Sandy Julian
SCCM Admin
Summary
A well-versed SCCM Admin with experience of 7+ years in application deployment, Application Packaging, Patch management, Active directory, package deployment, and managing group policies. Hands-on experience in deploying & patching software, hardware, & applications using tools like SCCM 2007, SCCM 2016, AdminStudio, SharePoint, Remedy, VMware, Microsoft Office, Magic, and Citrix, while effectively coordinating with the teams.
Overview
1
1
Certification
8
8
years of professional experience
Work History
Systems Administrator/IT Tech
Spring Branch ISD
Houston, TX
08.2021 - 08.2022
- Configured & maintained servers' workstations, software, hardware repairs, and updates
- Created Trouble Tickets and helped with PC problems
- Imaged/reset Chromebook PCs and Windows 10, all-in-one computers, & Laptops using SCCM.
- Set up assembly of Smart Board control inventory and conduct audits of valuable repair pieces
- Troubleshoot Epson Bright link, Projector, and Epson Document Camera
- Maintained Prometheanarted Active Panels
- Added Printers to print server
- Deployed Hardware and software, Collected, checked out/checked in.
- Created and managed Active Directory security & group policies.
Systems Administrator/ IT Field Tech
Chevron Phillips and Conoco
Houston, TX
04.2015 - 02.2021
- Installed, configured, and troubleshot Windows operating systems, Network equipment, & network connectivity software.
- Assisted Network Engineer & Helpdesk in debugging network issues as required.
- Configured and troubleshoots network printing on client computers; BMC Remedy.
- Resolved issues in a timely manner. O365-Office 365 deployment, migrating the contents of user's mailboxes from a source email system to Office 365 all at one time is your Cutover migration; moving up to 2000 mailboxes.
- Ensured customer satisfaction with every interaction.
- Kept customers informed of issues and provides updates on status in the ticket tracking system.
- Provided technical support for SCCM 2016, perform Office and Windows 7 & 10 troubleshooting on Desktops & Laptops, and will work with team members to ensure effective & timely support available to all workstations within or outside compliance perimeter.
- Exposure to generating packages of applications using AdminStudio.
- Administrated systems through, wise.
- Performed special projects as requested by supervisor.
- Escalated issues as necessary to other groups within the IT organization.
- Performed image capturing for computer deployments.
- Provided Tier II-III support to Help Desk & Camp Hill office when onsite; deployments of Win Magic
- Used VMware for application virtualizations.
- Worked with SecureDoc on Mac OS X 10.5-10.7. Consulting for all levels of issues on various customers' networks including VMware, VMware Tools/VDI, and DRS, TCP/IP, DHCP, DNS, Citrix, Firewalls, NetBackup, Legato and Symantec Antivirus. Worked with Dell, HP, & IBM servers; Aruba Wireless Network Infrastructure; My Chart Analyst; 10 Years' experience;
- Integrated and implemented; Epic MyChart Video.
- Deployed 2500 users and migrations of laptops & desktops using SCCM.
Systems Administrator/Helpdesk
Shell Oil, and Gas
Houston, TX
04.2014 - 04.2015
- Completed 2500 Users with the Migration of laptops; I deployed 1250 laptops and Linux machines & Z800s to Windows 7
- Resolved 50+ tickets in my queue of the Remedy system; also, set up Active Directory with users reset of passwords and set up policies, deployments of Win Magic, SecureDoc on Mac OS X 10.5-10.7.
- Helped accomplish the team effort of the break/fix of all the laptops for user's new laptop replacements and completed my contract with great satisfaction of the Shell IT team; Blackberry Exchange Server (BES).
- Escalated unresolved incidents/service requests within agreed timescales
- Deployed and managed software & remote computer management through SCCM.
- Used SCCM to deploy application packages to desktops
- Implemented Microsoft SCCM to package & deploy software.
IT Field Specialist
Houston Housing Authority
Houston, TX
04.2014 - 07.2014
- Manager using System-Level Configuration; Clustering; Redundancy; Call Admission Control; Resource
- Oversee the development and installation of new hardware & software, in patches.
