Summary
Overview
Work History
Education
Skills
Certification
Radiology certificate
Timeline
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Sandra Keahey

Fort Worth,Texas

Summary

Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

36
36
years of professional experience
1
1
Certification

Work History

Medical Office Manager

Doctor's Office
02.2010 - Current
  • Identified opportunities to streamline processes and improve office operations and efficiency.
  • Built and managed processes for tracking and monitoring department performance.
  • Streamlined office operations for increased efficiency and productivity through effective staff training and delegation of tasks.
  • Improved patient satisfaction by implementing efficient scheduling and appointment management systems.
  • Maintained strict confidentiality of sensitive patient information, adhering to HIPAA guidelines and safeguarding against potential data breaches.
  • Communicated effectively with staff members, physicians, and patients, employing active listening and interpersonal skills.
  • Recommended ways to reduce overhead and cut printing costs, effectively saving practice $[Amount].
  • Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
  • Coordinated office events, seminars and meetings for staff and clients.
  • Created and managed electronic patient records, encompassing data entry and administrative functions related to insurance, billing, and accounts receivable.
  • Managed daily administrative tasks to ensure smooth operations within the medical office environment.
  • Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
  • Maintained up-to-date knowledge of healthcare regulations and policies, ensuring the practice remained in compliance at all times.
  • Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
  • Worked effectively in fast-paced environments.
  • Learned and adapted quickly to new technology and software applications.

LVN

ICU, Cardiac ICU, CCU, PCU, OB/GYN, Podiatry
06.1989 - 03.2024
  • Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
  • Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
  • Managed patient care through closely monitoring respiration, blood pressure, and blood glucose levels.
  • Provided high-quality wound care, reducing the risk of infection and promoting timely healing.
  • Demonstrated strong clinical judgment by assessing symptoms quickly and prioritizing appropriate interventions accordingly.
  • Performed routine evaluations of each patient's status, needs, and preferences.
  • Administered medications and injections to patients.
  • Maintained thorough knowledge of emergency procedures, effectively responding to urgent situations when required.
  • Provided patient education on health care issues and prescribed medications.
  • Performed IV therapy treatments safely and accurately, administering fluids and medications as ordered by physicians.
  • Monitored vital signs and assessed patients regularly, swiftly identifying any changes in condition and addressing concerns promptly.
  • Delivered updates in patient status to charge nurse, recording changes in medical records.
  • Worked with multidisciplinary team to carry out successful treatment plans for diverse acute and chronic conditions.
  • Demonstrated a high level of initiative and creativity while tackling difficult tasks.
  • Worked flexible hours across night, weekend, and holiday shifts.

Medical Coder

Insurance Company
05.2006 - 02.2010
  • Promoted teamwork within the department through effective communication and collaboration on complex cases.
  • Correctly coded and billed medical claims for various hospital and nursing facilities.
  • Reviewed patient charts to better understand health histories, diagnoses, and treatments.
  • Used classification manuals to gain additional knowledge of disease and diagnoses processes.
  • Resourcefully used various coding books, procedure manuals, and on-line encoders.
  • Contributed to revenue growth by identifying undercoded services for proper reimbursement.
  • Generated reports to identify coding trends and discrepancies.
  • Researched and resolved medical record discrepancies.
  • Minimized errors by providing ongoing feedback to clinical staff regarding proper documentation practices.
  • Prevented costly fines by ensuring adherence to HIPAA regulations when handling sensitive patient information.
  • Verified signatures and checked medical charts for accuracy and completion.
  • Applied official coding conventions and rules from American Medical Association and Centers for Medicare and Medicaid Services to assign diagnostic codes.
  • Ensured compliance with industry regulations and guidelines by staying up-to-date on the latest coding changes.
  • Participated in team projects, demonstrating an ability to work collaboratively and effectively.
  • Acted as a team leader in group projects, delegating tasks and providing feedback.
  • Increased coding accuracy by diligently reviewing medical documentation and applying appropriate codes.

Education

Associate of Arts - CPC

AAPC
Fort Worth, TX
08.2006

Associate of Applied Science - LVN

Midwestern State University
Wichita Falls, TX
06.1987

High School Diploma -

Wichita Falls High School
Wichita Falls, TX
05.1985

Skills

  • HIPAA Regulations Understanding
  • Medical terminology knowledge
  • Continuous Process Improvement
  • Coding Team Coordination
  • Medical Billing Expertise
  • Hiring and Terminations
  • Strong Work Ethic
  • Regulatory Compliance

Certification

  • Certified Radiology, Podiatry - 2006-present

Radiology certificate

In office x-rays

Timeline

Medical Office Manager

Doctor's Office
02.2010 - Current

Medical Coder

Insurance Company
05.2006 - 02.2010

LVN

ICU, Cardiac ICU, CCU, PCU, OB/GYN, Podiatry
06.1989 - 03.2024

Associate of Arts - CPC

AAPC

Associate of Applied Science - LVN

Midwestern State University

High School Diploma -

Wichita Falls High School

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