Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Sandy McKenzie

McCalla,AL

Summary

Dynamic and dependable professional with extensive experience at Publix Grocery , excelling in forklift operation and communication. Proven track record in optimizing warehouse operations and enhancing customer satisfaction through effective problem-solving and teamwork. Recognized for maintaining safety compliance and fostering positive relationships, contributing to a streamlined and efficient work environment.

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Battery Preventative Maintenance position. Ready to help team achieve company goals. Knowledgeable [Desired Position] with solid track record in efficiently delivering goods and ensuring timely schedules. Proven ability to navigate routes effectively, contributing to consistent on-time deliveries. Demonstrated expertise in vehicle maintenance and customer communication.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Publix Delivery Truck Driver

Publix Groceries
10.2023 - Current
  • Learned and adhered to safety protocols during deliveries.
  • Operated delivery vehicle efficiently, ensuring timely transportation of goods.
  • Assisted in loading and unloading cargo based on delivery schedules.
  • Maintained accurate logs of deliveries and vehicle inspections.
  • Developed familiarity with local routes to enhance delivery efficiency.
  • Conducted pre-and post-trip vehicle inspections to identify maintenance needs or potential hazards for safe operation on the road.
  • Provided exceptional customer service through clear communication, professionalism, and courtesy at each delivery stop.
  • Offered every customer outstanding service, promoting high satisfaction and cementing loyalty.
  • Maintained positive relationships with customers by addressing concerns or inquiries professionally and efficiently.
  • Safely transported goods by conducting regular vehicle inspections and following all traffic regulations.
  • Operated with safety and skill to avoid accidents and delays.
  • Enhanced delivery efficiency by optimizing routes and reducing idle time.
  • Optimized routes to maximize efficiency and scheduled service stops.
  • Inspected vehicle before and after every trip and conducted minor repairs.
  • Utilized GPS technology to accurately navigate routes, minimizing delays due to traffic or road closures.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
  • Managed customer inquiries and complaints in polite and professional manner.
  • Inspected and maintained delivery vehicles regularly to keep in safe working order.
  • Inspected load security and checked for damages.
  • Drove truck in urban and rural areas to expertly make high volume of deliveries.
  • Worked with road knowledge, GPS systems and paper maps to navigate planned route and make adjustments.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Fostered positive working relationships with regular customers.
  • Complied with truck driving rules as well as company policies and procedures regarding safe vehicle operations.
  • Successfully avoided time delivery delays by carefully planning best routes.
  • Documented mileage, deliveries, pickups, customer issues and damages.
  • Determined quickest and safest routes for delivery by using effective planning and organizational skills.
  • Answered common customer questions, accepted payments and completed paperwork at delivery and pickup locations.
  • Promoted customer satisfaction by addressing or escalating concerns for quick resolution.
  • Minimized company liability and risks to loads by obeying traffic laws.

Sanitation Warehouse Person

Publix Groceries
03.2023 - 07.2023
  • Operated forklifts and pallet jacks to efficiently move inventory within warehouse.
  • Conducted routine inspections of equipment to ensure safety compliance.
  • Assisted in training new hires on standard operating procedures and safety protocols.
  • Implemented organizational strategies for improved storage efficiency and space utilization.
  • Implemented lean principles within the warehouse, eliminating waste and improving workflow efficiency.
  • Completed special projects as assigned by management while maintaining daily responsibilities without sacrificing performance.
  • Assisted in maintaining a clean and organized warehouse, promoting a safe work environment.
  • Maintained clean, orderly work environment free of hazards.
  • Assembled pallets and crates for secure transportation of materials.
  • Shipped material and performed boxing, packing, labeling, and preparation of related documents.
  • Operated equipment while observing standard safety procedures.
  • Unpacked and repacked items in different quantities and configurations for shipment.
  • Drove forklifts, pallet jacks and other equipment to move materials.
  • Successfully navigated large shipments of materials through tight spaces and busy facilities.
  • Consistently lifted materials weighing as much as 75 pounds.