- Reservation Protocol; Cisco TFTP; Device Support; Auto-registration; and Dynamic Host Configuration Protocol.
- Assisted in Tier 1 and Tier 2 Helpdesk Support Analyst Support; Saved time & at least $10k
- Installed Cisco switches; routers and telephones configured Blackberry & iPhones.
- Used VOIP to monitor and Troubleshoot the Network so I could see how the current environment of the calls transferred over the network.
- Designed, configured, and tested computer hardware, networking software & operating system software;
- My Chart Analyst; 10 Years' experience; traveled 50% and did remote access, telehealth construction, demo, integration & implementation; Epic MyChart Vidyo. Cisco; Windows Server 2012.
- Configured systems for the server room that would run more efficiently and cost-effective
- Consolidated the Server Room and upgraded to Fiber Optics.
- Wrote ad-hoc reports using SQL
- Saved the company a significant amount of money with vital equipment purchases.
- Helped with meetings of each team counterpart to be more of a valuable asset to new challenges.
- Provided second-line investigation and diagnosis
- Consulting for all levels of issues on various customers' networks including VMware, VMware Tools/VDI and DRS, TCP/IP, DHCP, DNS, Citrix, Firewalls, NetBackup, Legato & Symantec Antivirus.
- Worked with Dell, HP, and IBM servers; Aruba Wireless Network Infrastructure.
Education
Associate's Degree - Computer Science
MTI Technical College
01.2004
Skills
- SCCM (2007, 2016, 2022)
- Win-Magic Secure-Doc
- Mac OS x (105, 106, 107)
- VMware
- VDI
- DRS, TCP/IP, DNS
- Citrix
- Firewalls
- Symantec Antivirus
- Application Deployment
- Application Packaging
- IBM Servers
- SQL Server Database
- Tier II support of hardware
- Active Directory
- Retina
- Symantec Ghost
- Computer Hardware Configuration
- Computer Software Configuration
- Cisco Network
- Ticket System (Remedy)
- Group Policies
- Team Player
- Windows Configuration
- Migration
- Epic Healthcare Software
- VOIP
- Wise
- Overall Industry Experience
- SCCM Administration SCCM 2016 SCCM 2022
- Application Deployment Application Packaging
- Patch Management Tickets Remedy
- Active Directory Group Policies
Certification
CompTIA Network +, HP Server Certified +
References
- Prominent Clients: Shell | Chevron | Conoco|
Accomplishments
- Hands-on experience in setting up & implementing the Remedy Ticketing System for the implementation of SCCM which resulted in being more efficient in multitasking issues and resolving tasks that originated from about 100 tickets.
- Efficiently imaged/reset Chromebook PCs and Windows 10, all-in-one computers, & Laptops using SCCM.
- Well-versed in providing technical support for SCCM 2016, performing Office & Windows 7 & 10 troubleshooting on Desktops/Laptops, and will work with team members to ensure effective & timely support was available to all workstations within or outside the compliance perimeter.
- Successfully completed 2500 Users with the Migration of laptops; I deployed 1250 laptops & Linux machines and Z800s to Windows 7
- Efficiently Resolved 50+ tickets in my queue of the Remedy system; also, set up Active Directory with users reset of passwords and set up policies, deployments of Win Magic, SecureDoc on Mac OS X 10.5-10.7.
- Consulting for all levels of issues on various customers' networks including VMware, VMware Tools/VDI & DRS, TCP/IP, DHCP, DNS, Citrix, Firewalls, NetBackup, Legato and Symantec Antivirus.
Timeline
Systems Administrator/IT Tech
Spring Branch ISD
08.2021 - 08.2022
Systems Administrator/ IT Field Tech
Chevron Phillips and Conoco
04.2015 - 02.2021
Systems Administrator/Helpdesk
Shell Oil, and Gas
04.2014 - 04.2015
IT Field Specialist
Houston Housing Authority
04.2014 - 07.2014
Associate's Degree - Computer Science
MTI Technical College