Sandy Kopoulos

• Consistently met or exceeded monthly performance targets set by upper management in terms of revenue generation, customer satisfaction ratings, and operational efficiency metrics.
• Reduced wait times for customers by optimizing scheduling and resource allocation within the service department.
• Developed strong relationships with vendors, securing competitive pricing on parts and supplies for the repair facility.
• Managed a team of automotive technicians, ensuring timely completion of repairs and adherence to quality standards.
• Maintained accurate records of all repairs performed, ensuring proper documentation for warranty claims and future reference for clients.
• Maximized revenue generation by upselling additional services to customers based on vehicle needs and manufacturer recommendations.
• Assisted in budget preparation and forecasting activities, ensuring optimal resource allocation to achieve financial objectives.
• Established a culture of continuous improvement within the service department by regularly soliciting feedback from staff members regarding potential areas for process enhancement or cost reduction measures.
• Conducted thorough evaluations of technician performance, providing constructive feedback and coaching to improve overall productivity.
• Achieved 10% increase in productivity in fixed operations, parts and service department.
• Ensured compliance with all relevant federal, state, and local regulations governing automotive repair facilities, maintaining necessary licenses and certifications.
• Enhanced workplace safety by implementing strict protocols for equipment usage, hazardous material handling, and waste disposal procedures.
• Increased customer satisfaction by implementing efficient service processes and streamlining communication between technicians and clients.
• Collaborated with sales team to coordinate pre-delivery inspections and repairs on new vehicles, ensuring seamless handover from dealership to client.
• Implemented regular training programs for staff members, fostering professional development and keeping skills up-to-date in an ever-changing industry.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
• Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
• Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
• Leveraged data and analytics to make informed decisions and drive business improvements.

• Assist all fans with questions ,venue knowledge,directions,seat entrance areas
• Hand out fan memorabilia, help in crowd control ,bathroom lines
• Promote future events by selling up coming tickets at pre sale prices
• Move seating around if needed
• Help with Handicap and special arrangement seating
• Help with special fan events
• Promoted good customer relations and premier customer satisfaction by demonstrating friendly demeanor and can-do attitude.
• Assisted team with operational policies and procedures to drive services.
• Greeted customers and clients to create welcoming atmosphere.
• Engaged guests in conversation to offer hospitality, aid in service recovery and engender trust.
• Developed and maintained extensive network of community contacts, resulting in increased visibility.

• Write WE OWE ,Customer,New Car Prep,New Car Inspection,Warranty Repair orders
• Produced accurate customer estimates and clearly articulated charges to customers to minimize complaints
• Resolved issues by coordinating with Sales,Parts and Finance departments
• Worked effectively with repair staff and parts providers, staying current on availability and service processes
• Responded to customer calls and emails to answer questions about products and services
• Write and close customers RO's engaging with customers to understand their needs,help them to understand maintaining their vehicles ,addressing their concerns and actively solving any issues that arise .
• Trained several new employees to the Service Department ( cashiering,filing,rental vehicles, service parts ,prep operations .
• Order and maintain all supplies needed for Service Dept functions.
• Developed estimates by costing materials, supplies, and labor.
• Briefed customers regarding warranty protections, potential cost savings and benefits of trading in versus fixing cars to guide decision-making.
• Documented problems and corrective actions to maintain records.
• Suggested add-on services that would be helpful to customers and improve bottom line.
• Trained staff on operating procedures and company services.

• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
• Accepted payments and updated accounts with latest information
• Provided information about services, and parts products capitalized on upsell opportunities
• Surpassed performance goals by approaching all interactions with resourcefulness, organization and customer-centric solutions
• Maintained productivity and quality standards at all times
• Scheduled appointments
• Assisted writers
• With phone calls checking on parts, finalizing transactions with taking payments,answering questions,explaining what was needed next
• Managed all loaner cars
• Managed all WE OWES and sublets scheduling
• Managed cashiers,money and all paperwork going to the back office.

Managed over 50 customer calls per day.

• Developed and delivered engaging sales presentations to convey product benefits
• Drove business development through proactive networking and relationship-building strengths
• Fostered relationships with customers using account management skills to bolster future sales opportunities
• Worked with clients to find needs in order to build their dream space
• Unloaded truck
• Merchandised products according to floor plans
• Set up all seasonal and special sales displays and floor plans
• Worked all special events
• Cashiered
• Ordered processing
• Measured and cut materials for Elfa products
• First closet designer to sell $1000 Elfa closet,new line of closet system $25,000 closet,and to sign up first Credit Card customer .
• Managed multiple design projects simultaneously, ensuring timely delivery within budget constraints.