Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Sandy LaNoue

Mandeville,LA

Summary

Results-driven Beauty Associate specializing in skincare consultation and makeup application, recognized for exceptional attention to detail and a strong work ethic. Proven leadership skills enhance team productivity and elevate client satisfaction, supported by effective multitasking abilities that maintain high standards of customer service in fast-paced environments. Committed to continuous improvement through process streamlining for increased efficiency, with broad experience in office management, accounting, and vendor negotiations. Customer-oriented supervisor with extensive hands-on experience guiding employee performance while applying industry best practices.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Ulta Beauty Associate

Ulta Beauty Inc.
Covington, Louisiana
10.2023 - Current
  • Participated in training sessions focused on improving customer service skills.
  • Conducted closing procedures for the store.
  • Performed cash register transactions accurately and efficiently.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
  • Organized shelves and displays to ensure a neat and attractive appearance.
  • Answered phone calls promptly and professionally, providing helpful information when necessary.
  • Identified opportunities to upsell products to customers based on their needs.
  • Placed special orders or called other stores to find desired items.
  • Computed purchases and received and processed cash or credit payment.
  • Greeted customers upon entering the store and provided them with assistance when needed.
  • Promoted available products and services to customers during service, account management and order calls.
  • Resolved client inquiries and issues, providing exceptional customer service.

Credit Administration Specialist

Resource Bank
Covington, LA
06.2022 - Current
  • Worked closely with other teams to optimize workflow procedures.
  • Created and integrated unique procedures to optimize customer service operations.
  • Ensured the accuracy of documents prior to their submission or publication.
  • Ensuring efficient management of all credit-related policies, procedures, and process documents through a well-maintained database.
  • Recorded and maintained comprehensive customer interaction logs
  • Participated in ongoing training and compliance activities.
  • Demonstrated excellent telephone etiquette and effectively managed challenging calls.
  • Optimized overall production by delegating tasks based on departmental needs.
  • Managed day-to-day operations while examining reports for comprehensive understanding of company performance.
  • Exhibited strong interpersonal skills while collaborating with team members and supervisors.
  • Analyze financial data and assess credit reports to determine creditworthiness.
  • Streamlined processes for daily escrow
  • Maintained precise data entry of Boarding Data, Note Extensions, and Mitigated exceptions in Excel to support successful end-of-month Board Meeting.
  • Managed the preparation of a comprehensive Financial exceptions report on a weekly basis, addressing exception cases for 150/151 officers and communicating via email on Mondays.
  • Answered and directed incoming calls with efficiency
  • Managed the scanning and indexing of consumer and commercial files
  • Ensured accurate and up-to-date documentation of loan applications
  • Handled and resolved lender inquiries
  • Assisted in ensuring compliance by accurately indexing and scanning important files.
  • Demonstrated strong attention to detail and precision in work tasks.

Front Desk Receptionist

Franco’s Health Club & Spa
Mandeville, LA
05.2021 - 06.2022
  • Entered customer data into computer systems to ensure accurate record keeping.
  • Demonstrated accuracy in handling cash transactions and regularly balanced register at end of shifts.
  • Managed customer payments using a range of methods like credit cards, checks, and money orders.
  • Handled customer inquiries effectively using multiple communication methods: phone calls, emails, and in-person interactions.
  • Ensured prompt resolution of customer complaints and issues by following established protocols.
  • Handled sensitive information in a confidential manner.
  • Assisted in managing appointment schedules for clients and visitors.
  • Verified the accuracy of daily financial transactions through careful comparison with cash receipts after completing business activities.
  • Ensured customers felt immediately comfortable and valued.
  • Maintained an organized and welcoming reception area, promptly attending to all guests
  • Ensured accurate records by regularly updating customer information in databases.
  • Prepared shift-end reports daily and ensured accurate reflection of transactions on cash register.
  • Signed for packages and recorded deliveries, then distributed them to personnel.
  • Managed payment processing by ensuring proper bills and change were provided to customers.
  • Maintained office security by adhering to safety protocols and managing access through the reception desk.
  • Proficiently managed incoming calls on a multi-line phone system by promptly directing them to the correct extensions or accurately recording comprehensive messages.
  • Ensured the maintenance and organization of a welcoming reception area, upholding company image.
  • Performed both opening and closing shifts whenever necessary, in response to staff absences.
  • Took charge of managing customer complaints, questions, and reservations
  • Represented the company and owner.
  • Commenced operations at 4 a.m.
  • Ensured optimal functionality of saunas, hot tubs, and steam rooms by activating all necessary equipment.

Education

GED -

Destrehan High School
Destrehan, LA
07-2015

Skills

  • Customer Relationship Management
  • Documentation Management
  • Communication
  • PC skills in Microsoft Word, Microsoft Excel, and some QuickBooks
  • Decision making
  • Attention to Detail
  • Time management
  • Problem solving
  • Adaptability
  • Continuous learning
  • Exceptional Customer Service Skills
  • Personnel management
  • Accountability

Certification

  • Excel level 2
  • Mastering Principles of Motivation
  • Critical Thinking

References

References available upon request.

Timeline

Ulta Beauty Associate

Ulta Beauty Inc.
10.2023 - Current

Credit Administration Specialist

Resource Bank
06.2022 - Current

Front Desk Receptionist

Franco’s Health Club & Spa
05.2021 - 06.2022

GED -

Destrehan High School

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Sandy LaNoue