Sandy Howell

• Front office Responsibilities:

Schedule appointments for all surgeons for suite 200 and suite 210. Request and obtain authorization with medical records for patients appointments. Acquiring co-payments collected at the end of the day to close batch. Checking incoming faxes. Checking in/out patients. Verifying insurance coverage and collecting co-payments. Checking front office voicemails.

• Back office responsibilities :

Rooming patients. Collecting and documenting patients medical health history information on Power Chart such as WT/HT, and vitals BP/P/RR/ O2sat. Translating for patients. Educating patients on procedures and care plan instructions. Obtaining surgery consent from patients. Following HIPAA and OSHA guidelines. Obtaining referral authorizations for follow up appointments, procedures and surgeries. Updating MPTL. Sanitizing, restocking, and organizing exam rooms and medical equipments. Autoclaving instruments. Replacing sharp containers from exam rooms and procedure room. Checking voicemails for MA in suite 210. Setting up surgical trays and assisting General and Urology surgeons with minor clinic surgeries or procedures. Prepping and administering oral medications and injections to patients prior to or after procedures following surgeons protocols. Assisting with routine check and diagnostic testing by collecting and processing specimens. Triage incoming calls for all surgeons to determine caller's needs for immediate appointments or scheduled visits.

• Surgery Scheduling Responsibilities:

Coordinate Surgery dates for patients with SVH surgery coordinator for General surgery and Urology. Calling patients to explain surgery process. Faxing preop request to patients primary doctors. Obtaining surgery authorization for up coming surgeries. Obtaining preop clearance for patients to fax to SVH prior surgery date. Scheduling post op appointments. Calling patients two days after surgery for post op triage. Entering surgery information on Microsoft list for each surgeon. Updating Microsoft list for pending surgeries. Calling and faxing Pharmacies to submit prescriptions ordered by all surgeons. Communicating to office Manager and surgeons to block schedule for their surgeries.

• Clinic lead responsibilities:

Checking in on front and back office to increase clinic efficiency. Training and mentoring newly hired front office associates, medical assistants and surgery coordinator. Assist the team in both suite 200 and suite 210 as needed. Stepping in to resolve conflict when a team member gets a problematic patient. Implementing office rules for better workflow when manager is not in the clinic. Helping staff members to create tickets and communicate with IT. Making sure clinic is organized and clean. Checking inventory, emailing check list for back office medical supplies, front office supplies and break room supplies to manager for her to place orders to Henry Schein, SVH and office depot. Helping medical assistants in setting up medical supplies and instruments for procedures. Checking quality control for urine dipstick. Creating and updating check list for each procedure for all surgeons. Assisting manager with Aspen Surgical Center billing task. Attending meetings for new office protocols as needed. Explaining new office protocols to associates. Keep in communication with all surgeons on their protocols for appointments, schedules, procedures and passing the message along to the team members with a print out document. Updating all binders with new processes for each surgeon, radiology information, insurances information, CPT and ICD-10 codes and general information from the Simi Valley Hospital. Going over new hire/department competency check list with each staff member and reporting to the office manager on the performance of each staff member as requested. Staying after hours to catch up on work or helping staff members to catch up on their unfinished work as needed.

• Binders I created to help associates with clinic workflow:

General Hospital Information, Radiology, Insurance authorization process, Urology group protocols and procedures, General surgery protocols and procedures for each surgeon, CPT and ICD-10 codes, Inventory, Original for front office and back office, SDS information, Autoclaving tracking and quality control.

• Assisting in getting patients to their exam room , Recording Height , weight and blood pressure, collecting patients medical history information , answering any questions parents may have , performing hearing and vision test , assisting and maintaining all patient's electronic files. Responsible for reviewing Pediatricians orders for follow up visits, administer vaccines , Assisting Doctors with in house lab procedures such as simple laceration repair , removal of a foreign body , suture and staples removals , ear lavage, temporary splinting of a fracture , Collect and prepare laboratory specimens . Urine dipstick testing ,Hemoglobin finger stick test , Glucose finger stick test , Fecal card testing, rapid strep testing , mono spot finger stick testing . Swap specimen collection for Throat culture , Respiratory panel and Influenza .Vaccine and medical supplies inventory , restocking and maintaining exam rooms clean . Responsible for sending lab recalls through MDSuite electronic records .

