Sandy Kinniry
Summary
Supportive Human Services Technician offering agility and confidence in stressful circumstances. Empathetic with sensitive and compassionate approach to cultivating trusting, stimulating and varied lifestyle for clients. Offers enhanced care with flexible learning approach for clients. Providing guidance and encouragement to clients through physical and emotional support.
Overview
38
38
years of professional experience
Work History
Commercial Embroidery
Cable Connection & Supply
09.2023 - Current
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Strengthened communication skills through regular interactions with others.
- Developed and maintained courteous and effective working relationships.
Customer Service Specialist
Volk Transfer
05.2021 - 07.2023
- Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
- Used proven techniques to de-escalate angry customers during telephone interactions.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Proficient in TForce -Setting up loads in a timely manner through phone calls and emails. Tracking and tracing loads through carrier terminals and via phone calls to maintain timely delivery. Dispute over changed due to class changed, weight or dim changes and extra fees added to shipments. Reach out to terminals to request missing invoices to obtain accurate and on time payment. Submit claims to Claims Department to obtain reimbursement for damage and lost goods.
- Proficient in PCS-Booking loads with great communication skills with dispatchers to get loads moving in a timely manner. Obtain quotes for loads without a tariff. Make appointments for delivery at dispatchers request. Respond to emails quickly and efficiently in a respectable time frame upon receiving them.
Quality Assurance Specialist
Mankato Distribution Center
08.2016 - 05.2021
- Improved product quality by implementing rigorous testing procedures and identifying areas for improvement.
- Conducted thorough audits of manufacturing processes, resulting in increased efficiency and reduced defects.
- Enhanced customer satisfaction by addressing reported issues promptly and providing effective solutions.
- Collaborated with cross-functional teams to develop robust quality assurance strategies for new products.
Care Specialist
Freedom Home Care
01.2015 - 08.2016
- Enhanced patient care by implementing individualized care plans.
- Reduced client anxiety by providing compassionate support and clear communication.
- Provided high-quality personal care services, ensuring clients'' comfort and dignity were maintained at all times.
- Served as a reliable liaison between healthcare providers, families, and client to ensure seamless coordination of care efforts.
- Implemented creative interventions tailored to individual client needs for improved quality of life.
- Developed strong relationships with family members through regular updates on their loved ones' status during their time under my care.
- Assisted in the administration of medications, adhering to strict safety protocols and guidelines.
Assistant Store Manager
Nike Factory Store
01.2000 - 07.2015
- Coached and developed store associates through formal and informal interactions.
- Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
- Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
- Handled scheduling for store shifts to achieve adequate staffing.
- Trained staff on daily duties and supervised and provided feedback, resulting in improved performance and customer satisfaction.
- Recruited, interviewed and hired qualified employees to provide top-quality service.
- Scheduled staff to assign employee shifts according to departmental and business needs.
- Delegated assignments based on team strengths to optimize floor coverage and service levels.
- Supervised cashiers in processing credit, debit and cash payments to streamline sales.
Human Services Technician
Hope Residence
01.1990 - 01.2000
- Enhanced client satisfaction by providing efficient and empathetic support in addressing their needs.
- Assisted clients with daily living activities for improved health and wellbeing.
- Collaborated with interdisciplinary teams to develop comprehensive care plans, ensuring optimal outcomes for clients.
- Conducted assessments and maintained accurate records, contributing to effective case management.
- Implemented behavior modification techniques, resulting in improved client behavior and greater independence.
- Monitored client progress through regular evaluations, adjusting care plans as needed for continued success.
- Developed individualized service plans tailored to client needs, fostering self-sufficiency and independence.
- Managed caseloads effectively by prioritizing tasks based on urgency and complexity, ensuring timely delivery of services to all clients.
- Contributed to team meetings by sharing insights from direct work with clients, promoting collaborative problem-solving strategies.
Human Services Technician
State Of Minnesota Department Of Human Services
01.1986 - 12.1989
- Enhanced client satisfaction by providing efficient and empathetic support in addressing their needs.
- Assisted clients with daily living activities for improved health and wellbeing.
- Conducted assessments and maintained accurate records, contributing to effective case management.
- Implemented behavior modification techniques, resulting in improved client behavior and greater independence.
- Monitored client progress through regular evaluations, adjusting care plans as needed for continued success.
- Evaluated effectiveness of implemented programs or treatment plans regularly; modified as necessary to better meet clients'' needs and goals.
- Maintained confidentiality of client information according to legal and ethical standards, ensuring trust between clients, families, and staff members.
Education
Associate of Business - Business
Faribault Vocational School
Human Service Technician - Human Service/Med Certification
Faribault Vocational School
Faribault, MNHigh School Diploma -
Waterville-Elysian Highschool
Waterville, MN05.1983
Skills
- Multitasking and Prioritization
- Calm and Professional Under Pressure
- Efficient and Detail-Oriented
- Upbeat and Positive Personality
- Verbal and Written Communication
- Responding to Difficult Clients
- Courteous with Strong Service Mindset
- Understanding Client Needs
- Creative Problem Solver
- Client Relations
- Team building
- Dependable and Responsible
Timeline
Commercial Embroidery
Cable Connection & Supply
09.2023 - Current
Customer Service Specialist
Volk Transfer
05.2021 - 07.2023
Quality Assurance Specialist
Mankato Distribution Center
08.2016 - 05.2021
Care Specialist
Freedom Home Care
01.2015 - 08.2016
Assistant Store Manager
Nike Factory Store
01.2000 - 07.2015
Human Services Technician
Hope Residence
01.1990 - 01.2000
Human Services Technician
State Of Minnesota Department Of Human Services
01.1986 - 12.1989
Associate of Business - Business
Faribault Vocational School
Human Service Technician - Human Service/Med Certification
Faribault Vocational School
High School Diploma -
Waterville-Elysian Highschool
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