Sandy Marine
Summary
Energetic and enthusiastic with a passion for helping others. Results driven individual with a high level of self-motivation, positive attitude, integrity and honesty. Excellent interpersonal skills allow me to develop great relationships and help others to reach their ultimate potential. Strong communication and time management skills enable me to successfully handle many different types of responsibilities simultaneously while meeting or exceeding objectives set by both myself, cliental, and my employer.
Overview
20
20
years of professional experience
Work History
Customer Service-Retail Manager
Ryman Hospitalities-Gatlinburg. TN
05.2023 - 10.2023
- Store manager
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Collaborated with upper management to improve customer service processes and support structures company-wide.
- Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
Property/Local Operations Manager
Vacasa - Pigeon Forge, TN
04.2022 - 03.2023
- Property management, owner relations
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs, and capital improvement projects.
- Coordinated with janitorial and engineering staff on maintenance and upkeep..
- Communicated effectively with owners, residents, and on-site associates.
- Conducted regular inspections of both interior and exterior of properties for damage.
- Kept properties in compliance with local, state and federal regulations.
- Responded to Common Area Maintenance (CAM) inquiries.
Property Care Specialist/Manager
Classic Cleaning of the Smokys - Cosby, TN
06.2020 - 04.2022
- Owner and manager
- Property management, care and owner relations
- Built strong relationships with clients
- Recognized and reported maintenance issues
- Responded to inquiries by directing calls to appropriate personnel.
- Resolved customer complaints using established follow-up procedures.
Food and Beverage Supervisor/Coffee Shop Manager
Margaritaville-Gatlinburg, TN
- Oversee F&B department/manage coffee shop
- Set up daily drawers, verified totals and prepared cash deposits.
- Recruited, hired and trained baristas to handle workload with quality service.
Teacher/Provider
Dynamic Daycare and Learning Place
05.2003 - 02.2018
- Teacher, owner
- Worked cooperatively with other teachers, administrators, and parents to help students reach learning objectives.
- Supported student physical, mental, and social development using classroom games and activities.
- Communicated frequently with parents, students, and faculty to provide feedback and discuss instructional strategies.
- Incorporated exciting and engaging activities to achieve student participation and hands-on learning.
- Planned and implemented integrated lessons to meet national standards.
- Implemented creative ways to foster curiosity for complex principles through hands-on learning and planned activities.
Education
Education/Early Childhood Education/History -
Bay Mills Community College
05.2018
Health Sciences/Nursing -
University of Toledo
05.1998
Skills
- Customer support
- Assistant Manager Experience
- Store Management Experience
- Cleaning Experience
- Shift Management
- Leadership
- Hospitality
- Hotel experience
- Administrative Experience
- Microsoft Office
- Vacation rental cleaning
- Property management and care specialist (2 years)
- Guest services
- Restaurant experience
- Time management
- Cleaning
- Property Management
- Management
- Payroll
- Restaurant Management
- Hotel Management
- Organizational skills
- Communication skills
- Computer skills
- Staff Leadership
- Quality Assurance
- Menu Development
- Cost Reduction
- Budget Development
- Records Maintenance
- Inventory Management
- Staff Supervision
- Staff Forecasting
- Supply Ordering
- Policies Development
- Recruitment
- Payroll Preparation
- Worker Training
- Customer Service
- Inventory Control
- Operational Reporting
- Opening and Closing Procedures
- Service Training
- Team Collaboration
- Operational Problems Analysis
- Hiring and Onboarding
- Point of Sale POS Software
- Orientation and Onboarding
- Data Entry Software
- Work Schedule Creation
- Timesheet Organization
- Deposit Preparation
- Cash Handling
- Staff Management
- Microsoft Excel
- Task Delegation
- Safety Training
- Work Station Assignments
- Kitchen Staff Coordination
- Food and Beverage Service
- Supplies Forecasting
Timeline
Customer Service-Retail Manager
Ryman Hospitalities-Gatlinburg. TN
05.2023 - 10.2023
Property/Local Operations Manager
Vacasa - Pigeon Forge, TN
04.2022 - 03.2023
Property Care Specialist/Manager
Classic Cleaning of the Smokys - Cosby, TN
06.2020 - 04.2022
Teacher/Provider
Dynamic Daycare and Learning Place
05.2003 - 02.2018
Food and Beverage Supervisor/Coffee Shop Manager
Margaritaville-Gatlinburg, TN
Education/Early Childhood Education/History -
Bay Mills Community College
Health Sciences/Nursing -
University of Toledo
Similar Profiles
Allan AunkstAllan Aunkst
Bartender & Customer service at Ryman HospitalitiesBartender & Customer service at Ryman Hospitalities
Haley Mae AskewHaley Mae Askew
Sales and Customer Service Representative at Ryman Hospitalities (Grand Ole Opry)Sales and Customer Service Representative at Ryman Hospitalities (Grand Ole Opry)
Santosh JavaliSantosh Javali
Account Manager at Denissons Hotel (Unit of DRN Hospitalities Private Limited)Account Manager at Denissons Hotel (Unit of DRN Hospitalities Private Limited)
Andrew HarrisAndrew Harris
Customer Service & Retail Manager at CanteenCustomer Service & Retail Manager at Canteen
Nauman AhmedNauman Ahmed
Customer Service & Retail Manager at Chemist WarehouseCustomer Service & Retail Manager at Chemist Warehouse