Sandra Miller

• Communicated with clients and service providers to provide updates on work progress.
• Resolved customer complaints and issues to drive satisfaction and loyalty.
• Coordinated and monitored service activities to confirm work met all requirements.
• Assessed customer needs and developed solutions to meet needs.
• Maintained accurate records and full compliance with government regulations and agency guidelines.
• Initiated contact with appropriate service providers to request referrals and followed up to confirm appointments.
• Developed efficient processes and procedures to achieve prompt delivery and completion of service projects.
• Overall support for the residents and their immediate or long term needs.
• Developed productive working relationships with churches, schools, government agencies, and charitable organizations.
• Developed and maintained database of service providers and vendors for easy and quick access to list of qualified providers for different jobs.
• Collected, arranged, and input information into database system.
• Gathered, organized and input information into digital database.

Assisted in developing the ParentLink Program with Program Director, Researcher and Finance Director that served young parents and their children under the age of 3, to prevent child abuse and neglect in Montgomery County Ohio.

• Secured housing, medical care, and employment for clients by collaborating with various community agencies.

Supported and encouraged the day to day activities of 10 Outreach Case Managers.

Completed file audits quarterly

Collaborated with other agencies in the community to enhance services provided to the young parents.

Trained other staff and community on the Parenting Education Program "Nurturing Families Preventing Child Abuse and Neglect"

• Stayed calm, collected and logical during stressful moments to identify and implement optimal solutions.
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• Led employee relations through effective communication, coaching, training, and development.
• Identified and corrected deficient performance and behaviors to achieve maximum productivity.
• Coordinated team collaboration to share ideas and build best practices.
• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
• Completed new Intakes, assessments, Care Plans and assigned Clients to appropriate services.
• Collaborated with Physicians and other Clinical Staff to assist client with best treatment.
• Collaborated with services providers in the community to better serve the residents.

• Developed and implemented comprehensive case management plans to address client needs and goals.
• Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
• Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
• Monitored clients' progress and tracked client services to provide crisis interventions.
• Partnered with physicians, social workers, activity therapists, nutritionists, and case managers to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems.
• Developed and implemented safety plans for clients at risk of harm to provide protection.
• Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
• Coordinated individual referrals to obtain community services, advocate for client needs and resolve roadblocks.