Sandy Henriquez
69 Orchid Court,FL
Summary
A fast learner bilingual very hard worker can use Excel
Proven track record in enhancing customer satisfaction and streamlining operations, as demonstrated at Family Dollar where I led a team to significantly improve service quality. Expert in Claims Processing and adept at fostering positive work environments, my strategic approach has consistently driven business growth and operational efficiency.
Overview
14
14
years of professional experience
Work History
Ims
Walmart
Assistant Manager
Family Dollar
Lakeland, FL
02.2016 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
General Laborer
Cinram Distribution Center
Florida
09.2015 - 10.2016
- Maintained clean and organized worksites, minimizing hazards and promoting a safe working environment.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Demonstrated strong work ethic, completing physically demanding tasks under varying conditions.
- Performed general housekeeping and cleaning tasks.
- Assisted team members with tasks that require group effort.
- Completed tasks efficiently for timely project completion within set deadlines.
- Notified supervisors of defective equipment or material.
Delivery Driver
Weee!
Tampa, FL
09.2010 - 11.2013
Education
Diploma - Motherfucker Average
Far Rockaway High
New York, NY05.2007
Skills
- IMS Administration
- IMS Database
- Pharmacy Claims Analysis
- Accredited Claims Professional Candidate
- Claims submissions
- Accredited Claims Professional
- Medical Insurance Claims Processing
- Freight Claims
- Technical Claims Knowledge
- Automotive Claims
- Electronic Claims
- Insurance Claims Knowledge
- Sanitary trims
- High exposure claims experience
- Neglect claims
- Claims Handling Familiarity
- Preparing claims
- Claims analysis
- Claims processing paperwork
- Claims investigation and research
- Claims Processing Knowledge
- Claims Investigation
- Claims Submission
- Claims Evaluation Proficiency
- Denied claims identification
- Claims Software Familiarity
- Claims Drafting
- Claims Processing
- Claims Handling Proficiency
- Claims process explanation
- Claims interpretation
- Claims Software
- Claims Denials
- Disability Claims Handling
- LabWare LIMS
- Insurance claims cases
- Insurance claims processing
- Claims Process Optimization
- Freight claims handling
- Experience with claims processing
- Claims Auditing
- Claims Handling
- Claims Handling Expertise
- Claims Handling and Coverage Verification
- Freight claims management
- Inputting claims
- Claims investigation proficiency
Languages
English
Native or Bilingual
Timeline
Assistant Manager
Family Dollar
02.2016 - Current
General Laborer
Cinram Distribution Center
09.2015 - 10.2016
Delivery Driver
Weee!
09.2010 - 11.2013
Ims
Walmart
Diploma - Motherfucker Average
Far Rockaway High