Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Sandy Lopez

Long Beach,CA

Summary

Sandy has almost 6+ year of experience as an Front Office/ Back Office Medical Assistant and Patient Care Coordinator. Experience on administrative duties: placing, receiving and routing telephone calls; receiving and directing visitors, typing, filing, faxing, handling incoming and outgoing mail, order and maintain supplies, provide backup coverage to other administrative desks. Intermediate computer skills including: word processing and spreadsheet software. Possesses strong written and verbal communication skills. Perform patient registration and insurance verification, and collect co-pays. Preparing patient admission and discharge documentation. Entering information into databases and maintaining accurate records. Knowledge of PPO's HMO's, Medicare Verify insurance, authorizations, & referrals flexible working front and back office EMR Ability to perform all front and back office skills as appropriate to role and certification. (Ex: vital signs, set up/assist with minor procedures, EKG, blood pressure, point of care testing, patient authorizations, scheduling, etc.) Knowledge of EKG, administers injections, and refills pharmacy medication through Care-Tracker. Experience with EPIC system. Knowledge of database management, data entry, correspondence and bookkeeping. Honest, reliable and committed to keeping an efficient filing system. Friendly Records Clerk helps maintain document databases and assist other employees and clients find the documents and files that are needed. Knowledge of database management, data entry, correspondence and bookkeeping. Honest, reliable and committed to keeping an efficient filing system.

Overview

9
9
years of professional experience

Work History

Student Records Clerk

Jobcorb
01.2023 - Current
  • Updated records with new information.
  • Maintained accuracy of records by verifying accuracy of data in records.
  • Assisted with typing, data entry, and answering incoming calls as required.
  • Followed confidentially regulations to maintain privacy.
  • Sorted all paperwork and documents alphabetically and according to dates and significance.
  • Provided excellent customer care by responding to inquiries and requests for information.
  • Transferred inactive records to storage to free up space and preserve history.
  • Operated office equipment to scan and copy documents.
  • Compiled, sorted and filed high volume of documents.
  • Maintained accuracy of records by verifying accuracy of data in records

Medical Receptionist

Urgent Care – Optum, Medical Professionals
04.2022 - 08.2022
  • Greets patients and directs them to appropriate departments
  • Answers multiple phone lines; directs calls and takes messages as needed
  • Verifies patient information and insurance eligibility; collects payments
  • Directs patients to complete forms and processes patient-related paperwork
  • Informs provider's assistant of no shows and cancellations
  • Makes follow-up appointments for patients and calls patients to confirm appointments
  • Contacts “bumped” patients and reschedules appointments as appropriate
  • Performs various front-office duties in a fast-paced, customer-oriented clinical environment, as assigned

Medical Assistant

Joesph Providence
01.2022 - 02.2022
  • Performs all duties and passed competency testing/evaluation as required
  • Ability to perform all front and back office skills as appropriate to role and certification
  • (ex: vital signs, set up/assist with minor procedures, EKG, blood pressure, point of care testing, patient authorizations, scheduling, etc.)
  • Provides documentation of all procedures performed
  • Follows correct procedures for handling and disposing of biohazardous, infectious, and pharmaceutical waste
  • According to organizational standards, prepare, clean and sterilize, and/or reprocess, instruments(autoclaving) and maintain equipment with validated competencies
  • Anticipate and proactively plan for practitioner and patient needs
  • Demonstrates commitment to education and sharing of knowledge
  • Assists in orientation of new team members and serves other departments
  • Provides open and timely communication and information to patients, families, and practitioners (as appropriate)
  • Consistently meet skill based competency expectations established
  • Experience with EPIC system.

Patient Access Representative

Cedars Sinai
03.2021 - 05.2021
  • Greeting patients and their caregivers on arrival
  • Preparing patient admission and discharge documentation
  • Entering information into databases and maintaining accurate records
  • Relaying information to relevant staff members
  • Informing patients and their caregivers of hospital procedures, policies, and protocols
  • Providing patients with billing and payment information
  • Knowledge with Epic
  • Collected and entered patient demographic and insurance data into computer database to establish patient's medical record
  • Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations
  • Identified insurance payment sources and listed payers in proper sequence to establish chain of payment
  • Resolved customer complaints using established follow-up procedures

Clerk I

Rose International
11.2020 - 12.2020
  • Greeting staff, patients, and visitors
  • Taking temperatures with a thermal thermometer
  • CompleteCOVID-19 screening questions with all individuals entering the building
  • Ensuring all individuals entering the clinics are wearing masks or handing out masks as necessary
  • Ensuring all individuals use hand sanitizer prior to entering clinics
  • Other duties as assigned by Supervisor
  • Competencies:
  • Prior experience in fast paced and large volume patient care/customer service establishments
  • Ability to communicate clearly
  • Ability to work with little supervision
  • Ability to establish and maintain effective working relationships with patients, employees, and
  • The public
  • Ability to work physically enduring shifts

Patient Service Representative

Radnet
08.2018 - 11.2020
  • Answer phones and greet incoming patients and visitors
  • Perform patient registration and insurance verification, and collect co-pays
  • Guide patients through this sometimes difficult process by kindly talking them through the steps andanswering their questions and concerns
  • Coordinate with office staff for timely care of patients.

