Sandy Juarez
Socorro,TX
Summary
Dynamic Medical Office Specialist with extensive experience at El Paso Cardiology Associates, excelling in appointment management and electronic medical records. Proven ability to enhance patient communication and train staff effectively. Bilingual and adept at problem-solving, ensuring efficient operations and superior patient care in fast-paced environments.
Overview
21
21
years of professional experience
Work History
Medical Office Specialist
El Paso Cardiology Associates
El Paso, TX
02.2023 - Current
- Managed high-volume call responses to ensure efficient communication with patients.
- Trained new staff on office procedures and software systems.
- Maintained schedules for up to 20 medical providers to optimize appointment management.
- Registered patients while updating insurance and demographic information accurately.
- Prepared medical documents and correspondence to support clinical operations.
- Sorted and filed medical records to enhance retrieval efficiency.
- Compiled documentation for imaging and doctor referrals to facilitate timely procedures.
- Scheduled follow-up appointments and diagnostic studies for ongoing patient care.
Front Desk Receptionist/ Pre Auth
El Paso Varicose Veins Laser Clinic
El Paso, TX
03.2009 - 02.2023
- Scheduled and confirmed appointments to optimize clinic workflow.
- Registered patients to ensure accurate records and efficient service.
- Verified insurance coverage and obtained necessary authorizations.
- Processed co-payments and bill payments to maintain financial accuracy.
- Managed multi-line telephone calls, addressing inquiries and concerns promptly.
- Coordinated with IT to troubleshoot system issues, ensuring operational efficiency.
- Independently opened and closed clinic daily, overseeing all administrative functions.
Sales Associate
Casa Appliance
El Paso, TX
06.2007 - 11.2008
- Maintained pristine floor appearance to enhance store aesthetics.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Assisted with inventory management of appliances to ensure stock availability.
- Responded promptly to customer inquiries, providing accurate information.
- Managed financial transactions efficiently, ensuring accurate record-keeping.
Cottage Parent
Lee and Beulah Moor Children’s Home
El Paso, TX
11.2004 - 01.2006
- Supervised and guided twelve children daily, ensuring safety and health needs were met.
- Implemented daily schedules to structure activities and routines for children.
- Documented observations of children's progress across multiple developmental areas.
- Transported children to school and various appointments, maintaining timely arrivals.
- Attended training sessions to remain current with childcare policies and techniques.
Education
Associate’s Degree - Multidisciplinary Studies
El Paso Community College
El Paso, TX05.2022
Skills
- Phone and email etiquette
- Records management
- Problem-solving skills
- Microsoft Office proficiency
- Bilingual communication
- Independent work capability
- Electronic medical record expertise
- Follow-up skills
- Appointment scheduling
References
Available upon request
Languages
Spanish
Professional
Timeline
Medical Office Specialist
El Paso Cardiology Associates
02.2023 - Current
Front Desk Receptionist/ Pre Auth
El Paso Varicose Veins Laser Clinic
03.2009 - 02.2023
Sales Associate
Casa Appliance
06.2007 - 11.2008
Cottage Parent
Lee and Beulah Moor Children’s Home
11.2004 - 01.2006
Associate’s Degree - Multidisciplinary Studies
El Paso Community College
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