Sandy Meraz
Santa Clarita,CA
Summary
Experienced professional in quality assurance with expertise in inspection, testing, and process optimization. Recognized for maintaining compliance with standards and improving product consistency through effective collaboration and adaptability. Demonstrates exceptional attention to detail, strong problem-solving skills, and a dedicated commitment to team success. Known for reliability and flexibility, consistently delivering high-quality results despite changing requirements.
Overview
11
11
years of professional experience
Work History
Shipping, Receiving, Returns & Quality Control
BRP Pharmaceuticals
10.2022 - Current
- Maintained compliance with industry regulations through meticulous record-keeping and documentation of inspection results.
- Direct assembly adjustments to ensure operations reflect quality standards.
- Communicate the results of inspections and put forward corrective suggestions
- Write reports to document deficiencies and errors of products
- Evaluated components and final products against quality standards and manufacturing specifications.
- Actively participated in regular audits to verify compliance with industry regulations and company policies, ensuring continued certification and enhanced credibility within the market.
- Ensured the accuracy of measurement tools and equipment by performing regular calibration checks and maintenance.
- Inspected incoming and outgoing materials for accuracy and quality.
- Inspected quality of products, taking note of functionality, appearance and other specifications.
- Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
- Unloaded, inspected, and stored damaged and returned products.
- Collaborated with team members to facilitate returns quickly and provide outstanding customer service.
- Adhered to company safety guidelines to minimize warehouse accidents.
- Distributed returned merchandise to appropriate store departments or palletized for liquidation.
- Documented returned product details in [Excel] inventory tracking system.
- Maintained accurate records of returned items, ensuring proper inventory management.
- Liaised with other departments to address product defects or shipment errors as needed.
- Trained new employees on return processes, promoting a consistent and efficient workflow.
- Demonstrated exceptional attention to detail when inspecting returned products, ensuring compliance with company guidelines.
- Processed medication orders by accurately scanning and submitting invoices to ensure timely fulfillment.
- Ensured accuracy in order processing by scanning medications and submitting orders through the invoicing system.
- Supported efficient workflow by scanning and submitting medication orders for invoicing and delivery.
- Prepared, packaged, and labeled outgoing shipments, meeting company standards and strict delivery deadlines.
- Verified contents of outgoing orders to reduce errors and customer returns.
- Maintained accurate shipping documentation and assisted with tracking to ensure on-time deliveries.
- Collaborated with team members to support efficient warehouse and shipping operations.
CSR
United States Technical Services (USTS)
12.2014 - 07.2022
- Monitor databases for incoming orders and requests
- Assist on identification and subsequent resolution of issues of orders
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Answered customer telephone calls promptly to avoid on-hold wait times
- Advice and assistance to customers, paying attention to special needs or wants
- Responded to customer requests for products, services, and company information
- Developed community reputation through commitment to customer satisfaction and strong client relationships
- Prepare files and submit orders to production for processing
- Increased efficiency and team productivity by promoting operational best practices.
Education
High School Diploma -
Youth Build Carter School
06.2011
Skills
- Cross-functional collaboration
- Compliance enforcement
- Quality control
- Visual inspections
- Sampling protocols
- Data entry and Maintenance
- Bilingual English and Spanish
- Fast learner
Timeline
Shipping, Receiving, Returns & Quality Control
BRP Pharmaceuticals
10.2022 - Current
CSR
United States Technical Services (USTS)
12.2014 - 07.2022
High School Diploma -
Youth Build Carter School
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