Sandy Harper
Summary
Collaborative leader with dedication to partnering with coworkers to promote an engaged and empowering work culture while providing direction and leadership for Contract Management, Project Accounting, Collections and Procurement teams.
Overview
27
27
years of professional experience
Work History
Collections Manager
A Place For Mom
02.2023 - Current
- Improved overall collections efficiency by implementing strategic collection plans and processes.
- Reduced delinquency rates with proactive account monitoring and timely communication.
- Increased recoveries by negotiating favorable repayment terms for clients and customers.
- Enhanced team performance through regular training, coaching, and feedback sessions.
Vice President
American Direct
03.1997 - 11.2022
- Supervised Contract Management, Procurement, Fulfillment / Logistics, Billing and Collection team(s) to ensure all task from receiving contract, purchasing, inventory management, logistics, billing and collections completed to maximize project and company revenue.
- Collaborated with CEO and CFO to finalize monthly P&L.
- Implemented cERP 2019 software.
- Hired and assisted with on boarding of team.
- Streamlined process flows to increase productivity.
- Assisted clients to resolve project issues.
Vice President of Corporate Services
American Direct
01.2013 - 08.2022
- Led cross-functional teams for the successful completion of major projects, resulting in increased efficiency and customer satisfaction.
- Ensured all material was purchased for contract projects to meet clients schedule.
- Maintained relationships with vendors to ensure orders were being fulfilled to meet project requirements and address issues with discrepancies in quoted pricing.
- Worked with warehouses to receive and prepare material based on specific project requirements and ensure logistics was coordinated to meet project requirements.
- Led cross-functional teams for the successful completion of major projects, resulting in increased efficiency and client satisfaction.
- Collaborated with Operations team to maximize efficiency in process flows.
- Conducted inventory for annual audit.
- Hired and and assisted with onboarding of team.
- Established Key Performance Indicators for team.
Various Positions
American Direct
03.1997 - 01.2012
- Project Manager responsible for backlog of $4.0M+.
- Customer Service Manager responsible for overseeing buying team.
- Marketing Representative responsible for receiving incoming phone calls and maintaining project database for sales team.
Education
MBA - Marketing
Avila College
Kansas City, MO05.1999
Bachelor of Science - Marketing
Avila College
Kansas City, MO12.1996
Skills
- Contract ERP
- Microsoft Office
- Process improvement
- Problem solving
- Active listening
- Project management
- Customer service
- Leadership
Accomplishments
American Direct President's Award 2009 and 2016
Timeline
Collections Manager
A Place For Mom
02.2023 - Current
Vice President of Corporate Services
American Direct
01.2013 - 08.2022
Vice President
American Direct
03.1997 - 11.2022
Various Positions
American Direct
03.1997 - 01.2012
MBA - Marketing
Avila College
Bachelor of Science - Marketing
Avila College
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