Summary
Overview
Work History
Education
Skills
Timeline
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Sandy LaNoue

Mandeville,LA

Summary

Accomplished Credit Specialist with a proven track record at Resource Bank, enhancing customer satisfaction through effective communication and meticulous documentation review. Excelled in managing operations at Quality Construction LLC, demonstrating exceptional problem-solving and PC skills. Known for outstanding time management and attention to detail, consistently delivering results beyond expectations.

Overview

4
4
years of professional experience

Work History

Credit Specialist

Resource Bank
06.2022 - Current
  • Pulled daily Escrow Transactions in excel every morning, emailed to insurance
  • Reviewed, scanned and rubber stamped important documents
  • 150/151 financial statement tracking and review and emailing the report to Loan Officers and AAS
  • Prepared and input Boarding Data, Note Extensions, and mitigated exceptions into excel spreadsheets for the month , give to the board ate the end of the month
  • Pulled 5 and 10 day reports for CCO every morning
  • Answer and direct calls to departments
  • Greet all visitors
  • Scheduling
  • Ordered all supplies for Credit and Loan Ops
  • Handled all maintenance on copier/ printers
  • Reviewed and scanned in all Draws and Slab Draws.





Front Desk Receptionist

Franco’s Health Club
11.2021 - 10.2022


  • Unlocked and Opened before members at 4 A.M.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Cash Purchases
  • Handled personal information in a confidential manner
  • Assisted in appointments
  • Ensured the maintenance and organization of a welcoming reception area and upholding the company image
  • Handled customer complaints
  • Reconciled the cash register to make sure it had the correct amount to start the day
  • Handled incoming calls and directed them to the appropriate areas





Owner/ Operator

Quality Construction LLC
01.2021 - 02.2021


  • Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
  • Increased customer satisfaction by providing high-quality services and timely communication.
  • Managed daily operations for optimal efficiency
  • Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Established strong relationships with customers.
  • Developed business plan, processes and procedures to provide excellent tiling, tape bed and texturing, to customers.
  • Cultivated a positive work environment.
  • Trained and motivated employees to perform daily business functions
  • Implemented effective financial management practices.
  • Contributed positively to the local community through involvement in my church
  • Operated with safety and skill to avoid accidents and delays.
  • Minimized delays
  • Interacted well with customers to build connections and nurture relationships.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.


Education

GED -

Destrehan High School
Destrehan, LA
07.2005

Skills

  • Telephone and email etiquette
  • Effective Communication
  • Documentation Review
  • Loan Underwriting
  • Time Management
  • Attention to detail
  • Exceptional in communication skills, problem solving, patience, empathy, adaptability and positive
  • PC Skills in Microsoft, Excel and some Quick Books

Timeline

Credit Specialist

Resource Bank
06.2022 - Current

Front Desk Receptionist

Franco’s Health Club
11.2021 - 10.2022

Owner/ Operator

Quality Construction LLC
01.2021 - 02.2021

GED -

Destrehan High School

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Sandy LaNoue