Summary
Overview
Work History
Skills
Timeline
Generic

Sandy Johns

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Insurance Adjuster skilled in investigating and analyzing liability concerning personal, casualty or property loss. Proven history of leveraging excellent negotiation skills to facilitate settlements. Excellent communication skills demonstrated through 10 plus years of experience interviewing specialists, witnesses and claimants to compile information.

Overview

7
7
years of professional experience

Work History

CSR/Claim Adjuster

Carstar Auto Body
06.2022 - 04.2023
  • Answered constant flow of customer calls with minimal wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Responded to customer requests for products, services, and company information.
  • Developed community reputation through commitment to customer satisfaction and strong client relationships.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Tracked customer service cases and updated service software with customer information.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Responded proactively and positively to rapid change.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Examined claims forms and other records to determine insurance coverage.
  • Prepared summaries of damage, payments, and policy coverage.
  • Answered customer questions regarding deductibles.

Assistant Store Manager

Marshalls Retail Store
03.2019 - 06.2022
  • Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Analyzed customer feedback and implemented strategies to improve customer experience.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Assisted in recruiting, hiring and training of team members.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Managed purchasing, sales, marketing and customer account operations efficiently.

Key Holder Supervisor

New York And Company
12.2018 - 12.2019
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Directed customers to correct store locations.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Loaded and unloaded merchandise from trucks to organize warehouse and backroom spaces.
  • Processed cash, credit, debit, and check payments.
  • Completed store opening and closing procedures.
  • Trained and mentored new employees.
  • Counted out cash drawers and balanced totals.
  • Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
  • Implemented loss prevention strategies to minimize store shrinkage.
  • Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
  • Managed store personnel by delegating tasks and supervising daily operations.

Human Resources Manager

JCPenney
08.2017 - 03.2019
  • Enhanced team workflows and employee job satisfaction by coordinating communication between managers and employees.
  • Liaised between multiple business divisions to improve communications.
  • Recruited top talent to maximize profitability.
  • Updated training processes by reviewing existing documentation, leveraging feedback from associates and working with legal and compliance teams.
  • Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
  • Maintained current knowledge of industry regulations and legislation to amend policies and promote compliance.
  • Fostered positive work environment through comprehensive employee relations program.
  • Collaborated with legal and compliance teams to review paperwork, obtain feedback, and procure available information for new training processes.
  • Identified and implemented appropriate strategies to increase employee satisfaction and retention.
  • Structured compensation and benefits according to market conditions and budget demands.
  • Utilized compliance tools, corrective actions and identification of deficiencies to mitigate audit risks.
  • Devised hiring and recruitment policies for 88 plus-employee company.

Store Manager

Children's Place Inc.
05.2016 - 08.2017
  • Completed point of sale opening and closing procedures.
  • Rotated merchandise and displays to feature new products and promotions.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Approved regular payroll submissions for employees.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Assisted with hiring, training and mentoring new staff members.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Assisted in recruiting, hiring and training of team members.
  • Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
  • Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.

Skills

  • Account Updating
  • Microsoft Excel
  • Report Generation
  • Scheduling
  • Data Entry
  • Paperwork Processing
  • Complaint Resolution
  • Microsoft Outlook
  • Spreadsheets
  • Technical Support
  • Computer Proficiency
  • Proofreading
  • Documentation

Timeline

CSR/Claim Adjuster

Carstar Auto Body
06.2022 - 04.2023

Assistant Store Manager

Marshalls Retail Store
03.2019 - 06.2022

Key Holder Supervisor

New York And Company
12.2018 - 12.2019

Human Resources Manager

JCPenney
08.2017 - 03.2019

Store Manager

Children's Place Inc.
05.2016 - 08.2017
Sandy Johns