Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sandy Harrell

Jacksonville

Summary

Advance my position in the agency that will empower me to use my strong customer service, communication & organizational skill and my ability to work well with people to maintain a stable career. Establish myself with an agency which will allow me the ability to grow and ensure advancement as my skills improve.

Overview

23
23
years of professional experience

Work History

Paraprofessional Educator

01.2020 - Current
  • Assisting classroom teacher daily with instruction.
  • Maintaining the discipline of students with special needs.
  • Adapting to the complex and individualized areas required for students who have special needs.

Family Support Worker

Northeast Florida Healthy Start Coalition
01.2019 - 01.2019
  • Establishing a relationship with individual families
  • Assessing family needs
  • Assisting families with their eligibility for various types of public aid and walking them through the application processes.
  • Helping families understand the rules and regulations attached to various forms of social services support and aid
  • Assisting families in navigating what can be complex financial and personal documentation of assets, income and expenses.
  • Helping families ensure they are getting the benefits they are entitled to and making recommendations for things like job training and accessing various community resources.

Affordable Housing Property manager

Millennia Housing Management
01.2019 - 01.2019
  • Rehab Apartment Community / Tax Credit HUD-Layered
  • Employee Engagement
  • Foster an inclusive working environment.
  • Promote growth by implementing training and development plans for employees.
  • Ensure that employees have the necessary tools to be successful.
  • Collect 100% of the rent every month. Manage delinquencies as appropriate.
  • Maintain and increase occupancy. Maximize the rent potential of market-rate units.
  • Maintain and process application waiting list.
  • Resident selection and certification to ensure all required paperwork, financial & program. Eligibility is completed accurately and timely.
  • Control expenses according to established budgets.
  • Pass REAC and MOR inspections, as well as maintaining required housing and Millennia quality standards.
  • Conducts initial lease process with certification and annual re-certification for HUD and Tax Credit.
  • Ensuring that all Section 8 and HUD regulations are adhered to.
  • Plan and execute activities throughout the year, including parties, events, etc.
  • Handle tenant complaints and emergencies in a promptly.
  • Providing excellent customer service.
  • Ensure work orders are created and processed in a promptly.
  • Conduct unit inspections, including quarterly inspections.
  • Nan McKay Public Housing Management & Calculation Training, EID
  • Fair Housing & Civil Rights Compliance Training
  • Yardi Training System
  • EIV and PIC Training
  • Onsite HUD Tax Credit Layered
  • Microsoft Office Proficiency
  • Exceptional Organizational Skills
  • Dedicated Team Player
  • Strong Problem Solver
  • Exceptional Communication Skills

Housing Assistant 201 Units

JACKSONVILLE HOUSING AUTHORITY
01.2017 - 01.2019
  • Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.
  • Screened a high volume of internal and external communications, including e-mail and U.S. mail.
  • Conducted general office duties such as copies, sent faxes and handled all incoming and outgoing correspondences.
  • Manage high-rise community of 201 tenants along with file management and personal information on a daily basis.
  • Interview prospective and current program participants; determine eligibility for participation in the Public Housing Program.
  • Perform participant annual re-exam functions and monitor client continued participation in the program.
  • Prepare and submit verification requests to appropriate sources. Assemble verified information and prepare eligibility determinations.
  • Determine need for interim rent changes (payment changes) and complete all required processing.

Housing Counselor

JACKSONVILLE HOUSING AUTHORITY
01.2015 - 01.2017
  • Interview prospective and current program participants.
  • Determine eligibility for participation in the Housing Assistance Payments Program.
  • Perform participant annual re-exam functions and monitor client continued participation in the program.
  • Determine verifications needed to evaluate applicants’ eligibility for program participation.
  • Prepare and submit verification requests to appropriate sources. Assemble verified information and prepare eligibility determinations.
  • Determine need for interim rent changes (payment changes) and complete all required processing.

Substitute Teacher

Kelly Educational Services
01.2010 - 01.2015
  • Maintain safe environment for students.
  • Counsel Students and parents on behavioral issues in accordance with policy.
  • Document individual child behavior and recommend corrective action.
  • Enforce rules and regulation for school board.

Account Manager (Collector I)

Bank of America
01.2003 - 01.2006
  • Assisted angered clients with resolutions about delinquent accounts.
  • Analyze difficult situations to determine appropriate courses of action.
  • Applied appropriate telephone etiquette when working with customers.
  • Reviewed and maintained records of resolutions and customer activity.

Education

Associates - Criminal Justice

Armstrong Atlantic State University
Jacksonville, Fl
07.2011

Skills

  • Classroom management
  • Teacher collaboration
  • Writing support
  • Classroom organization
  • Classroom support
  • Positive reinforcement
  • Student engagement
  • Teacher assistance
  • Behavioral interventions
  • Parent communication
  • Teacher support
  • Documentation
  • Student inclusion
  • Group and individual instruction

Timeline

Paraprofessional Educator

01.2020 - Current

Family Support Worker

Northeast Florida Healthy Start Coalition
01.2019 - 01.2019

Affordable Housing Property manager

Millennia Housing Management
01.2019 - 01.2019

Housing Assistant 201 Units

JACKSONVILLE HOUSING AUTHORITY
01.2017 - 01.2019

Housing Counselor

JACKSONVILLE HOUSING AUTHORITY
01.2015 - 01.2017

Substitute Teacher

Kelly Educational Services
01.2010 - 01.2015

Account Manager (Collector I)

Bank of America
01.2003 - 01.2006

Associates - Criminal Justice

Armstrong Atlantic State University

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