Sandy Lara
Registered Counselor for Alcohol & Drug Treatment
Ontario,CA
Summary
Highly motivated and committed Healthcare professional with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment. Passionate about making a positive difference in the lives of others through counseling and therapy.
Overview
15
15
years of professional experience
2
2
Certification
Work History
Medical Assistant
Unger Primary Care
Rancho Cucamonga, CA
10.2023 - 05.2024
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Draw blood using vacutainer technique, stamp date and time, process samples, prepare for shipping
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
Medical Assistant/Phlebotomist Technician
APPS
Rancho Cucamonga, CA
09.2023 - 10.2023
- Obtained client medical history, medication information
- Performed medical records management, including filing, organizing and scanning documents.
- Documented vital signs and health history for patients
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Prepared lab specimens for diagnostic evaluation.
Medical Assistant/Laboratory Phlebotomist (TSU)
Optum
El Segundo, CA
09.2022 - 07.2023
- Documented vital signs and health history for patients in clinic
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Aided in accurate diagnoses by performing laboratory tests and preparing specimens for analysis.
Quality Assurance Specialist/Medical Assistant
QTC Management
San Dimas, CA
03.2022 - 09.2022
- Implemented process improvements to increase productivity in quality assurance operations.
- Enhanced customer satisfaction by addressing reported issues promptly and providing effective solutions.
- Fixed identified issues to improve workflows.
- Collaborated with cross-functional teams to develop robust quality assurance strategies for new products.
- Achieved timely resolution of non-conformance issues by implementing corrective action plans working closely with relevant departments.
- Fixed identified issues to increase productivity and boost workflows.
- Reported problems and concerns to management.
Medical Assistant
The Lawton Group
West Covina, CA
01.2021 - 09.2022
- Collaborated with administrative personnel to maintain employee-focused, engaging and compassionate environment.
- Contributed to positive health outcomes by educating employees on preventative measures, treatment plans, and follow-up care instructions.
- Assisted in the development of clinic policies and procedures to ensure compliance with industry standards and regulations.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Liaised with patients and addressed inquiries, appointment requests and billing questions.
- Implemented care and efficiency improvements to support and enhance office operations.
Phlebotomist
Kaiser/Aeroteck
Baldwin Park, CA
09.2020 - 01.2021
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Demonstrated adaptability by effectively performing blood draws on diverse patient populations, including pediatric, geriatric, and challenging cases.
- Increased patient satisfaction rates through consistent delivery of professional phlebotomy services tailored to individual needs.
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
Medical Assistant/Phlebotomist
City Of Hope National Medical Center
Pasadena, CA
07.2017 - 02.2020
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Reduced contamination risks by strictly adhering to infection control protocols and maintaining a clean work environment.
- Improved patient comfort by efficiently drawing blood samples using various techniques such as venipuncture and capillary puncture.
- Used personal protective equipment correctly to protect coworkers and patients.
- Organized daily work based on collection priority.
Lab Technician
City Of Hope National Medical Center
Duarte, CA
11.2009 - 07.2017
- Maintained documentation on tests performed in lab.
- Maintained a safe and organized laboratory environment, adhering to strict safety protocols.
- Maintained safe, tidy and organized laboratory environment for accurate test results.
- Conducted routine quality control checks to ensure accurate test results and maintain laboratory standards.
Education
Associate of Applied Science - Associates of Biblical Addiction Counseling
ACADC Institute
West Covina, CA 03.2024 - Current
Associate of Science - Addiction Counseling
University of Phoenix
No Degree - Medical Assistant
North West College
No Degree - Certified Phlebotomy
U S College
07.2007
Skills
- HIPAA Compliance
- Customer Service
- Medical terminology knowledge
- Vital Sign Monitoring
- EMR / EHR
- Clinical Documentation
- Patient-focused care
- Data Entry
- Phlebotomy
- Reliable team player
- Compassionate
- Phlebotomy Techniques
- Professionalism and Ethics
- Fluent in Spanish
Certification
- CMA - Certified Medical Assistant
- Licensed Phlebotomist - 12 years
- Registered Counselor for Alcohol & Drug Treatment
Timeline
Associate of Applied Science - Associates of Biblical Addiction Counseling
ACADC Institute
03.2024 - Current
Medical Assistant
Unger Primary Care
10.2023 - 05.2024
Medical Assistant/Phlebotomist Technician
APPS
09.2023 - 10.2023
Medical Assistant/Laboratory Phlebotomist (TSU)
Optum
09.2022 - 07.2023
Quality Assurance Specialist/Medical Assistant
QTC Management
03.2022 - 09.2022
Medical Assistant
The Lawton Group
01.2021 - 09.2022
Phlebotomist
Kaiser/Aeroteck
09.2020 - 01.2021
Medical Assistant/Phlebotomist
City Of Hope National Medical Center
07.2017 - 02.2020
Lab Technician
City Of Hope National Medical Center
11.2009 - 07.2017
Associate of Science - Addiction Counseling
University of Phoenix
No Degree - Medical Assistant
North West College
No Degree - Certified Phlebotomy
U S College