Sandy LeTourneau
Cheshire,CT
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
23
23
years of professional experience
Work History
SR Director PMO and Customer Experience, Northeast
EPlus Technology, Inc.
Herndon, VA (remote)
03.2023 - Current
- Increased company revenue by streamlining processes and implementing cost-saving measures.
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Improved project efficiency with strategic planning, resource allocation, and time management practices.
- Managed budgets effectively to ensure optimal use of resources while maintaining financial stability.
Director PMO and Customer Experience, Northeast
EPlus Technology, Inc.
Herndon, VA (remote)
02.2021 - 03.2023
- Improved project efficiency with strategic planning, resource allocation, and time management practices.
- Boosted client satisfaction rates through exceptional relationship management and prompt resolution of issues.
PMO Manager, Northeast
EPlus Technology, Inc.
Herndon, VA (remote)
01.2018 - 02.2021
- Streamlined project management processes by implementing standardized templates and documentation, leading to increased efficiency and reduced errors.
- Enhanced team collaboration by establishing clear communication channels and fostering a culture of transparency and accountability.
- Developed comprehensive project plans for successful execution of multiple concurrent projects, resulting in timely completion within budget constraints.
East GSA Engagement Manager
Hitachi Vantara
Santa Clara, CA (remote)
07.2014 - 12.2017
- Developed strong relationships with key stakeholders, resulting in long-term partnerships and increased revenue.
- Led successful projects by overseeing all aspects from initiation to completion, ensuring timely delivery and client satisfaction.
- Managed complex engagements involving multiple teams and large budgets, consistently meeting or exceeding expectations.
Manager, Business Project Program Manager
Aetna
Hartford, CT
06.2001 - 07.2014
- Increased team productivity by implementing streamlined processes and effective communication strategies.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Education
Bachelor of Arts - Liberal Arts And Sciences
University of Connecticut
Storrs, CTSkills
- Key Performance Indicators
- Core Values Management
- Practice Operations Management
- Team Building and Motivation
- Collaborative Leadership
- Organizational Development
- Team Management
- Project Management
- Operations Management
- Financial Reporting
- Process Improvement
- Project Planning
- Customer Service
Timeline
SR Director PMO and Customer Experience, Northeast
EPlus Technology, Inc.
03.2023 - Current
Director PMO and Customer Experience, Northeast
EPlus Technology, Inc.
02.2021 - 03.2023
PMO Manager, Northeast
EPlus Technology, Inc.
01.2018 - 02.2021
East GSA Engagement Manager
Hitachi Vantara
07.2014 - 12.2017
Manager, Business Project Program Manager
Aetna
06.2001 - 07.2014
Bachelor of Arts - Liberal Arts And Sciences
University of Connecticut