Sandy LeTourneau
Cheshire,CT
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
23
23
years of professional experience
Work History
SR Director PMO and Customer Experience, Northeast
EPlus Technology, Inc.
03.2023 - Current
- Increased company revenue by streamlining processes and implementing cost-saving measures.
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Improved project efficiency with strategic planning, resource allocation, and time management practices.
- Managed budgets effectively to ensure optimal use of resources while maintaining financial stability.
Director PMO and Customer Experience, Northeast
EPlus Technology, Inc.
02.2021 - 03.2023
- Improved project efficiency with strategic planning, resource allocation, and time management practices.
- Boosted client satisfaction rates through exceptional relationship management and prompt resolution of issues.
PMO Manager, Northeast
EPlus Technology, Inc.
01.2018 - 02.2021
- Streamlined project management processes by implementing standardized templates and documentation, leading to increased efficiency and reduced errors.
- Enhanced team collaboration by establishing clear communication channels and fostering a culture of transparency and accountability.
- Developed comprehensive project plans for successful execution of multiple concurrent projects, resulting in timely completion within budget constraints.
East GSA Engagement Manager
Hitachi Vantara
07.2014 - 12.2017
- Developed strong relationships with key stakeholders, resulting in long-term partnerships and increased revenue.
- Led successful projects by overseeing all aspects from initiation to completion, ensuring timely delivery and client satisfaction.
- Managed complex engagements involving multiple teams and large budgets, consistently meeting or exceeding expectations.
Manager, Business Project Program Manager
Aetna
06.2001 - 07.2014
- Increased team productivity by implementing streamlined processes and effective communication strategies.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Education
Bachelor of Arts - Liberal Arts And Sciences
University of Connecticut
Storrs, CTSkills
- Key Performance Indicators
- Core Values Management
- Practice Operations Management
- Team Building and Motivation
- Collaborative Leadership
- Organizational Development
- Team Management
- Project Management
- Operations Management
- Financial Reporting
- Process Improvement
- Project Planning
- Customer Service
Timeline
SR Director PMO and Customer Experience, Northeast
EPlus Technology, Inc.
03.2023 - Current
Director PMO and Customer Experience, Northeast
EPlus Technology, Inc.
02.2021 - 03.2023
PMO Manager, Northeast
EPlus Technology, Inc.
01.2018 - 02.2021
East GSA Engagement Manager
Hitachi Vantara
07.2014 - 12.2017
Manager, Business Project Program Manager
Aetna
06.2001 - 07.2014
Bachelor of Arts - Liberal Arts And Sciences
University of Connecticut
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