Summary
Overview
Work History
Education
Skills
Personal Information
Timeline
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Sandy Hernandez

Santa Ana,CA

Summary

Organized Patient Service Representative with 9 years of experience in healthcare. Adept at patient advocacy and education with commitment to efficiency. Skilled at coordinating busy offices and maintaining professionalism in stressful situations.

Overview

13
13
years of professional experience

Work History

Patient Service Representative

Orange County Urology Associates
12.2015 - Current
  • Books, coordinates and reschedules patient’s appointments
  • Relays necessary messages to staff regarding appointments and schedules
  • Verifies necessary patient information and insurance information
  • Maintains and updates current information on physician’s schedules ensuring patients are scheduled properly and appointments are confirmed
  • Ensures data is inputted correctly in system
  • Updates patient profiles
  • Answers questions regarding patient appointments and testing

Cashier

Complex Street Wear
09.2014 - 11.2014
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Prevented loss by vigilantly monitoring potential theft or fraud situations instore.

Office Aid Secretary

Santa Ana High School
11.2013 - 06.2014
  • Enhanced office efficiency by streamlining filing systems and organizing documents.

Carls Jr

John Wayne Airport
07.2013 - 03.2014
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Managed time efficiently in order to complete all tasks within deadlines.

Administrator of Classroom

Hedinger Elementary School
10.2010 - 12.2010
  • Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
  • Handed out classroom materials, like pencils, paper, and crayons.
  • Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
  • Graded assignments and reported individual progress to teacher.
  • Supported student learning objectives through personalized and small group assistance.
  • Documented student progress and communicated with parents to keep informed.

Education

High school diploma -

Santa Ana High School

Skills

  • Insurance Verification
  • Medical Terminology
  • Medical Office Experience
  • Epic
  • EMR Systems
  • Multi-line Phone Systems
  • Office Administration
  • Computer Operation
  • Patient Care
  • Customer service
  • Medical terminology
  • EMR systems
  • Appointment Scheduling
  • Interpreting Physician Orders
  • Reception Management
  • Insurance Verifying
  • Eligibility Determination
  • Directing Callers
  • Customer Service
  • Conflict Resolution
  • Excellent Communication

Personal Information

Work Permit: Authorized to work in the US for any employer

Timeline

Patient Service Representative

Orange County Urology Associates
12.2015 - Current

Cashier

Complex Street Wear
09.2014 - 11.2014

Office Aid Secretary

Santa Ana High School
11.2013 - 06.2014

Carls Jr

John Wayne Airport
07.2013 - 03.2014

Administrator of Classroom

Hedinger Elementary School
10.2010 - 12.2010

High school diploma -

Santa Ana High School

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Sandy Hernandez