Bakery Assistant Manager Contender

Publix Grocery
06.2021 - 03.2023
  • Assisted in daily operations, ensuring efficient workflow and timely product delivery.
  • Coordinated staff schedules to optimize labor resources and maintain coverage during peak hours.
  • Trained new employees on company standards, safety protocols, and food handling procedures.
  • Managed inventory levels, performed stock checks, and facilitated reordering processes to minimize shortages.
  • Implemented quality control measures to ensure product consistency and adherence to health regulations.
  • Supported customer service initiatives by addressing inquiries and resolving complaints promptly.
  • Monitored equipment maintenance schedules, ensuring optimal functionality of baking tools and machinery.
  • Ensured timely completion of all bakery tasks by delegating responsibilities effectively among staff members based on individual strengths and areas of expertise.
  • Handled customer inquiries promptly while offering knowledgeable advice about bakery products, allergens information or special dietary requirements.
  • Maintained a clean and safe work environment by enforcing strict adherence to sanitation guidelines and occupation safety regulations.
  • Improved customer loyalty by promptly addressing and resolving complaints, leading to an increase in repeat business.
  • Coordinated catering orders for special events such as weddings, parties, and corporate functions to meet unique customer needs.
  • Contributed towards reducing stock discrepancies through diligent inventory management, ensuring accurate records of on-hand supplies.
  • Supported the Bakery Manager in achieving financial targets by diligently tracking expenses and identifying cost-saving opportunities.
  • Increased employee morale through effective communication channels resulting in a more cohesive team environment.
  • Boosted customer satisfaction with exceptional product quality control measures and personalized service initiatives.
  • Enhanced bakery sales by implementing creative marketing strategies and promotional events.
  • Maintained cleanliness and hygiene in bakery premises.
  • Maintained and controlled inventory of baked goods.
  • Enforced compliance with food safety standards with proper food storage, sanitation and labeling.
  • Managed all baking operations professionally and handled all problems confidently.
  • Trained new bakery staff on company policies and POS system use to maximize job satisfaction, expertise, and team performance.
  • Guaranteed all baked goods were cooked according to customers tastes and needs.
  • Monitored inventory levels and identified opportunities for cost savings.
  • Baked consistent quality items by accurately mixing, dividing, shaping, and proofing.
  • Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
  • Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
  • Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
  • Maintained clean, adequately stocked, and organized store by streamlining daily operations and introducing new procedures.
  • Educated staff on strategies for handling difficult customers and challenging situations.
  • Successfully drove new product lines to increase annual profits by up to 30%.

Grocery Replenishment Specialist

Publix Grocery
07.2019 - 04.2020
  • Coordinated inventory replenishment to optimize stock levels and minimize product shortages.
  • Trained new team members on inventory management systems and best practices for stock maintenance.
  • Completed inventory counts, reordered stock, and removed expired items from supply.
  • Supported loss prevention efforts by accurately scanning products for pricing accuracy during restocking activities.
  • Kept shelves up to date with latest planograms and performed resets.
  • Streamlined grocery replenishment processes through effective communication with team members and management.
  • Provided exceptional customer service while performing grocery replenishment tasks, resulting in positive feedback from shoppers and management alike.
  • Facilitated timely price changes on shelf tags, ensuring accurate reflection of current promotions or discounts.
  • Reduced out-of-stock occurrences by diligently monitoring stock levels and proactively addressing discrepancies.
  • Collaborated with other departments to facilitate efficient merchandise flow during peak times and promotional events.
  • Boosted department productivity by organizing backroom storage areas for easier access to products for restocking.
  • Implemented efficient shelving techniques to enhance product visibility and customer accessibility.
  • Operated stockroom equipment such as scissor lifts and balers.
  • Stocked shelves and organized merchandise displays for easy retrieval.
  • Pleasantly greeted customers and provided prompt and courteous service.
  • Removed trash, swept, and mopped floors for professional appearance.
  • Rotated grocery products ensuring that expired or spoiled items were immediately removed and adhered to "first in, first out" rule.
  • Assisted customers by finding items quickly to boost store satisfaction rates.
  • Cleaned and maintained store aisles and merchandise displays to provide customers with positive experience.
  • Communicated with customers and staff politely and professionally to uphold store standards.
  • Trained new staff on best practices for inventory control and product placement techniques.

