Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Sandy Mathurin

Chicago,IL

Summary

Compassionate and highly organized administrative professional with 25+ years of experience supporting fast-paced office operations, managing client records, scheduling appointments, and maintaining efficient workflows. Dedicated to helping communities through empathetic service and operational excellence. Proficient in managing reception areas, performing clerical duties, and maintaining accurate databases and electronic records to support program goals. Skilled in Salesforce, Banner, SAP, and Microsoft Office Suite.

Management professional with a proven track record in optimizing operational procedures and ensuring regulatory compliance. Known for fostering collaborative environments and driving team success. Reliable and adaptable, with strong analytical and leadership skills.

Overview

23
23
years of professional experience

Work History

Financial Account Management Rep II / Administrative Support

Adtalem Global Education – Walden University
01.2025 - Current
  • Manage front-line student account inquiries via phone and email, providing empathetic and accurate information in compliance with organizational standards.
  • Maintain and update student records in Salesforce, Banner, and Excel to ensure data integrity.
  • Schedule appointments, track deadlines, and support office operations for financial and academic teams.
  • Generate reports, prepare documentation, and support process improvements to enhance workflow efficiency.

Administrative Support Specialist

AJ Tax Consultant
01.2013 - 03.2025
  • Provide administrative support, including document preparation, data entry, and maintenance of client financial records.
  • Respond to client inquiries with professionalism, ensuring accurate communication and timely updates.
  • Organize and maintain confidential files, ensuring compliance with state regulations.
  • Assist with scheduling, appointment tracking, and preparing correspondence.

Administrative Wage Garnishment Collection Supervisor

Sallie Mae
01.2003 - 01.2012
  • Supervised a team of administrative representatives managing client accounts and documentation.
  • Oversaw preparation of reconciliations, maintained accurate records, and ensured compliance with regulatory requirements.
  • Trained and supported staff in clerical procedures, customer service, and data entry protocols.
  • Managed call center operations, including reception functions and information routing.

Education

High School Diploma -

Evanston Township High School

Bachelor of Science - Business Administration

National Louis University
01.2027

Skills

  • Reception & Office Coordination
  • Appointment Scheduling
  • Records & Database Management
  • Clerical & Administrative Support
  • Data Entry & Proofreading
  • Customer Service & Communication
  • Microsoft Office Suite
  • Salesforce, Banner, SAP

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Supervised team of 26 staff members.

Timeline

Financial Account Management Rep II / Administrative Support

Adtalem Global Education – Walden University
01.2025 - Current

Administrative Support Specialist

AJ Tax Consultant
01.2013 - 03.2025

Administrative Wage Garnishment Collection Supervisor

Sallie Mae
01.2003 - 01.2012

Bachelor of Science - Business Administration

National Louis University

High School Diploma -

Evanston Township High School
Sandy Mathurin