Sandy Kossangba
Sales & Marketing/Customer Service Professional
Austin,TX
Summary
Results-driven leader with a positive attitude and passion for providing high-quality advice and guidance to clients. Proven ability to identify customer needs, resolve conflicts, and build strong relationships. Possesses excellent problem-solving, communication, strong work ethics, and interpersonal skills.
Overview
17
17
years of professional experience
Work History
Property Leasing Advisor
Bell Partners, Inc
10.2020 - 10.2023
- Increased Occupancy from 0% to 95% in five months.
- Managed and facilitated lease renewals, ensuring a seamless transition and maintaining strong resident relationships.
- Produced detailed reports outlining key issues and proposed solutions.
- Identified and analyzed complex problems to develop effective solutions.
- exceeded customer Google reviews from 3.8 stars to 4.1 stars within four months.
- Led property tours with a presentation to showcase property and amenities to prospective.
- Leveraged sales and marketing strategies to increase traffic, maintain closing ratios, and increase leasing goals.
- Managed leasing operations at a High-end property.
- Planned, developed, and implemented strategies to convey information to key decision-makers.
- Anticipated responses and prepared clear and articulate answers while providing stupendous customer service.
Marketing Specialist
Kettler Management
07.2018 - 10.2020
- Led Marketing Initiatives at a Luxury Community
- Strive to maintain a high level of quality, accuracy, and consistency with Fair Housing Laws and Secret Shops.
- Played a key role in resolving resident and prospect issues.
- Identified appropriate marketing channels and target customers for marketing campaigns
- Demonstrated leadership role by assisting to train new employees.
- Monitored trends in social media, industry, and competitive landscape to create new material for promotions.
- Planned marketing initiatives and leveraged referral networks to promote business development.
- Maximized advertising efforts by developing content for media relations, corporate communications, and social media posts.
Lead Concierge
Kettler Management
10.2015 - 07.2018
- Supervised daily operations of concierge services, ensuring adherence to standards and customer satisfaction.
- Monitor staff performances, providing feedback and guidance as needed.
- Provide training and orientation sessions to new staff members on company policies and procedures.
- Worked closely with guests, some VIPs, or celebrities, with a high degree of respect for privacy.
- Maintained the front desk's concierge book to provide visitors with access to relevant local information.
- Facilitated visitor requests for dining and tourist attractions by researching various venues and locales.
- Managed Concierge operations at a high-end property.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
Administrative Coordinator
Ruth's Chris Steakhouse
04.2007 - 09.2015
- Prepared detailed documents and reports in adherence to administrative processes.
- Worked closely with others to accomplish timely invoicing and accounts receivables.
- Monitored and directed incoming mail and prepared outgoing mail.
- Collaborated in the timely processing of billing and accounts receivables.
- Assisted management with special projects to complete all tasks by deadlines.
- Trained and supported hostesses and servers in executing fine dining experiences.
- Coordinated internal meetings, including scheduling, logistics, and catering/private dining.
- Improved fine dining sales by developing long-term relationships with customers to increase opportunities for repeated business.
Education
Communications
Montgomery College
Rockville, MD05.2025
Skills
Presentations & Public Speaking
undefinedTimeline
Property Leasing Advisor
Bell Partners, Inc
10.2020 - 10.2023
Marketing Specialist
Kettler Management
07.2018 - 10.2020
Lead Concierge
Kettler Management
10.2015 - 07.2018
Administrative Coordinator
Ruth's Chris Steakhouse
04.2007 - 09.2015
Communications
Montgomery College
Similar Profiles
Yaphett RuffinYaphett Ruffin
Maintenance Technician at Bell Partners INC. @ Bell Collier VillageMaintenance Technician at Bell Partners INC. @ Bell Collier Village
Ricardo GranadosRicardo Granados
Maintenance Manager at Bell Partners Inc.Maintenance Manager at Bell Partners Inc.
Brandon WalshBrandon Walsh
Assistant Property Manager at Bell Partners Inc. - The Westerly at Forge ParkAssistant Property Manager at Bell Partners Inc. - The Westerly at Forge Park
Jeffrey KeimJeffrey Keim
Global Head of Account Management at AtlassianGlobal Head of Account Management at Atlassian
SONIA ANDERSONSONIA ANDERSON
Operations/Warehouse Inventory Specialist at Crate and BarrelOperations/Warehouse Inventory Specialist at Crate and Barrel