Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sandy LeTourneau

Cheshire,CT

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

23
23
years of professional experience

Work History

SR Director PMO and Customer Experience, Northeast

EPlus Technology, Inc.
03.2023 - Current
  • Increased company revenue by streamlining processes and implementing cost-saving measures.
  • Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
  • Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
  • Improved project efficiency with strategic planning, resource allocation, and time management practices.
  • Managed budgets effectively to ensure optimal use of resources while maintaining financial stability.

Director PMO and Customer Experience, Northeast

EPlus Technology, Inc.
02.2021 - 03.2023
  • Improved project efficiency with strategic planning, resource allocation, and time management practices.
  • Boosted client satisfaction rates through exceptional relationship management and prompt resolution of issues.

PMO Manager, Northeast

EPlus Technology, Inc.
01.2018 - 02.2021
  • Streamlined project management processes by implementing standardized templates and documentation, leading to increased efficiency and reduced errors.
  • Enhanced team collaboration by establishing clear communication channels and fostering a culture of transparency and accountability.
  • Developed comprehensive project plans for successful execution of multiple concurrent projects, resulting in timely completion within budget constraints.

East GSA Engagement Manager

Hitachi Vantara
07.2014 - 12.2017
  • Developed strong relationships with key stakeholders, resulting in long-term partnerships and increased revenue.
  • Led successful projects by overseeing all aspects from initiation to completion, ensuring timely delivery and client satisfaction.
  • Managed complex engagements involving multiple teams and large budgets, consistently meeting or exceeding expectations.

Manager, Business Project Program Manager

Aetna
06.2001 - 07.2014
  • Increased team productivity by implementing streamlined processes and effective communication strategies.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.
  • Reduced operational costs through comprehensive process improvement initiatives and resource management.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.

Education

Bachelor of Arts - Liberal Arts And Sciences

University of Connecticut
Storrs, CT

Skills

  • Key Performance Indicators
  • Core Values Management
  • Practice Operations Management
  • Team Building and Motivation
  • Collaborative Leadership
  • Organizational Development
  • Team Management
  • Project Management
  • Operations Management
  • Financial Reporting
  • Process Improvement
  • Project Planning
  • Customer Service

Timeline

SR Director PMO and Customer Experience, Northeast

EPlus Technology, Inc.
03.2023 - Current

Director PMO and Customer Experience, Northeast

EPlus Technology, Inc.
02.2021 - 03.2023

PMO Manager, Northeast

EPlus Technology, Inc.
01.2018 - 02.2021

East GSA Engagement Manager

Hitachi Vantara
07.2014 - 12.2017

Manager, Business Project Program Manager

Aetna
06.2001 - 07.2014

Bachelor of Arts - Liberal Arts And Sciences

University of Connecticut
Sandy LeTourneau