Sandy Madison
Summary
Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
Customer-oriented General Manager with 4.5 years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen. Hardworking and passionate job seeker with strong organizational skills eager to secure a sales position. Ready to help team achieve company goals.
Overview
46
46
years of professional experience
Work History
General Manager
Mississippi Pro Design Center, LLC
08.2019 - Current
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Implemented robust inventory management systems to optimize stock levels and minimize waste/costs associated with excess product storage.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Trained new employees on proper protocols and customer service standards.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- I measured the flooring jobs, created proposals, sold the jobs, ordered materials, scheduled the installations, did the final walk through with customers, and collected any balance on the job.
Customer Service Representative
Randy Ates Shelter Insurance
12.2010 - 08.2019
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Answered constant flow of customer calls with minimal wait times.
Customer Service Representative
State Farm Insurance Inc
09.1977 - 12.2010
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Conducted training sessions for Customer Service Representatives on various aspects of the job including soft skills development, product knowledge enhancement, and procedural updates.
Education
High School Diploma -
Northeast Jones High School
Laurel, MS05.1977
Skills
In this job, I meet with the customers to select the products that they are interested in I go measure their homes and produce a proposal for their project I review this with the customer and hopefully sell the job I collect the down payment, order the materials, schedule the installation, do the followup and collect the final payment
I work with the other sales persons to help them be successful in their sales I produce the proposals for all the other sales persons
I also work in accounts receivable and payable I enter the bills into Quickbooks and pay the bills I am responsible for a moneys collected and deposited
I use Measure Square to measure the homes and UDA Construction Suite for my proposals
Timeline
General Manager
Mississippi Pro Design Center, LLC
08.2019 - Current
Customer Service Representative
Randy Ates Shelter Insurance
12.2010 - 08.2019
Customer Service Representative
State Farm Insurance Inc
09.1977 - 12.2010
High School Diploma -
Northeast Jones High School
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