
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