Sandy Hoang
West Fargo,ND
Summary
Support day-to-day program operations with expertise in records management and resource coordination. Skillfully meet diverse needs and address issues to maintain efficiency and program outreach. Demonstrated success in building long-lasting relationships.
Overview
12
12
years of professional experience
Work History
Shelter Advocate
Churches United for the Homeless
03.2022 - Current
- Assisted with intake procedures, including registering new residents and conducting initial assessments
- Provided direct support and assistance to residents in a shelter setting, ensuring their safety and wellbeing
- Offered emotional support and crisis intervention to residents facing challenging situations
- Collaborated with social workers and counselors to develop individualized service plans for residents
- Assisted in crisis management situations, including de-escalation and conflict resolution
- Connected clients with community resources and services, empowering them to achieve self-sufficiency and stability.
- Supported clients in navigating complex systems such as public assistance programs, housing applications, legal proceedings, or medical appointments.
Server/Shift Lead
Touchmark
05.2016 - Current
- Collaborated with kitchen staff to ensure timely delivery of food orders and maintain high levels of customer satisfaction
- Resolved customer complaints promptly and effectively, ensuring a positive dining experience for all patrons
- Mentored new servers on best practices for delivering excellent service while maintaining efficiency during busy shifts
- Cultivated a positive work environment through effective communication, teamwork, and recognition programs
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Team Member/Manager
Culvers
04.2013 - 12.2015
- Increased overall staff satisfaction by promoting a positive work environment and addressing concerns promptly.
- Mentored junior team members for professional growth opportunities, creating a robust talent pipeline within the organization.
- Monitored staff activities to quickly identify and correct any costly, unsafe or inappropriate behaviors.
- Provided staff with support and training to achieve top client satisfaction.
Education
Some College - Social Work
Minnesota State University Moorhead
05.2020
Skills
- Fast learner
- Leadership skills
- Problem-solving abilities
- Multitasking
- Reliability
- Documentation skills
- Conflict Resolution
- Ability to work well under pressure
- Crisis Support
- Computer Literacy
- Confidentiality Practices
Personal Information
Work Permit: Authorized to work in the US for any employer
Assessments
- Supervisory skills: Motivating & assessing employees, Proficient, 12/01/20
- Call center customer service, Proficient, 02/01/22
- Teamwork: Interpersonal skills, Proficient, 02/01/22
- Typing, Proficient, 02/01/22
Languages
English
Native or Bilingual
Vietnamese
Professional Working
Timeline
Shelter Advocate
Churches United for the Homeless
03.2022 - Current
Server/Shift Lead
Touchmark
05.2016 - Current
Team Member/Manager
Culvers
04.2013 - 12.2015
Some College - Social Work
Minnesota State University Moorhead
Similar Profiles
Sarah B. GrantSarah B. Grant
Shelter Advocate at Churches United For The HomelessShelter Advocate at Churches United For The Homeless
Skyler EckSkyler Eck
Shelter Supervisor at Churches United For The HomelessShelter Supervisor at Churches United For The Homeless
Chantal KabweChantal Kabwe
Case Manager at Churches UnitedCase Manager at Churches United