Work Preference
Summary
Overview
Work History
Education
Skills
Timeline
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SANDY LIU

MA

Work Preference

Job Search Status

Open to work
Desired start date: Immediately

Desired Job Title

IT Operations EngineerSimcorp Dimension DeveloperSenior Applications Support EngineerApplication Development Analyst

Work Type

Full TimePart TimeContract Work

Location Preference

RemoteHybridOn-Site
Location: MABoston, MA
Open to relocation: No

Important To Me

Work-life balanceCompany CultureFlexible work hoursHealthcare benefitsWork from home option

Summary

Knowledgeable Application Support Analyst with strong foundation in optimizing operational processes and systems. Successfully managed cross-functional projects, resulting in improved efficiency and streamlined workflows. Demonstrated proficiency in problem-solving and process improvement.

Overview

21
21
years of professional experience

Work History

IT Operations Engineer

GMO
03.2023 - 01.2025
  • Facilitated strategic partnership with operations team to successfully introduce GMO's first ETF, aimed at improving system performance.
  • Executed disaster recovery strategies within Azure ecosystem for systems including Eagle Pace and SmartCo, enhancing operational resilience.
  • Executed troubleshooting and resolution of application issues at tier 2 and tier 3 levels, safeguarding operational continuity and enhancing user satisfaction.
  • Implemented operational strategies improving workflow and resource allocation.

Simcorp Dimension Developer

GMO
03.2017 - 03.2023
  • Contributed to multiple phases of SimCorp Dimension application lifecycle, including implementation and upgrades, to enhance system reliability and performance.
  • Facilitated daily operations across multiple modules, including DFS data extracts and batch jobs, to ensure seamless functionality.
  • Revamped development workflows by integrating agile practices, resulting in increased collaboration and operational efficiency.
  • Collaborated with cross-functional teams to define project requirements and deliverables.

Senior Applications Support Engineer

GMO
03.2012 - 03.2017
  • Spearheaded initiatives to enhance application support at GMO, prioritizing efficiency and security.
  • Managed applications including Eagle Pace, Star SmartCo, CheckFree, and SimCorp Dimension, ensuring optimal performance and reliability.
  • Managed software patching and installation tasks to maintain application uptime exceeding 99% and bolster overall system security.
  • Mentored junior engineers, fostering skill development and enhancing team performance.

Production Control Support Engineer

GMO
03.2004 - 03.2012
  • Oversaw and resolved production incidents utilizing ServiceNow, Dynatrace, and Splunk to enhance system reliability.
  • Implemented targeted process enhancements to optimize operational efficiency and support system scalability.
  • Engaged with development teams to identify and resolve application challenges, ensuring effective support for release enhancements and UAT cycles.
  • Diagnosed and resolved complex technical problems using troubleshooting tools and diagnostic methods.

Education

Bachelor of Science - Double Majors in Mathematics and Economics

Simmons University

Skills

  • Oracle SQL
  • PowerShell
  • Python
  • Citrix administration
  • Agile
  • ITIL framework
  • API integration
  • DevOps proficiency

Timeline

IT Operations Engineer

GMO
03.2023 - 01.2025

Simcorp Dimension Developer

GMO
03.2017 - 03.2023

Senior Applications Support Engineer

GMO
03.2012 - 03.2017

Production Control Support Engineer

GMO
03.2004 - 03.2012

Bachelor of Science - Double Majors in Mathematics and Economics

Simmons University

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SANDY LIU