Dedicated Community Support Specialist with expertise in client advocacy, crisis intervention, and individualized support planning. Proven ability to coordinate comprehensive care and foster client independence through effective collaboration.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Community Support Specialist
Brockton Area Multi-Services Inc
Brockton, Massachusetts
12.2007 - Current
Assisted clients in accessing community resources and services.
Developed individualized support plans based on client needs.
Facilitated group sessions to promote social engagement and skill-building.
Coordinated transportation for clients to appointments and activities.
Collaborated with healthcare providers to ensure comprehensive client care.
Monitored client progress and adjusted support plans as necessary.
Trained new staff on community support procedures and best practices.
Advocated for client rights and needs within the community framework.
Transported clients to job interviews, medical appointments and mental health visits to meet basic needs.
Attended case management team meetings to staff current clients and provide insight on caseloads.
Prepared referrals for support services and resources to assist consumers in obtaining self-sufficiency.
Advised caregivers on how they can better understand their loved one's disability and its implications on daily life.
Maintained accurate records of services provided and submitted required reports on a timely basis.
Developed strength-based, solution-focused individualized goal and action plan to promote permanent housing and self-sufficiency.
Provided guidance on strategies that can be used at home if a client is exhibiting challenging behaviors due to stressors or triggers.
Conducted assessments of client's abilities and developed strategies to promote independence in the community setting.
Attended workshops and trainings related to community supports services or topics relevant to clients' needs.
Participated in weekly team meetings with supervisors to discuss new developments or challenges faced by clients.
Developed individual service plans, monitored progress, and documented outcomes.
Supervised daily hygiene and skills to promote self-sufficiency.
Followed and evaluated individualized support care plans to increase personal development.
Case Manager
Moun Lakay
Randolph, Massachusetts
03.2025 - 06.2025
Coordinated client assessments to determine eligibility for services and support.
Educated clients about available resources and support options.
Provided case management services including intake, assessment, crisis intervention, advocacy, referral and monitoring of families.
Counseled clients on available resources within the community that could help meet their needs.
Assisted individuals with eligibility for available benefits.
Therapeutic Mentor
T-Jocelyne
Brockton, Massachusetts
02.2024 - 09.2024
Collaborated with families to enhance client progress and communication.
Assisted in crisis intervention and conflict resolution techniques.
Developed and implemented engaging activities for client skill-building.
Provided individualized support to clients in therapeutic settings.
Maintained accurate documentation of client interactions and progress notes.
Participated in team meetings to discuss client needs and strategies.
Fostered a positive environment to encourage client participation and engagement.
Educated families on how best to provide a supportive environment for their loved one's recovery process.
Provided individualized therapeutic mentoring to youth and young adults.
Education
Nursing - LPN
Intercoast Career Institute
South Portland, ME
02-2013
Some College (No Degree) - Early Childhood Care And Education
Massasoit Community College
Brockton, MA
Skills
Client advocacy
Active listening
Team collaboration
Cultural competency
Community outreach
Behavioral support
Client needs assessments
Multitasking Abilities
Languages
English
Full Professional
French
Native/ Bilingual
Haitian Creole
Native/ Bilingual
Certification
CPR/ First Aid
MAP
Early Childhood Education
Recovery Coach
Mental Health Fist Aid USA
Mandated Reporter Training
The Transition to Independence Process Model (part 1 and 2)
Building Future Together Program (part 1 and 2)
References
References available upon request.
Timeline
Case Manager
Moun Lakay
03.2025 - 06.2025
Therapeutic Mentor
T-Jocelyne
02.2024 - 09.2024
Community Support Specialist
Brockton Area Multi-Services Inc
12.2007 - Current
Nursing - LPN
Intercoast Career Institute
Some College (No Degree) - Early Childhood Care And Education