Overview
Professional Summary
Work History
Education
Skills
Timeline

SANDY L. SOBIERALSKI

DRIV
Monroe,Michigan
33
years of professional experience

Customer Systems and Operations Professional experienced in systems analysis, EDI, customer service, ecommerce, SAP, and data management. Achieved operational efficiency through cross-functional collaboration, system enhancements, and effective troubleshooting of technical issues. Focused on fostering teamwork and driving results through strong leadership, conflict resolution, and strategic planning.

Work History

Customer Maintenance Team Supervisor – Systems Analysis

9 Years 9 Months
DRIV | 2017.01 - Current
  • Lead customer maintenance and systems-related activities supporting the Aftermarket business.
  • Manage customer and part maintenance activities, ensuring accurate information within business systems.
  • Managed customer and part maintenance activities to ensure accuracy of information within business systems.
  • Partnered with information technology on maintenance initiatives and system enhancements to streamline processes and resolve issues.
  • Initiate and lead cross-functional meetings to coordinate projects, resolve issues, and support business initiatives.
  • Establish new customer accounts and analyze customer agreements, including payment terms and product information.
  • Established new customer accounts and analyzed customer agreements to optimize payment terms and product information.

EDI Analyst

2 Years
Tenneco | 2015.01 - 2017.01
  • Collaborated with Information Technology to enhance EDI transaction support and promotion.
  • Ensured accurate connections between Tenneco systems and customer systems, facilitating seamless data exchange.
  • Assisted customers with EDI connections and conversions, coordinating requirements and resolving connection-related issues.
  • Managed EDI tickets and requests, including testing, tracking, and issue resolution.
  • Developed new EDI supporting documentation.
  • Coordinated EDI connections and conversions for customers, addressing requirements and resolving connection issues.

Customer Service Coordinator

8 Years
Tenneco | 2007.01 - 2015.01
  • Managed customer information, including customer profiles, part numbers, and catalogs.
  • Resolved customer issues by coordinating with appropriate departments and escalating problems when necessary.
  • Educated external customers on benefits of electronic ordering methods.
  • Collaborated with Information Technology to identify and resolve system issues, enhancing overall service reliability.
  • Promoted electronic ordering methods to external customers.
  • Resolved customer issues by coordinating with appropriate departments and escalating problems.

Customer Service Representative

5 Years
Tenneco | 2002.01 - 2007.01
  • Processed aftermarket customer orders, leveraging technical knowledge of order-entry systems to ensure accuracy and efficiency.
  • Applied sales policies, pricing, and shipping information to customer orders.
  • Collaborated with Credit and DART team to resolve customer deductions, enhancing customer satisfaction and trust.
  • Facilitated communication between the Field Sales Force, internal Account Executives, and customers.
  • Worked with Credit and the DART team to resolve customer deductions.
  • Advocated for electronic ordering solutions to customers, facilitating smoother order processes and improving convenience.

PC Support

5 Years
La-Z-Boy Incorporated | 1996.01 - 2001.01
  • Configured hardware and software for La-Z-Boy plants, enhancing operational readiness.
  • Researched and resolved technical support issues.
  • Researched and resolved technical support issues, ensuring minimal downtime for users.
  • Maintained current knowledge of hardware, software, and support policies to deliver accurate technical solutions.

Payroll Clerk

2 Years
La-Z-Boy Incorporated | 1994.01 - 1996.01
  • Managed payroll operations to ensure timely employee compensation.
  • Calculated and submitted weekly, monthly, and quarterly payroll tax obligations to maintain compliance.
  • Ensured accuracy of 401(k), life insurance, and payroll account balances.

Education

- Business Management and A.I.B. Coursework

Monroe County Community College | Monroe, Michigan | 1991-01
Attended 1984–1985 and 1988–1991

Skills

Customer support
Customer and part maintenance
EDI Connections & Transactions
SAP & EWM
Ecommerce Operations
Data Analysis & Reporting
Microsoft Excel
System enhancements
Customer service resolution
Technical Support
Team leadership
Team Coaching & Development
Customer issue resolution
Customer Account Setup

Timeline

Customer Maintenance Team Supervisor – Systems Analysis

DRIV
2017.01 - CurrentRead More

EDI Analyst

Tenneco
2015.01 - 2017.01Read More

Customer Service Coordinator

Tenneco
2007.01 - 2015.01Read More

Customer Service Representative

Tenneco
2002.01 - 2007.01Read More

PC Support

La-Z-Boy Incorporated
1996.01 - 2001.01Read More

Payroll Clerk

La-Z-Boy Incorporated
1994.01 - 1996.01Read More

Monroe County Community College

from Business Management and A.I.B. Coursework
Read More
SANDY L. SOBIERALSKI