Medical Assistant Front/Back

Argus Medical Management, LLC
06.2017 - 08.2018
  • Knowledge of PPO's HMO's, Medicare
  • Schedule appointments
  • Register all patients per registration protocols and collect all documentation
  • Collects deposits or co-pays/deductibles prior to the patient being seen by the provider
  • Room patients, obtain vitals, patient history and reason for seeking care
  • Verify insurance, authorizations, & referrals Flexible working front and back office EMR
  • EKG, administers injections, and refills pharmacy medication through

MA/Medical Receptionist

St. Joseph Medical Group
11.2016 - 05.2017
  • Answering Telephones
  • Customer Service
  • Advocating for Patients with Insurance Companies
  • Reconciling Co-Payments
  • Scheduling Appointments
  • Screening Sales Reps

Medical Receptionist

Healthcare Partners
11.2015 - 10.2016
  • Greets patients and directs them to appropriate departments
  • Answers multiple phone lines; directs calls and takes messages as needed
  • Verifies patient information and insurance eligibility; collects payments
  • Directs patients to complete forms and processes patient-related paperwork
  • Informs provider's assistant of no shows and cancellations
  • Makes follow-up appointments for patients and calls patients to confirm appointments
  • Contacts "bumped" patients and reschedules appointments as appropriate
  • Performs various front-office duties in a fast-paced, customer-oriented clinical environment, as assigned

Administrative Assistant

Ajilon Professional Staffing
09.2015 - 10.2015
  • General filing duties including sorting and filing materials, correspondence, records, business forms orother materials according to an alpha, numeric, date, subject or color-coded system
  • Knowledgeable in using basic office equipment including photocopy machines, facsimile machines,binding machines, etc
  • Proofreads documents
  • Completes forms, and performs basic mail distribution activities
  • Produces lists, labels, forms or other documents
  • Counts documents, materials, etc
  • And groups into batches; tabulates batch totals
  • Reviews content of documents to determine correct filing
  • Checks manual files for duplicate, missing or misfiled items
  • Prepares filed materials for storage
  • Destroys documents according to guidelines.

Front/Back Office Medical Assistant

Benevolence Health Center
02.2015 - 06.2015
  • Answering telephones
  • Greeting patients updating and filing patients' medical records
  • Filling out insurance forms, handling correspondence
  • Scheduling appointment using EMR
  • Taking medical histories and recording vitals
  • Explaining treatment and procedures to patients
  • Preparing patients for examination and assisting the physician during the examination.

Education

Medical AssistantAmerican Career College
Long Beach, CA

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Century High School
Santa Ana, CA

Skills

  • EPIC
  • EMR
  • Medical Terminology
  • Customer Service Skills
  • Data Entry
  • Patient Registration
  • Insurance Verification
  • BLS Certification
  • Enter New Data
  • Administrative Support
  • Information Retrieval
  • Data Entry Software
  • Scan Materials
  • Student records
  • Professional demeanor
  • Administrative support

Languages

Spanish
Native or Bilingual

Timeline

Student Records Clerk

Jobcorb
01.2023 - Current

Medical Receptionist

Urgent Care – Optum, Medical Professionals
04.2022 - 08.2022

Medical Assistant

Joesph Providence
01.2022 - 02.2022

Patient Access Representative

Cedars Sinai
03.2021 - 05.2021

Clerk I

Rose International
11.2020 - 12.2020

Patient Service Representative

Radnet
08.2018 - 11.2020

Medical Assistant Front/Back

Argus Medical Management, LLC
06.2017 - 08.2018

MA/Medical Receptionist

St. Joseph Medical Group
11.2016 - 05.2017

Medical Receptionist

Healthcare Partners
11.2015 - 10.2016

Administrative Assistant

Ajilon Professional Staffing
09.2015 - 10.2015

Front/Back Office Medical Assistant

Benevolence Health Center
02.2015 - 06.2015

Medical AssistantAmerican Career College

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Century High School
Sandy Lopez