Sandy-Joy Thompson
Statesville,NC
Summary
.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
Work History
Dispatcher/Accounts Receivable and Billing Specialist
Omni Logistics/ Forward Air
05.2018 - Current
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of vehicles.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
- Tracked delivery progress to identify possible delays and provide real-time updates to customers.
- Facilitated smooth transitions between shifts by properly documenting unresolved calls and ongoing incidents.
- Answered phone calls and responded to customer emails.
- Monitored vehicle locations to coordinate timely arrivals.
- Scheduled and organized delivery routes.
- Coordinated with drivers to facilitate efficient delivery routes and timely deliveries.
- Scheduled deliveries and pickups according to customer needs.
- Assisted in resolving customer complaints and grievances.
- Monitored and tracked dispatch communication systems.
- Communicated with customers to provide delivery updates and resolution.
- Utilized dispatch software to enter customer orders, deliveries and receipts.
- Managed customer accounts and invoicing.
- Preserved accurate records of dispatched orders, deliveries and receipts.
- Supported the finance team''s month-end close process by preparing necessary journal entries related to accounts receivable activity.
- Reduced overdue payments with consistent follow-up on outstanding invoices, improving overall collection rates.
- Enhanced cash flow by ensuring timely and accurate invoicing for clients and maintaining up-to-date accounts receivable records.
- Maintained strong client relationships through effective communication regarding account status, invoice inquiries, and payment arrangements.
- Assisted in audit preparation by providing detailed documentation of accounts receivable transactions, contributing to a smooth and efficient process.
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
- Followed up overdue payments and payment plans from clients to establish good cash flow.
- Utilized Microsoft Excel, QuickBooks and Oracle software to manage invoices and payments.
- Responded to customer concerns and questions on daily basis.
- Audited and corrected billing and posting documents for accuracy.
- Collaborated with customers to resolve disputes.
- Processed vendor and supplier payments on weekly basis.
Task Manager/ Wave Planner/ CSR
OHL
05.2013 - 03.2016
- Most shipping activities and warehouse activities are performed using SAP & Synapse
- Oversee wave planning activities for warehouse shipping orders
- Task management for the shipping and receiving
- Communicating with customers to provide for their needs as a business
- Managing timing of shipping and receiving
- Managing the accuracy of shipping and receiving
- Scheduling carrier pick up and delivery
- All task above are for four customer accounts
- This consist of shipping and receiving of at least 50,000 to 100,000 handling units per day
- Weekly and daily dashboard reports created and submitted in Microsoft including, but not limited to, Word, Excel and Outlook
Education
Certificate - Office Technology/Typing
Mitchell Community College
Statesville01.2009
AA - Early Education
Daytona State College
01.2008
Skills
- Self starter
- Verbal and written communication
- Attention to detail
- Dispatch software
- Time management
- Problem-solving
- Multitasking and organization
- Microsoft office, Words, Excel & Sylectus
- Data entry
- Customer service
- Decision-making
- Active listening
Experience
14 months, 6 years, 13 years, 4 years
Timeline
Dispatcher/Accounts Receivable and Billing Specialist
Omni Logistics/ Forward Air
05.2018 - Current
Task Manager/ Wave Planner/ CSR
OHL
05.2013 - 03.2016
Certificate - Office Technology/Typing
Mitchell Community College
AA - Early Education
Daytona State College
Similar Profiles
Raymond KruseRaymond Kruse
Strategic Capacity Solutions Lead at Omni Logistics \ Forward AirStrategic Capacity Solutions Lead at Omni Logistics \ Forward Air
CLAUDIA DRAPERCLAUDIA DRAPER
Area Sales Manager at Forward Air Freight - Asset And Logistics SalesArea Sales Manager at Forward Air Freight - Asset And Logistics Sales
Lydia KrasniewskiLydia Krasniewski
Corporate Billing Analyst – Customer Billing and Accounts Receivable at US Logistics Solutions (formerly Forward Air Solutions)Corporate Billing Analyst – Customer Billing and Accounts Receivable at US Logistics Solutions (formerly Forward Air Solutions)