Sandy Maurizaca
Hackensack,NJ
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
Work History
Sales Associate
Delaware North
09.2022 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled high volume transactions during peak periods without compromising service quality or accuracy.
- Increased customer satisfaction by providing exceptional service and addressing shopper inquiries.
- Worked collaboratively within a diverse team of associates reflecting varied backgrounds and experiences.
Paraprofessional
Bogota middle/high school
09.2020 - 02.2024
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Improved classroom management by assisting teachers with behavioral interventions and monitoring student progress.
- Supervised students during non-instructional periods such as lunch, recess, or field trips, ensuring safety at all times.
- Provided one-on-one assistance for students with various disabilities, fostering an inclusive learning environment.
- Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
- Contributed to a safe school environment by supervising students during transitions, lunch periods, and extracurricular activities.
- Assisted in planning engaging educational activities, increasing student motivation and participation during lessons.
- Participated in team meetings to review student progress and collaboratively plan for future instructional decisions.
Assistant Director
CareOne
11.2019 - 03.2020
- Increased overall program participation by consistently developing and implementing engaging recreational activities.
- Oversaw facility maintenance tasks, ensuring optimal conditions for quality programming experiences at all times.
- Coordinated successful special events, resulting in increased attendance and positive community engagement.
- Ensured a safe and enjoyable environment for all participants through diligent risk management practices.
- Improved customer service standards by implementing consistent training protocols for frontline employees.
- Assigned work to staff, set schedules, and motivated strong performance in key areas.
- Created and maintained detailed reports of daily, weekly and monthly operations.
- Partnered across departments to run smooth, professional events and activities.
Sales Associate
Sears Department Store
11.2015 - 11.2019
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Resolved customer complaints with patience and understanding, restoring customer confidence.
- Managed efficient cash register operations.
Clerk
Bergen County Board of Social Service
03.2019 - 07.2019
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.
- Maintained filing system and organized customer documents for easy retrieval of information.
- Enhanced office organization with regular maintenance of files, records, and supplies inventory.
Customer Service
National Wholesale liquidators
04.2013 - 10.2015
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
Education
Associate in Science - Professional Studies, Social Work
Bergen Community College
Paramus, NJSkills
- Microsoft Office including Word, PowerPoint, Excel
- Google meets
- Cash Management
- Problem-Solving
- Multi-tasking strength
- Listening Skills
- Excellent people skills
- Behavior Management
- Effective Communication
- Workload Management
- Confidentiality handling
- Financial Recordkeeping
Languages
Spanish
Native or Bilingual
e
Native or Bilingual
References
Available upon request
Timeline
Sales Associate
Delaware North
09.2022 - Current
Paraprofessional
Bogota middle/high school
09.2020 - 02.2024
Assistant Director
CareOne
11.2019 - 03.2020
Clerk
Bergen County Board of Social Service
03.2019 - 07.2019
Sales Associate
Sears Department Store
11.2015 - 11.2019
Customer Service
National Wholesale liquidators
04.2013 - 10.2015
Associate in Science - Professional Studies, Social Work
Bergen Community College