Sandy Lam
Pennsauken ,NJ
Summary
Dedicated student interested in applying excellent communication and interpersonal skills to a customer service role. Experienced in data entry and handling money. Can quickly memorize product details and build customer relationships. Skilled in working in high-pressure environments and adapting quickly to situations and challenges.
Overview
5
5
years of professional experience
Work History
Educator
Lululemon Athletica
Marlton, NJ
11.2023 - Current
- Operated cash register efficiently and accurately, and processed payments by cash, check, credit card, gift card or automatic debit.
- Assisted customers over the phone and in person regarding store operations, product information and order placement.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Undergraduate Student Researcher
Rutgers University
Camden, NJ
06.2022 - Current
- Organized and analyzed research protocols and data using software such as Excel and R.
- Provided support in the development of manuscripts for publication in academic journals.
- Participated in weekly lab meetings to discuss research progress and challenges faced.
- Attended conferences to present research findings and network with experts in the field.
Nail Technician Assistant
INail Spa
Swedesboro, NJ
07.2019 - 05.2023
- Greeted customers and provided excellent customer service.
- Assisted Nail Technicians in providing manicures, pedicures, and other nail treatments to clients.
- Sterilized and sanitized all tools and equipment used for nail services.
Receptionist
INail Spa
Swedesboro, NJ
06.2019 - 05.2023
- Answered incoming calls, took messages, and scheduled appointments for clients
- Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
- Performed data entry tasks into various computer systems accurately and promptly.
Education
Bachelor of Science -
Rutgers University - Camden
Camden, NJSkills
- Undergraduate Research
- Data Entry and Collection
- Research Capabilities
- Team Collaboration
- Customer Service
- MS Office Proficiency
Affiliations
- Thomas Jefferson University Summer Undergraduate Research Program (SURP)
- Health Careers Opportunity Program (HCOP) at Rowan University
- NIH MARC U*STAR Undergraduate Fellowship (T34 GM127154)
Languages
English
Native/ Bilingual
Vietnamese
Professional
References
References available upon request.
Timeline
Educator
Lululemon Athletica
11.2023 - Current
Undergraduate Student Researcher
Rutgers University
06.2022 - Current
Nail Technician Assistant
INail Spa
07.2019 - 05.2023
Receptionist
INail Spa
06.2019 - 05.2023
Bachelor of Science -
Rutgers University - Camden