Sandy Kossangba
Sales & Marketing/Customer Service Professional
Austin,TX
Summary
Results-driven leader with a positive attitude and passion for providing high-quality advice and guidance to clients. Proven ability to identify customer needs, resolve conflicts, and build strong relationships. Possesses excellent problem-solving, communication, strong work ethics, and interpersonal skills.
Overview
17
17
years of professional experience
Work History
Property Leasing Advisor
Bell Partners, Inc
Greensboro, NC
10.2020 - 10.2023
- Increased Occupancy from 0% to 95% in five months.
- Managed and facilitated lease renewals, ensuring a seamless transition and maintaining strong resident relationships.
- Produced detailed reports outlining key issues and proposed solutions.
- Identified and analyzed complex problems to develop effective solutions.
- exceeded customer Google reviews from 3.8 stars to 4.1 stars within four months.
- Led property tours with a presentation to showcase property and amenities to prospective.
- Leveraged sales and marketing strategies to increase traffic, maintain closing ratios, and increase leasing goals.
- Managed leasing operations at a High-end property.
- Planned, developed, and implemented strategies to convey information to key decision-makers.
- Anticipated responses and prepared clear and articulate answers while providing stupendous customer service.
Marketing Specialist
Kettler Management
Cary, NC
07.2018 - 10.2020
- Led Marketing Initiatives at a Luxury Community
- Strive to maintain a high level of quality, accuracy, and consistency with Fair Housing Laws and Secret Shops.
- Played a key role in resolving resident and prospect issues.
- Identified appropriate marketing channels and target customers for marketing campaigns
- Demonstrated leadership role by assisting to train new employees.
- Monitored trends in social media, industry, and competitive landscape to create new material for promotions.
- Planned marketing initiatives and leveraged referral networks to promote business development.
- Maximized advertising efforts by developing content for media relations, corporate communications, and social media posts.
Lead Concierge
Kettler Management
Bethesda, MD
10.2015 - 07.2018
- Supervised daily operations of concierge services, ensuring adherence to standards and customer satisfaction.
- Monitor staff performances, providing feedback and guidance as needed.
- Provide training and orientation sessions to new staff members on company policies and procedures.
- Worked closely with guests, some VIPs, or celebrities, with a high degree of respect for privacy.
- Maintained the front desk's concierge book to provide visitors with access to relevant local information.
- Facilitated visitor requests for dining and tourist attractions by researching various venues and locales.
- Managed Concierge operations at a high-end property.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
Administrative Coordinator
Ruth's Chris Steakhouse
Washington, DC
04.2007 - 09.2015
- Prepared detailed documents and reports in adherence to administrative processes.
- Worked closely with others to accomplish timely invoicing and accounts receivables.
- Monitored and directed incoming mail and prepared outgoing mail.
- Collaborated in the timely processing of billing and accounts receivables.
- Assisted management with special projects to complete all tasks by deadlines.
- Trained and supported hostesses and servers in executing fine dining experiences.
- Coordinated internal meetings, including scheduling, logistics, and catering/private dining.
- Improved fine dining sales by developing long-term relationships with customers to increase opportunities for repeated business.
Education
Communications
Montgomery College
Rockville, MD05.2025
Skills
Presentations & Public Speaking
Sales and Marketing
Relationship Building and Rapport
Digital Content Creator
Policy Enforcement
Client Relations
Customer Service
Team work and Collaborations
Creativity
Networking
Leadership
Critical Thinking
Adaptability
Time Management
Conflict Resolution
Effective Communication
Attention to Detail
Timeline
Property Leasing Advisor
Bell Partners, Inc
10.2020 - 10.2023
Marketing Specialist
Kettler Management
07.2018 - 10.2020
Lead Concierge
Kettler Management
10.2015 - 07.2018
Administrative Coordinator
Ruth's Chris Steakhouse
04.2007 - 09.2015
Communications
Montgomery College