Sandy-Kaye Owen

• Performed wound care management with meticulous attention to detail, minimizing the risk of complications or infections.
• Demonstrated strong leadership abilities in managing challenging situations with patients, families, and healthcare professionals alike.
• Delivered direct quality care to patients by evaluating medical conditions and managing and assessing treatments.
• Conducted comprehensive patient assessments, identifying changes in condition and implementing appropriate interventions promptly.
• Participated in development and implementation of quality improvement initiatives to raise healthcare standards.
• Analyzed patient assessments and laboratory data to bring any issues to attention of physicians.
• Assembled and used equipment such as catheters, tracheotomy tubes, or oxygen suppliers to effectively manage patient care.
• Monitored patient health conditions to report changes to assigned physician.
• Documented patient care plans and progress to enable tracking history and maintain updated records.
• Promoted patient independence by teaching self-care skills and explaining conditions and medications.
• Collaborated with interdisciplinary teams to establish proper patient care and provide education to patients and family members.
• Educated patients on disease prevention strategies and self-care techniques, promoting healthy lifestyle choices.
• Utilized critical thinking skills when analyzing complex patient situations, synthesizing information from multiple sources to develop appropriate action plans.
• Documented vitals and medical histories in patient charts when assessing patients and communicated patient information to physicians and other nurses for care continuity.

Worked both independently and collaboratively in fast-paced laboratory environment.
• Performed statistical, qualitative, and quantitative analysis.
• Attended seminars and symposiums to improve overall knowledge and understanding.
• Gathered, arranged, and corrected research data to create representative graphs and charts highlighting
results for presentations.
• Organized participant-informed consent waivers and research scope documentation.

• Worked both independently and collaboratively in fast-paced laboratory environment.
  • Performed statistical, qualitative, and quantitative analysis.
  • Attended seminars and symposiums to improve overall knowledge and understanding.
  • Gathered, arranged, and corrected research data to create representative graphs and charts highlighting
  results for presentations.
  • Organized participant-informed consent waivers and research scope documentation.

• Assisted with visual field testing, ocular photography, optical coherence tomography and pre-exam data collection.
• Examined eyes with instruments and pharmaceutical agents to determine visual acuity.
• Coordinated patient scheduling, monitored patient flow throughout office and properly communicated
  delays.
  • Instructed patients on contact lens insertion and removal and lens care guidelines.
  • Input patient information and exam findings into electronic medical records system to facilitate accurate
  record-keeping.
  • Performed ancillary testing when ordered by optometrist and thoroughly explained procedures to patients.
  • Acquainted patients with procedures and explained purpose of testing to establish consent.
  • Assisted with dilating patients or using eye medications when directed by optometrist.
  • Educated patients about procedures, answered questions, and provided comforting words to control
  anxiety and enhance procedure results.
  • Optimized machinery and obtained consistent, accurate results through proper equipment calibration.

• Conducted pretest procedures to gather data before exam and make eye appointments more efficient
  and productive. Coordinated patient scheduling, monitored patient flow throughout office and properly communicated
  delays.
  • Instructed patients on contact lens insertion and removal and lens care guidelines.
  • Input patient information and exam findings into electronic medical records system to facilitate accurate
  record-keeping.
  • Performed ancillary testing when ordered by optometrist and thoroughly explained procedures to patients.
  • Acquainted patients with procedures and explained purpose of testing to establish consent.
  • Assisted with insurance questions, eligibility and prior authorizations of medications and glasses.
  • Collaborated with optometry staff to reach individual and team goals.
  • Helped patients with selecting and ordering glasses or contact lenses to encourage informed decisions.
  • Educated patients about procedures, answered questions and provided comforting words to control
  anxiety and enhance procedure results.
  • Documented observations and baseline measurements in medical records.

• Assisted patients with dressing, grooming, and feeding needs, helping to overcome and adapt to mobility
  restrictions.
  • Traveled to clients' homes to complete healthcare services and promote continuity of care.
  • Provided mobility assistance such as walking and regular exercising.
  • Completed entries in logbooks, journals, and care plans to accurately document and report patient
  progress.
  • Assisted disabled clients to support independence and well-being.
• Helped clients stay happy and healthy by providing mental and emotional support.
• Improved patient outlook and daily living through compassionate care.
• Helped client with medication self-administration.
• Aided with mobility and independence for disabled individuals and continually monitored safety.

• Built strong relationships with clients by following up on previous purchases and suggesting new
  products Supervised site investigations, reported issues and escalated those that required further assistance.
  • Reduced customer service complaints 80% by designing new methods of resolution.
  • Communicated best practices among on-site and external personnel to align efforts and goals.
  • Performed customer needs assessments and coordinated resolutions with supply chain and quality teams
• Delegated work to staff, setting priorities and goals.
• Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
• Directed and supervised staff performance.
• Reviewed customer complaints to determine appropriate methods for resolution.