Sandy Hernandes
Tolleson
Summary
Attentive and detail-oriented medical assistant with over 20 years experience. An AMT Registered Medical Assistant since 2015. I have experience in both administrative and clinical duties and a true passion for helping patients and providers.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Office Manager
Woman Made Well
07.2023 - Current
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
- Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
Patient Care Coordinator
Phoenix Children Hospital
03.2021 - 07.2023
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
- Delivered excellent patient experiences and direct care.
- Collaborated with interdisciplinary teams to create seamless transitions between various stages of treatment plans, enhancing continuity of care.
- Coordinated scheduling of appointments to maximize healthcare providers' availability and patient convenience.
Practice Supervisor
Banner Heath
01.2015 - 01.2021
- Training, Onboarding new staff
- Coaching, mentoring, crucial conversations
- Patient de-escalation
- Maintain office ordering and budget for supplies
- Maintain provider travel, dues, licensing
- Team building and direct oversite of 12 employees
- Maintaining accounts payable, processing invoices and coding
Practice Coordinator
Banner Heath
01.2013 - 01.2015
- Manage patients flow from start of the patient’s appointment to checkout
- Patients check in/check out
- Quality Control - Maintain office logs – POCT – High level disinfection
- Process Improvement Project to improve efficiency
- Assist with Daily Operations
- Assist all 37 providers as needed with daily concerns
- Assist, maintain, ordering medical and office supplies
Medical Assistant
Banner Heath
01.2008 - 01.2013
- 34 Physician Support
- Training and onboarding new support staff
- Patient intake, vitals, injections, medication reconciliation
- Assist physician with in-office procedures
- Prior Authorization for medication, lab testing, genetic testing
- Pre-visit planning, chart prep
Medical Assistant
Westridge OB/GYN
01.2005 - 01.2008
- Physician Support
- Training and onboarding new support staff
- Patient intake, vitals, injections, medication reconciliation
- Assist physician with in-office procedures
- Prior Authorization for medication, lab testing, genetic testing
- Assist with procedures
- Referrals
- Pre-visit planning, chart prep
- Front office / Co-pay collections
- Check in patients
- Medical Records
- Lab follow up calls
- Phlebotomy
- Ordering Supplies
- Nurse Visits / Injections
- Authorizations
Education
Graduation - Medical Assistant
Apollo College
01.2004
Skills
- Communication Skills
- Microsoft Office Applications
- Critical Thinking
- Manage flow of patients
- Time Management
- Patient Care
- Excellent interpersonal skills
- Coaching/Training
- Medication Administration
- Financial recordkeeping
- Office inventory management
- Customer service
- Team building
Certification
- Medical Assistant
- CPR, First Aid (BLC)
- Spanish Interpreting certification class
Languages
Spanish
Native or Bilingual
Timeline
Office Manager
Woman Made Well
07.2023 - Current
Patient Care Coordinator
Phoenix Children Hospital
03.2021 - 07.2023
Practice Supervisor
Banner Heath
01.2015 - 01.2021
Practice Coordinator
Banner Heath
01.2013 - 01.2015
Medical Assistant
Banner Heath
01.2008 - 01.2013
Medical Assistant
Westridge OB/GYN
01.2005 - 01.2008
Graduation - Medical Assistant
Apollo College
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