• Medical back office duties following HIPAA and OSHA guidelines, rooming patients, taking patient's medical history, vital signs, height weight temperature measurements, head circumference and body length measurements, testing vision and audiogram hearing, set up instruments for procedures such as IUD/ Nexplanon insertion and removal , Trigger Point Injections, Joint injections, perform routine procedures, ear lavage, dipstick urinalysis, midstream clean catch, sterile urine dip and spin, assisting with collection /disposition of throat, wound and GC cultures and pap smears, spirometry test, breathing treatments, EKG test, wound care cleansing and dressing, prepare patient for examination, procedures and treatment, make appropriate entries in patient's medical records timely and accurately, uses system computer Cerner EMR, scheduling, CAIR immunization registry, administration of immunizations , Assisting Family Practice, Internal Medicine, Gastroenterology, Urgent Care, Pediatric Neurology, and Physiatrist Physician, instructing patients with follow up care, inventory, call prescriptions in, clean organize and restock medical supplies

• Medical back office duties following HIPAA and OSHA guidelines, rooming patients, taking patient's medical history, vital signs, height/weight/BMI measurements, head circumference, vision and audiogram hearing test, dipstick urinalysis, pregnancy test, urine culture, hemoccult test, performed spirometry test, breathing treatments, skin allergy test, wound care cleansing and dressing, data entry into Cerner system, administering vaccines and medical injections such as Penicillin, Zofran, Allergy shots, Assisting Family Practice, Gastroenterology, Allergy, Endocrinology, Nephrology and Urgent Care Physicians, also assisting Physicians with translation and medical procedures, instruct patients with follow up care, inventory, call prescriptions in, clean organized and restock exam rooms, specimens collection, preparation and handling
  

• Knowledgeable about the regulation of various payer sources including, but not limited to self pay, Private Insurance, Medical, Medicare, Medical and Insurance managed care /HMO, Children's Health and Disability Prevention (CHDP), California Children's Services (CCS), Manages member/patient and provider inquiries regarding referral status, the authorization process and other issues in a courteous and professional manner, Data entry of authorization into Nexgent (EHR) Electronic Health Records and /or Utilization review System, Verifies member eligibility via Insurance carrier through web portal such as Gold Coast, Medical, Regal Medical group, Blue Cross Blue Shield, TriWest Healthcare Alliance, Coordinate and assists with obtaining surgery appointments and re scheduling appointments as needed, notified patients of authorization status as needed, knowledge of working with medical professional portals such a VCMC/CERNER, CMH/MEDITECH, Palms Imaging, RadNet/Rolling oaks.

• Review patients chart prior to examination, prepare patient rooms prior to their arrival, taking patients medical history and vital signs, height weight measurements, BMI measure, head circumference and body length measurements, ear lavage, spirometry test, vision test using snellen chart, audiogram hearing test, prepared and administer Vaccines and injections such as synagis and rocephin PPD test. assisting Physician with medical procedures such as new born circumcision, wound care cleansing and dressing, throat and nasopharyngeal culture specimen collection, dipstick urinalysis, urine culture, pregnancy test, hemoccult card test, prepare specimens to transport to the lab. sterilization of medical instruments. review lab results, telephone triage, translation, instruct patients in follow up care, filing patient's chart, perform medical duties following HIPAA and OSHA guidelines, scheduling appointments, call prescriptions in, stocking clinic, inventory and ordering supplies, request prior authorization to medical insurance.

• Vacutainer, butterfly, and syringe venipuncture for in and out patients.

• Answering phones, scheduling appointments, greeting patients, taking patients medical history, charting, filing, rooming patients, vitals, height and weight measurements, assisting physician with examinations and medical procedures, such as G-tube removal, translations Assist patients with Endoscopy capsule and hepatitis C treatment, Explained procedures and treatments to patients, hemoccult test, call prescriptions in, telephone triage.