Grocery Clerk

Publix Grocery
08.2018 - 02.2019
  • Assisted customers with product inquiries and selections, enhancing shopping experience.
  • Managed inventory levels, ensuring product availability and minimizing stock discrepancies.
  • Trained new employees on operational procedures and customer service best practices.
  • Stocked shelves regularly, maintaining organization and adherence to merchandising standards.
  • Resolved customer complaints promptly, reinforcing positive relationships and loyalty.
  • Implemented product rotation strategies to reduce waste and maintain freshness of perishable items.
  • Ensured proper storage conditions for perishable items, resulting in reduced spoilage rates.
  • Used pallet jacks and hand trucks to move merchandise to sales floor for stocking.
  • Enhanced store cleanliness through diligent maintenance of aisles, shelves, and display areas.
  • Addressed customer complaints and concerns, providing mutually beneficial solutions.
  • Collaborated with team members to meet daily objectives and maintain smooth store operations.
  • Assisted customers with product inquiries by sharing extensive knowledge of grocery items and their locations.
  • Consistently met or exceeded performance goals by maintaining high standards of efficiency, productivity, and customer service.
  • Promoted a positive shopping experience by courteously addressing customer concerns and resolving issues promptly.
  • Contributed to increased sales performance by stocking shelves in a visually appealing manner.
  • Demonstrated flexibility in work schedule by covering shifts or assisting with additional tasks as needed, contributing to a cohesive team dynamic.
  • Supported inventory management efforts through accurate tracking of stock levels and timely replenishment of products.
  • Promoted weekly specials to customers, boosting sales of targeted products.
  • Provided feedback to management on customer needs and inventory issues, contributing to store improvement.
  • Trained new employees in store procedures and customer service standards, maintaining high service levels.
  • Maintained clean and inviting store environment, contributing to enhanced customer experience.
  • Ensured freshness and quality of produce, leading to repeat customers and positive feedback.
  • Enhanced store security by monitoring for shoplifting and implementing preventative measures.
  • Conducted daily cleaning tasks to maintain hygienic shopping environment.
  • Assisted customers in locating products, enhancing shopping experience.
  • Updated pricing and signage for sales and promotions, ensuring accuracy and compliance.
  • Assisted in setting up displays for seasonal promotions, attracting customer interest.
  • Handled customer complaints with empathy and efficiency, restoring customer confidence.
  • Implemented waste reduction strategy by rotating stock and managing expiring products, reducing losses.
  • Removed trash, swept, and mopped floors for professional appearance.

Education

High School Diploma -

Shades Valley High School
Birmingham, AL
05.1994

Skills

  • Forklift operation experience
  • Communication and interpersonal skills
  • Adherence to regulations
  • Warehouse operations
  • Problem-solving capacity
  • Teamwork and collaboration
  • Time management skills
  • Attention to detail
  • Dependable and reliable
  • Positive attitude
  • Lifts up to 50 pounds
  • Multitasking and organization
  • Adaptability and flexibility
  • Verbal and written communication

Accomplishments

  • Supervised team of 10 staff members within the Calera Bakery
  • Achieved 30% negative shrink within the Dairy department in 6 months by completing scheduled and random inventory countswith accuracy and efficiency.
  • Achieved increased bakery sales by completing timelystartup and follow through production goals per company standards with accuracy and efficiency.

Certification

  • Licensed CDL Publix Truck Driver - 2023-current

Timeline

Publix Delivery Truck Driver

Publix Groceries
10.2023 - Current

Sanitation Warehouse Person

Publix Groceries
03.2023 - 07.2023

Bakery Assistant Manager Contender

Publix Grocery
06.2021 - 03.2023

Grocery Replenishment Specialist

Publix Grocery
07.2019 - 04.2020

Grocery Clerk

Publix Grocery
08.2018 - 02.2019

High School Diploma -

Shades Valley High School

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